New Safelite President Assumes Role Today

Renee Cacchillo assumes the duties of president and CEO of Safelite today.

She joined Safelite in 2011 after serving as vice president of operations services with Bob Evans Inc. Prior to Bob Evans; she spent eight years with Limited Brands where she also served as vice president.

At Safelite, Cacchillo led major areas including IT, marketing, digital and customer experience with both Safelite AutoGlass and Safelite Solutions.

Cacchillo earned a master’s in business administration from the University of Kansas in 1993, and a second master’

Renee Cacchillo assumes the role of president and CEO of Safelite today.

s degree from the university’s Graduate School of Business in 1996.

Cacchillo, along with outgoing president Tom Feeney (now executive chairperson of Belron North America), will serve on Belron’s global leadership team.

“Renee is the right person to serve as Safelite’s CEO at this pivotal moment,” Feeney said in a company announcement on Sept. 1. “She brings a deep understanding of the company to this role, has plans for accelerating its pace of growth and holds an innovative vision for the company’s future.”

“When looking for a new CEO, you want someone who can continue to take the company to new heights — and that is Renee,” said Gary Lubner, CEO of Belron, Safelite’s parent company. “Renee has demonstrated that she has all the leadership and strategic skills to build on Safelite’s successful journey, and I am delighted that she has been appointed as president and CEO of Safelite. I’ve always been taken by Renee’s unique approach to a customer-driven business and her vision for maintaining the essence of Safelite. I look forward to working closely with her.”

“I see and believe in Safelite’s future potential and am confident that we have the leadership, experience and skills needed to achieve the company’s goals for both growth and talent,” Cacchillo said in the September statement. “We value our people, and together built a culture that exemplifies teamwork at its finest — with passionate associates dedicated to serving our valued customers and clients. I look forward to driving our company forward while staying true to our purpose and philosophies. It’s an honor to assume this role during a time of transformation and opportunity.”

While senior vice president of Safelite Group’s customer, brand and technology, Cacchillo was recognized in January 2016 by 1to1 Media as a “2015 Customer Champion” for “leading a cross-functional team in envisioning the customer of the future.”

While Safelite was Cacchillo’s introduction to the auto glass industry, her previous 25 years of customer experience was with Mimi’s Café restaurants, Hallmark and Dillard department stores.

In an interview with glassBYTEs.com in August 2011, Cacchillo discussed the differences between experiences in the auto glass industry and her previous experience. She acknowledged she was still new to the auto glass industry and said: “but I would say that great customer service is great customer service, and that customers do expect a great experience whenever they purchase a product or service from any provider. So half of it is really making sure that team members that are satisfying and delivering that customer service to your customer, along with understanding what those expectations look like and how they’re being measured by the customer.”

During a podcast with Columbus Business First, when Cacchillo was Safelite executive vice president and chief customer experience officer, she said: “There’s not a part of me that thinks ‘I’m a powerful woman in business,’ it’s just not how I’m wired,” Cacchillo said in the podcast. “I have a really strong work ethic and love to work. For me, I just want to be a really good person. I want to be a person that other people can believe in and who can help others.”

She lives in Columbus, Ohio.

 

This article is from glassBYTEs™, the free e-newsletter that covers the latest auto glass industry news. Click HERE to sign up—there is no charge. Interested in a deeper dive? Free subscriptions to Auto Glass Repair and Replacement (AGRR) magazine in print or digital format are available. Subscribe at no charge HERE.

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1 Response to New Safelite President Assumes Role Today

  1. Ray Glidden says:

    I am a very disappointed customer.. for years I have used Safelite for all of my glass repairs! This time I replaced both windshields in my government based company in my big truck and keep getting postponed on the repairs because of shipping! I feel like I am being giving a runaround out of the Brooksville FL office. I hope that no electronics get damaged with this issue!

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