The Claims Bridge International (TCBI) recently announced the U.S. launch of EziClaims Suite, its cloud-based technology. According to TCBI, the technology will assist the collision industry and deliver contactless hail claims for customers. As part of the launch, TCBI is offering U.S. insurers an enterprise subscription free of charge in 2021.
“Initially developed for the Australian market, EziClaims Suite enables insureds to easily capture the hail damage to their vehicles on their mobile device, and then engages them to choose, schedule or reschedule an appointment with a repair shop,” said David McDonald, TCBI international president.
TCBI is led by an experienced team of U.S. and international insurance, claims and repair executives. McDonald said the multinational group joined forces to “reimagine” catastrophic auto hail claims and find a better way of handling these events.
“With EziClaims Suite, insureds can photograph and document the damage to their vehicle on a mobile device in less than five minutes,” said Bill Park, TCBI Americas president. “They receive a simple link to a mobile-enabled website without having to download an app.”
Jerry Volquardsen, TCBI SVP Operation and Customer Experience, led the software development, which he said was designed to work alongside existing claims operations and systems. The platform also allows vehicle owners to track the progress of the repair and provide feedback on their experience from their cell phone.
Key benefits and features include:
• Reduced cycle time in collision repair facility;
• Improved productivity;
• Improved the customer experience;
• Minimizes face-to-face interactions, which provides contactless claims services;
• Fully compliant with U.S. data protection and privacy protocols; and
• The platform can be branded by the insurer.