Safelite says it’s all part of its usual routine, but some New England auto glass shop owners say it’s anything but.
The “it” is a move to Safelite Solution’s claims processing platform by Safety Insurance. Network auto glass shops are being notified that the insurer’s claims are now being integrated into the Safelite Solutions platform.
Safety Insurance is provider of home, business and auto insurance in Maine, New Hampshire and Massachusetts. Its claims were originally administered by J.N. Phillips, a legacy auto glass chain with its own third party administration arm, Strategic Claims Solutions (SCS). SCS was part of the merger of J.N. Phillips with Technaglass, executed by CenterOak Partners (CAP) in early 2018. This made the new entity, called TruRoad, become the second largest auto glass retailer in the country.
Safelite, the largest auto glass retailer in the country, purchased TruRoad in August 2019.
“Safety Insurance [claims administrator] was part of our TruRoad acquisition back in 2019 through our Strategic Claims Solutions, says Keriake Lucas, Safelite’s assistant vice president for communications and corporate social responsibility. “It remained on the Strategic Claims Solution platform, which has been managed and run by Safelite for the past 1.5 years, and we’re now officially moving them off of that platform and onto the Safelite Solutions platform.”
“This is simply a normal course of doing business and we are finalizing details from that acquisition,” Lucas adds.
Some New England shop owners disagree with the assessment. “Safety Insurance is probably one of the last independent insurance companies taken over by them,” says Peter Brown president of Tiny and Sons in Pembroke, Mass. “So, now Safelite Solutions pretty much controls just about all the TPAS in the Northeast region.”