Mopar has introduced what it calls a new certification program for installers who want to work on Mopar/FCA vehicles. Mopar says proper glass replacement and repair has never been more important and complex.
“Today’s windshields contain ever-changing technologies, and are on-trend to become even more sophisticated moving forward,” Mopar says. “Plus, a vehicle’s glass is an integral part of the complete safety system, making proper procedures a must for the security of your customers — and the reputation of the repair facility. That’s why Mopar introduced the Certified Glass Installer Program — so that shops have the proper training, procedures and tools to always do the job right, now and for the future.”
Mopar says it has been certifying collision shops for more than 10 years, and the increasing complexity of glass in automobiles led the company to expand certification to glass installers as “a natural step in the evolution of our efforts to ensure Stellantis drivers receive the best possible service.” Development of the certification program began last year.
Kris Griffin opened Calibrators of the Carolinas in 2019. His company has paid for technicians to receive the Mopar certification through I-CAR for $995 for two technicians. The certification lasts for a year, at which time each technician must renew his/her certification.
Griffin says he saw the Mopar certification coming years ago because the industry is exhausted with the number of auto glass shops doing less than quality work, and technicians having to clean up a previous technician’s mistakes.
“I feel like the automotive industry as a whole is getting there,” Griffin says. For example, Tesla makes it difficult for technicians to get parts for Tesla vehicles and encourages customers to return to Tesla dealers for service and repairs. “But, there are qualified people out there who can do it,” Griffin says.
In the certification program, installers use factory-engineered and factory-backed Mopar Glass, as well as factory-approved education and training from I-CAR to ensure vehicles are repaired to original equipment standards. Program benefits, according to Mopar, include competitive differentiation, complimentary education and training, marketing to Chrysler, Dodge, Jeep, Ram and Fiat vehicle owners, complimentary access to factory repair resources, discounts on service manuals and repair procedures, and exclusive marketing and sales support tools.
Mopar does not have immediate plans to make the certification mandatory for installers. Providing product directly to shops and paying them for labor only, according to Mopar, has not been discussed. However, Mopar “will continue to grow our partnerships between dealers and installers, and as the network builds we will help drive business to those installers who partner with us and prove they know how to handle our customers correctly.”