Getting it Wrong: Survey Shows Incorrect Glass Parts Plague the Industry

The rate at which glass shops are receiving wrong glass parts seems to be on the rise, an AGRR magazine survey shows. But before you start accusing the manufacturers and distributors, there is a whole host of blame to go around—including consumers (who have no idea if they have a lane departure system in their vehicle, for example). As a result, sometimes the wrong glass part is ordered, causing delays and frustrations.

In July, AGRR magazine polled auto glass shops to get to the heart of why these issues are occurring. The results could be grouped into a few main categories: glass that arrives damaged or scratched; the wrong part is ordered due to the fact that there is no universal way to choose the correct part number easily; and an ever-increasing number of ADAS options that makes this already difficult issue even worse.

For the full survey results, and interviews with auto glass companies, click here to read the full article in AGRR’s July/August issue.

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