Author Archives: Rebecca Barnabi

Safelite Acquires Glass.net

Safelite Group, which operates Safelite AutoGlass and Safelite Solutions, issued an email notification that it has acquired Glass.net and AutoGlassGuru.com as part of its purchase of Honex Interactive Industries. Glass.net, headquartered in Walla Walla, Wash., operates Mondays through Fridays providing … Continue reading

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METRYX Updated with Recalibration Services Information

LYNX sent an email to participants requesting they update recalibration services information in METRYX. Participants are asked to respond “yes or no” to whether they are certified to perform recalibrations and “yes or no” to whether or not they will … Continue reading

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Century Glass Celebrates Three Decades of Growth in South Carolina

A focus on customer service, a team of quality employees and dedicated customers are ingredients in the recipe for success in the auto glass industry. “Really, it’s having a great team and having a fantastic customer base,” says Randy Wright … Continue reading

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Federal Decision on “Right to Repair” Case Delayed in MA

A Massachusetts federal judge has delayed a ruling in Alliance for Automotive Innovation v. Healey to Nov. 2, 2021. U.S. Massachusetts District Court Judge Douglas Woodlock scheduled a ruling by Sept. 20 in the case of automakers suing over an … Continue reading

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PPI: Automotive-Related Products Pricing Continues Positive Trend in August

Prices for materials used in the auto glass industry showed a slight increase in August 2021, according to recently released Producer Price Index (PPI) data from the Bureau of Labor Statistics (BLS). The monthly PPI, which includes auto glass*, increased … Continue reading

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D’Ieteren Group Outlook is Continued Growth

D’Ieteren Group, which owns 50.01% of Belron, showed a strong recovery in the first half of 2021 compared to 2020. Belron operates Safelite AutoGlass and Safelite Solutions. According to a statement, all businesses owned by the Group contributed to its … Continue reading

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Class Action Lawsuit Against Allstate Dropped

A Texas law firm has dropped a proposed class-action lawsuit accusing Allstate of regularly calling unqualified expert witnesses. The Estes Law Firm, based in Richmond, Texas, filed the suit in January 2021 and represented nearly 10,000 Texas lawyers and law … Continue reading

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Before and After: Three Industry Groups Support Multi-brand Scanning Tools

The Equipment and Tool Institute (ETI), Automotive Aftermarket Suppliers Association (AASA) and the Auto Care Association (ACA) are unified in their position to support use of multi-brand scanning tools in aftermarket, not just original equipment manufacturer (OEM) scan tools. The … Continue reading

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David Zoldowski, Longtime Industry Owner, Passes Away at 78

David Zoldowski, who owned Auto One Glass and Accessories with his children, passed away Saturday while sleeping. He was 78. Zoldowski lived in Oceola Township, MI, and was a strong advocate for independent glass companies. He served in the leadership … Continue reading

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Mopar Launches Certification Program for Auto Glass Installers

Mopar has introduced what it calls a new certification program for installers who want to work on Mopar/FCA vehicles. Mopar says proper glass replacement and repair has never been more important and complex. “Today’s windshields contain ever-changing technologies, and are … Continue reading

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Belron Shares Repurchased and Disposed in Contract

D’Ieteren Group, which owns Belron, the parent company of Safelite AutoGlass and Safelite Solutions, announced the purchase and disposal of treasury shares between Sept. 3 and Sept. 7, 2021. D’Ieteren Group signed a liquidity contract on Sept. 3 with Kepler … Continue reading

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Ohio Court of Appeals Rules Against Safelite

Shonda Hicks, a licensed insurance surveyor with the Safelite Group, won her appeal in Ohio court Sept. 2 in a workers’ compensation case involving her falling in a parking lot. On the morning of Feb. 8, 2018, Hicks, who was … Continue reading

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Auto Glass Technician Takes Us Through Slider Replacement in Sierra/Silverados

glassBYTEs welcomes back Aaron Bradford of Driftwood Auto Glass LLC to show us how to replace sliders on the Sierra and Silverados. According to Bradford, the late model Sierra/Silverados have seen some changes that make replacement of the sliders a … Continue reading

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Allstate and AGA Ordered to Schedule Settlement Conference in Windshield Lawsuit

U.S. Magistrate Judge Daniel C. Irick issued an order in Orlando District Court Wednesday for the scheduling of a settlement conference in Allstate* vs. Auto Glass America and Charles Isaly. Just a couple weeks ago, both sides argued over inclusion … Continue reading

