Educational program sponsor Xinyi Glass supports three days full of educational and informative seminars at Auto Glass Week™ 2019(AGW). AGW will take place September 4-6 at the Indiana Convention Center in Indianapolis, Ind. Check out the seminars being offered below, and view the full schedule for Friday, September 6 here.
7:00 AM – 7:45 AM (45 min)
Morning Coffee with…Carl Tompkins
Carl Tompkins is back by popular demand for the morning coffee series with his numerous advice from his 45 years in the auto glass business. Learn his true secrets of success learned on the job and through working with countless auto glass owners.
8:00 AM – 9:00 AM (1 hour)
Customer Service Representative Competition Finals: Come Learn from the Best
Customer Service Reps (CSRs) are the heart of any auto glass company. They are the first people a customer talks to and can make or break a company’s bottom line. They take calls, answer customer questions and schedule auto glass repair and replacement appointments. This is their moment in Auto Glass Customer Service Representative (CSR) Competition Finals. Listen in as judges ask basic price questions and put these CSRs through a test of their mettle. Watch and learn as CSRs stand up under the pressure of direct questions (some more difficult than others) and as our judges educate the audience with real-life, real-time lessons on what it takes to be the best.
9:00 AM – 10:00 AM (1 hour)
Special Session: What Financial Shape is Your Business in?
Is your business in the best financial position possible? Are you generating consistent profits and cash? Do you know the return on investment in your key strategic initiatives? Do you know what percentage of labor is as far as your overall expenses? How do you manage inventory and increase the enterprise value of business of your business? All of these questions and more will be answered in this informative session with Justin Krane. You don’t want to miss this hard-hitting session designed especially for our industry.
Visit the show during these hours:
September 4 – 1:00 p.m. – 6:00 p.m.
September 5 – 12:00 p.m. – 6:00 p.m.
September 6 – 9:00 a.m. – 2:00 p.m.
2:00 PM – 5:00 PM (3 hours)
Special Session and Workshop – The First Five Years
Designed for and open exclusively only to those who have owned or managed an auto glass business for 5 years or less or who plan on doing so in the near future. There is no additional fee but space is limited and you must pre-register to attend. You’ll learn from experts with more than 60 years of experience about topics such as:
- Buying smart
- Managing people
- Finding employees
- Financial and other key ratios
- Cash flow and management
- Vendor negotiations
- Guerrilla marketing – and more!
Download the AGW App to check session locations and to add to your schedule! Follow the official event website www.autoglassweek.com and Facebook for updates on seminars, competitions, sponsorships, and demonstrations.