Auto glass repair is gaining interest in other industries under the automotive umbrella, like window film. T&T Tinting Specialists, Inc. (T&T), located in Hawaii, has had windshield repair as an additional service for several months. T&T’s CEO and president, Tommy Silva, shares the benefits he’s seen in offering auto glass repair.
“It’s a really good add-on service because now our customers can look to us for more solutions, kind of like a one stop shop,” said Silva.
According to Silva, since the company started offering windshield repair services five months ago, it hasn’t been that intimidating to start learning about the needed equipment and safety procedures.
“There’s a lot of help and tools available for those in the window film business that are thinking about getting into auto glass repair. I think anyone who does a large volume of cars on a regular basis and notices a high rock chip demand should add on auto glass repair services. It’s a good value and it further helps your customers,” said Silva.
When asked about the challenges associated with windshield repair services, Silva mentioned it wasn’t difficult to pick up and implement. He stated several manufacturers are willing to train new users on their repair tools and products, which make for an easier transition.
Customers and the state’s infrastructure were two of the main reasons why T&T decided to branch out.
“Our roads are really bad here in Hawaii, we’ve been using a clear window film on customer’s cars in the past, but noticed that the number of vehicles with rock chips were increasing, and instead of turning them [the customer] away we decided to further expand our offerings,” said Silva.