Safelite Solutions Now Powers MAPFRE Insurance’s Auto Glass Program

Safelite Solutions (Safelite) will soon take over claims administration for MAPFRE Insurance in a Massachusetts auto glass program.

MAPFRE refers to the program as a single end-to-end management solution that is expected to benefit all of its auto glass claims. Some of the key highlights, according to the notice sent by MAPFRE, include:

  1. 24/7/365 first notice of loss handling;
  2. Access to Safelite’s network of 9,000 glass shops;
  3. Scheduling mobile or in-shop service with a glass shop of the policyholder’s choosing (the company notes the policyholder’s preference is always honored);
  4. Invoicing MAPFRE and paying glass shops in a timely manner;
  5. Managing the policyholder service process if any concerns should arise; and

Facilitating a national lifetime warranty that will be valid for as long as the policyholder owns or leases the vehicle.

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