CCC Information Services Inc. (CCC) recently announced that State Automobile Mutual Insurance Company (State Auto) has selected CCC as its first-party casualty solution provider, extending the companies’ relationship. Now State Auto can manage auto physical damage and first- and third-party casualty claims through a single digital workflow, powered by CCC, according to the company.
“CCC’s First-Party Casualty solution digitizes bill intake and review,” said Paul Stachura, State Auto senior vice president, chief claims and risk engineering officer. “Insurers’ specific rules are automatically applied to each claim, dramatically reducing time-to-payment. The solution delivers data analysis to help insurers benchmark performance and identify trend activity. Digitizing the first-party casualty claims process is the next frontier in our digital claims journey.”
CCC’s First-Party Casualty solution applies an intelligent rules engine to process claims data quickly and segment payment-ready bills from those that require manual review, according to the company. CCC’s Third-Party Casualty solution applies AI and biomechanical analysis to injury causation and bill review, increasing accuracy and reducing time, labor and cost associated with the third-party casualty claims process.