Nationwide Addresses Coronavirus to Its Insured

Nationwide chief customer officer, Amy Shore, sent a notice to the company’s insureds informing them about Nationwide’s COVID-19 safety plans. The company has been preparing to take action on the impacts of the virus for weeks, according to the notice.

“These are certainly unprecedented times. No one could have ever imagined in an age where people are more connected than ever before, we would be practicing social distancing and isolation,” said Shore.

According to Shore, the insurance company is implementing a progressive work-from-home policy for most of its associates. She also mentioned a variety of ways for insureds to connect with the company if needed that include:

  • Scheduling a call with your financial professional or agent;
  • Logging into your account online to make changes, to contributions, investments, update your investment strategy; and
  • Contacting Nationwide directly using the appropriate email or phone number.

“We are currently reviewing hardship requests based on individual circumstances. We will continue to monitor regulators like the Department of Insurance (DOI) and the Securities and Exchange Commission (SEC) for updates that may provide additional options to assist those who have been impacted by recent events related to the coronavirus,” Shore said.

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