Legal Battles, Safelite Top Stories for Auto Glass Industry

Another day, another month, another year, another story. Well, that’s not how we measure the year here at Our job is to share news about the auto glass industry and its people.

Our top five stories in 2021 (drum roll, please):

5: Affordable Auto Glass vs. Safelite: After more than 20 years serving as a registered auto glass shop in Massachusetts, Affordable Auto Glass Inc. filed suit May 5, 2021, against Safelite Solutions and five other insurance companies for alleged false statements made about the auto glass company “in an attempt to steer business away.” Affordable Auto Glass asked the court for a preliminary injunction to halt the alleged practice immediately.

4: Safelite Employee Wins Appeal: Shonda Hicks was in the third trimester of her pregnancy on February 8, 2018, when she fell on a sidewalk adjacent to one of Safelite’s company buildings. On September 2, 2021, Hicks, a licensed insurance surveyor with the Safelite Group, won an appeal for workers’ compensation in a case where she sustained injuries to her lower back and left hip. Her claim was previously rejected three times by the Ohio Bureau of Workers Compensation because Hicks did not travel for employment but performed her duties from a desk.

3. New Documentation Policies for Recalibration: In this April 2021 story, reported that Safelite Solutions issued new policies and procedures for auto glass services companies regarding submitting documentation for reimbursement recalibration services. The new rules, which became effective April 23, require glass shops to document pre- and post-scans and function results of all recalibration services. Auto glass shops must also maintain documentation of recalibration services for three years.

2. Service Glass Closes: On January 4, reported that Safelite AutoGlass was closing its wholesale operation Service Auto Glass at close of business January 5, 2021. The closure came at the beginning of the year as the world was still struggling with the COVID-19 pandemic and its aftermath.

1. State Farm vs Home Auto Glass: In State Farm v. At Home Auto Glass Inc., the insurance company, including State Farm Fire and Casualty Co. filed suit in Florida’s Middle District against the auto glass company requesting $1.4 million in damages for allegedly fraudulent windshield replacement claims. In the suit, State Farm alleges that most of the glass company’s salespeople operated without licenses as required by Florida law.

This article is from glassBYTEs™, the free e-newsletter that covers the latest auto glass industry news. Click HERE to sign up—there is no charge. Interested in a deeper dive? Free subscriptions to Auto Glass Repair and Replacement (AGRR) magazine in print or digital format are available. Subscribe at no charge HERE.

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