Safelite Solutions Inks Deal with Westhill

Today Safelite Solutions (Safelite) announced a new strategic partnership with Westhill Inc. (Westhill), an Atlanta-based digital solutions company. According to a Safelite press release, Westhill’s “breakthrough technology redefines the traditional property insurance claims process, resulting in a greatly enhanced policyholder experience.”

The Atlanta based Westhill has developed a management system that connects the policyholder, service provider, and claims professional through a common digital platform to expedite any needed repairs. It promotes four areas of expertise with regard to insurance scheduling: real-time access, resource management, reputation systems and dynamic scheduling. According to the website it provides detailed scheduling and trafficking and carriers can “redirect resources to expedite the claims process” and announced the news there by saying “Safelite Solutions Group invests in strategic partnership with insurtech disruptor.”
Westhill’s technology strongly aligns with Safelite’s commitment to delivering an exceptional policyholder experience for the insurance carriers they serve, said the release.

“When a loss occurs, our commitment is to helping people get their lives back together as quickly as possible,” said Tom Feeney, Safelite Group president and CEO in the release. “Our partnership with Westhill will help take our customer service to the next level and deliver on our purpose of bringing unexpected happiness to people’s everyday lives.”

The release says the partnership with Westhill is expected to change the way insurance carriers do business, leveraging innovation and a digital platform, reducing cycle time, and making the overall policyholder’s experience even better.

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3 Responses to Safelite Solutions Inks Deal with Westhill

  1. Just another way for safelite to eliminate the independent

  2. Marc Hall says:

    Wow, well another way for Safelite to steere the insured to them.
    I have found with the insureds that i work with the most irritating part of their experience is having to deal with the claim process, is do to safelite.
    I have no problem competing with safelite on jobs, it is the fact that you have the fox watching the chicken coup, they process the claim, try to steer to their mobile service, then they supply their own glass, then throw road blocks on to independent glass shops, via authorizations and delays, they have no desire to work with independent shops.

  3. Pingback: Safelite Solutions Ends Deal with Westhill Inc. | glassBYTEs.com

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