As if the supply shortages in the auto glass industry weren’t challenging enough, in the last week officials at some auto glass shops that do business with Mygrant Glass have noticed the glass company’s online absence.
“We’re going through some challenges. We’ve got a great team and we’re going to get through,” says Paul Anaya, Mygrant’s vice president of sales and marketing. “We’re aware of everything.” Anaya said that the company was issuing a statement. As of press time, glassBYTEs had not yet received it.
Dan Kril opened ProSto Auto Glass in Voorhees Township, New Jersey in 2015. He says Mygrant is a great company to buy glass from. “We kind of miss them,” he says. Kril noticed something was wrong with Mygrant’s website last Thursday. He called that day to order product over the phone. “They weren’t able to access anything in their warehouse.”
Kril says he thought Mygrant would go back to manual orders and have customers call in, but apparently the company has not done so. “Honestly, out of all of the suppliers, they usually have themselves together,” Kril says. He adds that occasionally Mygrant’s website will be down but the company usually gets it back up quickly.
“Mygrant is very, very good at keeping odd things in stock,” Kril says of how his business has been affected in the past week. He had a costumer who needed a windshield for a 2006 Audi F-4 convertible, but Mygrant was not able to help him this time. “It’s very slim pickings … and slim pickings means that shops will pay whatever they have to to get what customers need. “Right now, I just think that everybody is like you can take it or leave it,” Kril says.
“It’s been an extremely tough week,” says Terry Morici, owner of Good Guys Glass in Destrehan, La., located about 18 miles west of New Orleans. Morici says he noticed around the evening of January 19th that the Mygrant website was down. He usually orders online and Mygrant delivers to his shop twice a day from a warehouse about 25 minutes away. But, in the last week, Mygrant could not deliver to his shop, and Morici says, he could not order because he could not look up what was available.
Morici says his shop is the only physical auto glass shop in his area. “We already have parts shortages. I’m the only one here at my location,” he says. He lost his only employee a month ago.
Morici says his orders are usually 50/50 between Mygrant and Pilkington. “So, between the two, we’re normally able to get something.” Mygrant has all Ford parts now and usually delivers to dealerships, but has been unable to do so in the past week, so Morici could not even get Ford parts from a Ford dealership. “If Pilkington doesn’t have it, I’m not able to source my other vendor.”
Morici has been keeping customer contact information so when Mygrant is back up and running, he can order parts and call the customer back. “They’ve been a great company,” Morici says of Mygrant. “Glad they opened [a year ago near his shop]. It gave us another source for glass.”
Note; This story will be updated as more information becomes available.