National Windscreens has appointed Nigel Paling as its commercial and service director. In his new role based at National Windscreens UK headquarters in Tamworth, Paling will lead a series of initiatives to deliver an enhanced customer journey and maximize a positive customer experience, according to the company.
“The commitment of all stakeholders at National Windscreens, to provide this market-leading service, is phenomenal and is one of the key reasons why I am so keen to take on this role,” said Paling. “From the rapid expansion of our digital platforms to provide total choice for customers in how they engage with us; to continued investment in a UK-wide network of specialist workshops; through to growth of our technical capabilities to meet the requirements of ever more sophisticated vehicles, we are already moving ahead very fast in every area.”
Paling has a successful track record of delivering strategic business growth and service improvement programs, according to the company, throughout 26 years’ of senior management experience in the industry. Paling was previously business improvement director at vehicle remarketing specialist, Manheim UK, and has contributed to BVRLA and DVLA industry groups.