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New Orleans Without Electricity After Hurricane Ida

The hurricane season hit the auto glass industry in New Orleans on Sunday with the second most intense hurricane to make landfall in Louisiana. Reminiscent of Hurricane Katrina, which devastated the state in August 2005, auto glass shops and other … Continue reading

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Former Auto Glass Exec Arrested for Sexual Assault, Sheriff Declines to File Charges

“Which office do I go to [to] get my reputation back?” First uttered by former Labor Secretary Raymond J. Donovan upon the dropping of larceny charges against him in 1987, those words ring true to Mike Boyle of Bend, Oregon. … Continue reading

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Miles Driven Report Continues to Show Travel Increase

Americans traveled 14.5% more on roads in June 2021 than in June 2020, according to the Federal Highway Administration’s (FHA) most recent numbers. June 2021 saw 35.7 billion more vehicle miles logged than June 2020. Travel for June 2021 was … Continue reading

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Allstate vs. AGA: The Battle Over Expert Testimony

An Orlando judge has ordered that expert witnesses provided on both sides in the case of Allstate* vs. Auto Glass America and its owner Charles Isaly (AGA) will be permitted to testify in the case. The August 19 order follows … Continue reading

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A New Type of Glass Rail

Paris designer Thierry Gaugain has designed a train for the 21st Century traveler to see the world in luxury—and it’s the first all glass train ever made. “We tend to think about rail transportation only in terms of speed, moving … Continue reading

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Industry Mourns Untimely Deaths

This week started on a sad note for the AGRR industry. Just this morning brought the passing of long-time industry expert Frank Levesque. Levesque, 72, retired in June 2015 after more than five decades in the industry, most recently serving … Continue reading

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Cost of AG Goods Continued to Rise Year Over Year

Prices for materials used in the auto glass industry showed a very slight decrease in July 2021, according to recently released Producer Price Index (PPI) data from the U.S. Bureau of Labor Statistics (BLS). The monthly PPI, which includes auto … Continue reading

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Attorneys in Subaru Windshield Case Request $515,000 Fee

How much do the attorneys representing Subaru car owners suing the car-maker for allegedly defective glass want? More than a half million dollars. Attorneys with Glancy Prongay & Murray LLP and Greenstone Law PC, who represented a class of Subaru … Continue reading

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Woman Up: Glass Installer Overcomes Gender Bias

After five years as a mobile glass installer for a major auto glass retailer, Jaymie Percival says she was considered the company’s best installer in Texas. “They knew it, but they didn’t treat me that way,” Percival, 53, said. She … Continue reading

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Next Victim: Rohlfing Follows First Mystery Novel with Prequel

A young woman is the victim this time in the second book of the Detective Sasha Frank Mysteries. “Cold Consequences” was released in late July and follows the death of a young woman who sustained an injury playing soccer in … Continue reading

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Investors Consider Cash-Out of Belron Shares

A single-asset secondary transaction is on the table for consideration by Clayton Dubilier & Rice that could garner $4 billion for the Belron Group. Clayton Dubilier’s United Kingdom-based glass repair company, Belron, operates in 40 countries with 27,000 employees working … Continue reading

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Leaky Times: Readers Respond to Class Action Lawsuit Against Chrysler

A class action lawsuit between David Cox and Chrysler that settled in September 2020 garnered various responses from car owners who read glassBYTEs.com and continues to do so. According to a judge’s order, Fiat Chrysler Automobiles (FCA) agreed to pay … Continue reading

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Fuyao Revenues Rise Out of COVID-19 Pandemic

Fuyao Glass Industry Group Co. Ltd. shows a revenue increase in its first quarterly report of 2021 with an increase of 36.8 percent from the same period in 2020, according to a report dated April 16, 2021. This year’s operating … Continue reading

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Is It a Secret? Florida Court Decides Confidentiality Issues

After more than two years in litigation, the case of Allstate* v. Auto Glass America and its owner Charles Isaly continues in court. “Having waded through page upon page of ad hominem attacks and accusations of lies, “contumacious” and “perfidious” … Continue reading

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Say It Isn’t So, Flo: Lawsuit Alleges Progressive Underpays

Two New Yorkers filed suit against Progressive Corp. on July 22, alleging the car insurer is underpaying and arbitrarily undervaluing claims by New York policyholders for totaled vehicles by deceptively adjusting the claims process. Plaintiffs Dominick Volino of Duchess County … Continue reading

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No Myth About it: Calibration is Important

For Barry Lintner, owner and partner of Lloyd’s Glass & Correct Calibration Services in Pensacola, Fla., calibration has always been important “but none of us knew it,” he says. Lintner’s company, which he owns with his son, performs 100 calibrations … Continue reading

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To Calibrate or Not to Calibrate? There Is No Question

The importance of calibration was highlighted in a panel discussion in early June at Auto Glass Week 2021, and audience members heard it straight from the source in “Learning from Auto Glass Shops that Offer Calibration Services.” “So we’ve heard … Continue reading

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Part 2: To Retarget or Not to Retarget?

