Vitro Issues Backlite Recall

Vitro Automotive, S.A. de C.V. (Vitro) has issued a safety recall due to a “noncompliance that exists in certain automotive glass parts.” According to the company, the noncompliance involves rear automotive glass, also known as backlites, which exceed the allowable fragment weight after fracture tests.

Vitro’s recent recall announcement cites 110 SKUs or Nags part numbers that are affected. The recall involves replacement backlites manufactured between September 1, 2017, and July 29, 2019. The company’s announcement also notes that rear windows covered by the recall have “DOT 287” and a reference to “VMR,” along with a date code prior to July 2019 included on the glass. Installers are advised to look at the bottom corners of auto glass to see if it’s imprinted with either item.

“Again, only backlites with the designation ‘DOT 287,’ the designation ‘VMR,’ and a date code before July 2019 are covered. The noncompliance could result in particles larger than 4.25 grams occurring after breakage of the backlite,” a portion of Vitro’s recall announcement reads.

The company also notes that it will arrange for backlite replacements at no cost for those impacted by the recall. Shop owners can inform their customers who have the noncompliant glass installed that the glass will be replaced at no charge to them at “approved facilities” across the United States. Vitro also included the following:

“There will be no cost to distributors, installers or owners for this recall. To effect we request:

  1. Please proceed to list, document, and destroy all inventory described above and send such documentation to the company [Vitro]. All reasonable costs associated with the administrative expenses to handle this proceeding and the destruction of the backlites will be reimbursed by the company.
  2. Based on such list the company will compensate you for all such inventory as soon as practical.
  3. Please send to the company the names and contact information of any distributor, installer or customer whom you sold any of the affected backlites.”

Glass shops with additional questions about the recall should contact the company’s customer service center at (412) 995-6382. The notice cautions that the continued sale or lease of a recalled product is a federal offense and asks installers to notify customers who have such backlites and to provide their names and addresses to Vitro.

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