Ford Customer Reports Windshield Sealing Issues

A 2015 Ford Transit owner noticed a gap had formed between her windshield and the vehicle’s frame and made an appointment at Pace Glass, located in Texerkana, Texas. Pace not only fixed the issue, but also reported it to Ford Motor Company (Ford), as it was the second time the shop noticed sealing issues with that vehicle model.

“The customer told us that she can push on it and it could move, so we scheduled an appointment for her to come in,” said Jeff Reddell, Pace Glass partner, “When she came in you could push on the entire upper section [of the glass] and you could see the windshield wasn’t connected to the vehicle body anymore. I felt that is a safety and primer issue for sure,” Reddell said.

After noticing the issue Reddell reached out to his local Ford dealership that he previously worked with and learned the vehicle was past its warranty coverage.

“The reason this caused alarm is because we had another one with the same issue about a year ago,” Reddell recalled. “We were concerned that this may not be reported by many or by most auto glass replacement shops, so we have reported it to Ford and its case number is CAS25331872.”

The auto maker told glassBYTEs it is aware of the issue and is working to gather more information to find the cause.

“Our customer service team will look into this inquiry and work with the customer and their dealer to determine the cause of the issue and assess how to move forward with repairs,” a Ford spokesperson said.

“The reason why these things are so important to me is because years ago, I had a cousin who died from being ejected from a vehicle’s windshield because of a poor installation. That was before I really got into the auto glass business, at the time I was just doing repairs here and there and things like that stay with you,” Reddell shared.

Currently the National Highway Traffic Safety Administration (NHTSA) does not have a recall in place for this issue. However there are several other reported recalls on this make and model that include: structural, visibility, suspension and engine issues.

Has your shop noticed this issue with the 2015 Ford Transit?

This article is from glassBYTEs™, the free e-newsletter that covers the latest auto glass industry news. Click HERE to sign up—there is no charge. Interested in a deeper dive? Free subscriptions to Auto Glass Repair and Replacement (AGRR) magazine in print or digital format are available. Subscribe at no charge HERE.

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4 Responses to Ford Customer Reports Windshield Sealing Issues

  1. Jordan Craig says:

    I’m having this issue right now with my 2016 Transit Connect XLT.

    It started with loud clunks when going over bumps, and now I can physical push out on the windshield, with about a 1/2” gap and water ingress occurring.

    What’s up with that Ford?!!

    Thank you Glassbytes for making a note of the issue.

  2. Bill Moon says:

    I’m having the exact same adhesion issue with my 2014 Transit Connect windshield. Ford dealer says they can’t do anything to help (money wise) as there is no recall for this problem. I’m off to Safelight to get this fixed / replaced. In addition I think the moisture that has leaked in has ruined the radio system.
    To me this is just another bad mark against one of the Big 3 manufacturers.

  3. Patricia Cameron says:

    I just found our 2016 Transit Connect windshield is not secure any longer and we got no where with Ford nor the dealer. I had my insurance company come and examine this issue since I feel it is a safety issue. I find it very suspect that the panoramic window was recalled due to adhesion issue and the windshield with the same thing yet they will not pay for this to be repaired. I was told the airbag can dislodge the windshield should it deploy due to this problem if in an accident. I have made an appointment to have it resealed if possible but if not, they will need to replace it at a much higher cost. What can we do to make them pay for this??? Is there anything I can do that will make Ford see how dangerous this can be?

  4. P. Tice says:

    I have a 2016 Transit Connect. Just became aware of the windshield not being sealed. It pushes out. Can’t help but wonder how long I have been driving with it like this? The only reason it was discovered, was because of condensation on the inside of the windshield. Went to wipe it off and realized the windshield moved out.
    How many Transit owner’s are driving around not even aware?
    I’ll be contacting Ford today.

    Thanks for the info.

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