Auto Windscreens, a United Kingdom-based windshield repair and replacement company, has been awarded a ‘ServiceMark’ by The Institute of Customer Service. It joins 62 companies nationwide with the accreditation and is one of four in the automotive sector.
ServiceMark is granted for a period of three years and is awarded by The Institute of Customer Service, based on customer satisfaction feedback and an assessment of employee engagement with an organization’s customer service strategy. It helps companies understand the effectiveness of their customer service strategy, identifying core strengths and areas for improvement, according to the company.
“Auto Windscreens is part of a growing band of organizations who understand that a consistent customer service strategy can positively impact the bottom line,” says Jo Causon, CEO at the Institute of Customer Service. “Achieving ServiceMark is a sign that Auto Windscreens is committed to improving the customer experience. By acting on the insights gained through the accreditation process, Auto Windscreens will be in a strong position to offer customers what they want, when they want and how they want it.”
Claire Church, Auto Windscreens’ director of Service Delivery, applauded her team.
“As a business, we work tirelessly to ensure every customer receives an outstanding service, so achieving independent praise from a body such as the Institute of Customer Service is amazing,” Church says. “The last year has been challenging and for our staff to provide the level of service for this award is fantastic, every member of our team should be proud.”