Marketing makes the business world turn round the sun every day. How else can you get information out about your business in an age when digital is king? Email services are available so that when customers simply click on your … Continue reading

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ADAS: Here to Stay, Not Driving Away

“One of the most important things we try to convey [about calibration training] is the best practice, knowing your environment, and really what the manufacturer needs or what that system needs to calibrate,” said Emily Jackson, marketing director of Mygrant … Continue reading

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Marketing Strategy Targets—and Retargets — Potential Customers

Visit Safelite’s website and you just might become a target, or rather a retarget, of the auto glass giant. Visitors to Safelite AutoGlass’ website may have noticed they may receive automatic emails for glass services within a few days of … Continue reading

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Safety First: Glass Recalls Announced in Several Vehicle Models

The National Highway Traffic Safety Administration alerted consumers Monday about safety recalls on windshields and windows in certain vehicle models which require repair as soon as possible. Inform your customers of the recall, and encourage them to call the NHTSA … Continue reading

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Art or Education: Display Teaches Customers About Corrosion

In March, Danielle Leigh Rollinson attended one week of Auto Glass Academy in Georgia, sponsored by Equalizer Industries. “One of the first vehicles that we worked on was a 2000 Cherokee,” Rollinson says. It belonged to a classmate, and, when … Continue reading

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What do the Numbers Mean? Label Date Creates Confusion

A label from Fuyao Glass Industry Group Co. confused at least one auto glass technician when he installed a windshield in early July and the glass was dated 9/04/2021. Or was it? A representative with Fuyao Glass America, the company … Continue reading

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Where is It? Delays Prompt Online Search for Answers from Tool Supplier

The COVID-19 pandemic continues to affect the operations of businesses across the country. Not only are businesses experiencing staffing issues, but also shipping and supplies are a concern. The auto glass industry is not excluded from supply and shipping issues … Continue reading

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Lucky 13? D’Ieteren Group Sells 13% to New Shareholders

D’Ieteren Group announced Sunday July 11 that Hellman & Friedman, BlackRock-Managed Funds and GIC are joining the company’s list of shareholders and will acquire up to a total of 13 percent of Belron. This ownership change will give Belron at … Continue reading

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Tough Enough: Gorilla Glass Available in More Jeep Models

Jeep is expanding the availability of Gorilla Glass in models from the JK Wrangler to the Wrangler and the Gladiator. Gorilla Glass, already used in smart phones, makes windshields more resistant to debris and breakage. The glass is ideal for … Continue reading

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Fight Over Documents in AGA vs. Allstate Case Spills Over into Allstate vs. AGA Case

It’s gotten even more complicated. If the defendants in the Allstate vs. Auto Glass America and Charles Isaly (AGA) have their way, a recent decision by a state district court in Broward, Florida will be a factor in their case … Continue reading

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The Big Easy is Working Hard on Rental Fleet Repairs

Enterprise Rent-A-Car’s Quarter One 2021 report tracking the average length of car rentals reveals that Louisiana saw the largest drivable increase and also the largest increase in non-drivable claims. Drivable claims refer to claims in which a vehicle is operable … Continue reading

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New Car Prices at Record High—If You Can Find One

J.D. Power forecasts the average cost of a new vehicle at $38,088 for the first half of 2021, a new record high and a 10.1 percent increase from 2020 (14.1 percent up from 2019). Sales of new vehicles for June … Continue reading

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Is State Farm’s New Offer One the Industry Can’t Refuse?

A new offer is on the table from State Farm to auto glass providers in its National Glass Program. Effective Monday, July 5, State Farm will be offering a labor rate of $42 per NAGS labor hour in Zones 1, … Continue reading

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One Shop Owner’s Action: Smart Business—or Just Plain Evil?

A woman came into Auto Glass Experts on Saturday, June 19, crying. She said someone had thrown an object through the back window of her Nissan Sentra, smashing the backlite, and glass had gotten on her and her dog. “A … Continue reading

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