Auto glass industry experts from around the world are gathered in Indianapolis for this year’s Auto Glass Week where attendees have the opportunity to view product displays, watch competitors compete for the ultimate title, and learn current industry trends and tips from experts.
With technology innovation on the rise, the educational seminars this year have professionals locked-in to learn about how their businesses can keep up.
At the industry roundtable event, professionals have the opportunity to sit and have conversations with peers about important topics impacting the industry today.
The event was packed with individuals discussing issues involving labor shortages, working with insurance companies, marketing tactics and—the most popular discussion—calibration.
The table discussing calibration was full of professionals expressing their concerns and offering the experiences on the evolving technology involving calibration.
“We found that you need both installers and re-calibration technicians to really be effective,” said one industry professional.
In the labor shortage discussion, one attendee said that he would rather take inexperienced labor with a good attitude over experience that doesn’t take directions.
“We’ll work with them, maybe even create a spot for them if they are willing to put in the effort,” he said.
For both insurance and marketing, professionals agreed success is dependent on relationships. The focus should be on creating a spectacular customer experience for the consumer and also for the insurance companies. If they are happy, they will come back and bring friends, professionals agreed.
Attendees then gathered for the keynote session from Jim Carroll, futurist, who talked about “How to Take your Business into the Future.”
“Ideas that seem crazy have now become a reality,” said Carroll, who added “the future has come 50 years earlier than we realized.”
He said things are changing with tint technology and vehicle technology, and even car ownership.
“How do you sell cars to a generation that may not buy cars in the future?” he asked.
“The future can be crazier than we think,” he added. “It’s staggering to think how quickly this can all unfold.” He used the Tesla as an example. “It’s not a car. It’s an iPad on wheels,” he said.
Safety expert Sean O’Malley presented some of the Insurance Institute for Highway Safety’s (IIHS) latest work in research and safety certification testing.
Testing included work with self-driving cars, increasing headlight range and improved safety regulations for under-ride bars in tractor trailers.
More educational seminars, competitions and exhibits will be taking place throughout the rest of the week in Indianapolis at Auto Glass Week 2019. Stay tuned to glassBYTEs.com for updates.