Mitchell International announced it has partnered with UpdatePromisePay, powered by UpdatePromise, to be the merchant services provider for Mitchell Cloud Glass. The transition is set to begin in early February 2020, according to Rich Pannazzo, UpdatePromise chief operating officer.
“We have an integration with Mitchell International that will actually populate the invoice number and dollar amount into a point of sales system. This will allow technicians to collect payment at the customer’s house or on location where they’re doing the repair work even at a brick and mortar location,” Pannazzo said.
UpdatePromise’s integration will also give consumers the ability to upgrade to the company’s texting solution, which sends a link to the customer to pay via their phone even prior to the technician arriving if they wanted to pre-pay for the service. The company says this is just one of many valued additions.
“It helps lock in the appointment. Aside from payment integration, because the payment integration is the core the Mitchell International is using, customers have the option through us to upgrade the communication platform which actually will alert the customer when the technician has completed the job. It also alerts them when their technician is on their way prior to their appointment, and to prepare their vehicle for the appointment,” Pannazzo said.
These features are projected to increase the amount of vehicle services per technician by two to three per day just from allowing communication at an instant through mobile devices, according to Pannazzo. He also mentioned the technicians can also have instant alerts if a customer is no longer available, which allows them to be rerouted to another appointment.
“We chose UpdatePromise because our two companies are aligned when it comes to consumer experience and technology. The alignment between our two organizations positions our glass technicians, both in-store and in the field, to provide customers with simple, seamless payment processing options at some of the most competitive rates available in our industry,” said Mark Bennett, Mitchell International product manager.
“We’ll strive to be Mitchell’s consumer experience solution. Historically what UpdatePromise takes the customer experience portion of a business’ process and lift it into mobile options. This gives consumers constant communication wherever they might be,” Pannazzo mentioned.
Customers can also look to a new financing option, which UpdatePromise announced today, which allows consumers to finance their repairs for short-term payments if they exceed $300 – $400.