Auto Glass Customer Service Representative Finalists Announced!

Auto Glass Week™ 2019 is excited to announce the finalists for the 2019 Auto Glass Customer Service Representative (CSR) Competition! The competition is designed to recognize those who are the voice of the auto glass industry – the individuals who interact with customers on behalf of an organization and work hard to secure business for years to come. CSRs are the company’s first impression and this competition recognizes and rewards the best ones.

2019 CSR Finalists:

  Kelsey Matson-Sprick of Advantage Glass / Henderson Glass in Rochester Hills, Mich.

  Lauren Stephenson of Intermountain Auto Glass in Garden City, Idaho

  Rose Williams of Mel’s Auto Glass in Crescent Springs, Ky.

These competitors participated in a “mystery shopper” experience during the preliminary rounds, where they received a call during the month of July. A team of judges scored each call, grading them on their greeting, personal interaction, sales skills, product knowledge and closing. They will compete in person in the finals round to be held on Friday, September 6. The gold medalist and grand champion will be announced at the Closing Awards Ceremony on Friday, September 6 and will receive a prize of $2,500 and the title of “World’s Best Auto Glass CSR 2019”.

Auto Glass Week™ will be held at the Indiana Convention Center September 4-6 in Indianapolis, Indiana. Join us to see who will be the next “World’s Best Auto Glass CSR 2019”.

Download the App today, check out our Facebook page , and visit our official event website to view other competition meeting times and to get the latest updates.

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