A Massachusetts auto glass company has sued Safelite Solutions and five insurance companies accusing the glass claims administrator of making false statements about it in an alleged attempt to steer business away. The company asks the court for a preliminary injunction to immediately halt the alleged practice.
Affordable Auto Glass of West Springfield, Mass., filed the lawsuit in state court, alleging unfair and deceptive trade practices. It told the court that “Safelite has a practice of redirecting business from non-Safelite motor vehicle glass repair shops by providing insured and prospective customers with false information.” The complaint also says that Safelite’s repeated false statements that Affordable was not a registered motor vehicle repair shop constitutes an unfair and deceptive trade practice. It goes on to allege that Safelite’s repeated redirection of Affordable customers and prospective Affordable customers to other shops constitutes an unfair and deceptive trade practice.
The case, Affordable Auto Glass, Inc. v. Safelite Solutions et. al., was filed in the Hampden Division of the Massachusetts Superior Court on May 5, 2021. The complaint cites numerous specific instances of where it alleges that Safelite, acting as claims administrator for one of the named insurance companies, denies Affordable’s prospective customers approval to use the shop or being redirected to other shops, on the “false basis that Affordable was not an ‘approved’ or registered shop.”
Affordable states that it has been a registered motor vehicle glass repair shop with the Commonwealth of Massachusetts for more than 20 years and provided copies of its certificates of registration. The company requests permanent injunctive relief from the court saying that it will suffer irreparable harm if the court does not stop Safelite’s alleged false and deceptive practices. Affordable also separately filed for an emergency motion for a preliminary injunction to have the court immediately halt Safelite from acting in this matter.
According to the court calendar, Safelite’s answer in the case is due by September 2, 2021.