Author Archives: Rebecca Barnabi

Friendly Business: NuVision Purchases Auto Glass America

NuVision Auto Glass has acquired Auto Glass America, which consists of two mobile glass territories in Phoenix and Orlando. NuVision CEO Jim Kieffer says NuVision purchased the auto glass company, including name and assets. Auto Glass America was recently involved … Continue reading

Posted in glassBYTEs Original Story | Leave a comment

AGSC Committees, Board Meet, ADAS at Forefront

The board of directors of the Auto Glass Safety Council, along with its committees, met last week for its winter meetings. Among the committees meeting were the Auto Glass Replacement Safety Standard (AGRSS) and Repair of Laminated Auto Glass 2 … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , , | Leave a comment

What are the Best—and Worst—States to Drive in?

A study by Dolman Law ranks the 50 states from best to worst in which to drive. The biggest loser? Louisiana. Insurance costs are high in Louisiana, which leads to a large number of uninsured drivers (22%) on the road. … Continue reading

Posted in glassBYTEs Original Story | Tagged , , | 1 Comment

Hyundai Recalls Certain Sante Fe, Sonata and Elantra Models for Improperly Bonded Windshields

The National Highway Traffic Safety Administration issued a recall in late December for certain 2020-2021 Hyundai Sante Fe, 2021 Sonata and Elantra vehicles for improperly bonded windshields. During manufacturing, the windshields may not have been bonded properly because of faulty … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , , | Leave a comment

Autoglass and Bosch Partner on ADAS Recalibration Services in UK

Autoglass, a provider of auto glass repair, replacement and recalibration in the United Kingdom, announced a partnership with Bosch, a global technology provider, which will further the auto glass company’s ADAS recalibration services. Bosch Connected Recalibration tools will be standard … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , , , | Leave a comment

AGRR Material Prices Experience Ups and Downs in December

Prices for materials used in the auto glass industry showed increases and decreases in December 2021, according to recently released Producer Price Index (PPI) data from the Bureau of Labor Statistics (BLS). The monthly PPI, which includes auto glass*, increased … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , | Leave a comment

Auto Glass Repair Co. Raises More Than $18,000 for Breast Cancer Foundation

Docteur du Pare-Brise, an automotive glass repair and replacement company in Quebec, is doing its part in the fight against cancer. The company raised $18,870 for the Quebec Breast Cancer Foundation (QBCF) to support its My Active HealthTM program. The … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , , , | Leave a comment

NAIC: Auto Insurers Earned Big Bucks in 2020 During Worst Economic Year of Pandemic

Private passenger auto insurers earned $250.6 billion in 2020 a report by the National Association of Insurance Commissioners (NAIC) determines. The NAIC Report on Profitability by Line by State notes that findings are not determinations of “whether current rates are … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , | Leave a comment

Ford Develops Job Aids for ADAS with Glass and Without

Ford has developed three new job aids, two of which are for Advanced Driver Assistance Systems. The job aids are intended to assist in ADAS repairs of Ford and Lincoln models. On Target states that information about the new job … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , , | Leave a comment

The Road to Recovery: Infrastructure Act to Rebuild U.S. Roadways

America’s roads are about to get an upgrade. The Infrastructure Investment and Jobs Act 2021 that became law late last year will create a road construction activity in all 50 states. AGRR reported in its May/June issue of 2021 that … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , | Leave a comment

Miles Driven: October Numbers Show Americans Continue Mileage Increase Over 2020

Americans traveled 7.1% more on roads in October 2021 than in October 2020, according to the Federal Highway Administration’s (FHA) most recent numbers. October 2021 saw 18.4 billion more vehicle miles logged than October 2020. Travel for October 2021 was … Continue reading

Posted in glassBYTEs Original Story | Tagged , , | Leave a comment

UniglassPlus Carbonear Opens in Newfoundland and Labrador

Uniban celebrates the opening of UniglassPlus Carbonear at 64 Columbus Drive, Carbonear Newfoundland and Labrador, A1Y 1A6. Jordan Garland, owner of UniglassPlus Carbonear, started in the automotive industry with detailing and window tinting. He decided to open this facility after … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , , | Leave a comment

AmeriPro Auto Glass™’s Bill Kolb dies

A man known in the auto glass industry as always willing to help anyone has died. William “Bill” V. Kolb Jr. of Gainesville, Fla., was 57 years old and co-owned AmeriPro Auto Glass™. Kolb, born in Bay Shore, Long Island, … Continue reading

Posted in glassBYTEs Original Story | Tagged , , | Leave a comment

Boyd Group Announces Completion of CEO Succession Plan

Boyd Group Services Inc. announced the completion of its CEO Succession Plan, which was first announced in August 2019. Effective January 2, 2020, Brock Bulbuck became executive chair, and Tim O’Day succeeded Bulbuck as president and CEO. Bulbuck remained as … Continue reading

Posted in glassBYTEs Original Story | Tagged , | Leave a comment

Driven Brands Acquires Auto Glass Now for $170 Million

Driven Brands Holdings Inc., headquartered in Charlotte, N.C., acquired Auto Glass Now’s more than 75 company-operated locations in the U.S. on Dec. 30. Auto Glass Now joins Driven Brands with more than 20 years of auto glass repair, replacement and … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , , , , | Leave a comment

Belron: New Shareholders, CD&R Changes Name in Partnership

Belron, which operates Safelite® AutoGlass and Autoglass®, welcomed new shareholders on December 17. As previously reported, Hellman & Friedman, BlackRock Private Equity Partners and GIC joined the company’s list of shareholders with the completion of the acquisition of a combined … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , | Leave a comment

Auto Glass Industry Loses Longtime Owner/Operator Houle, 84

Richard Donald Houle, 84, of Belmont, N.H. died Dec. 25, 2021, following a brief illness. Houle owned and operated several glass and mirror businesses, starting with Dick’s Auto Glass and then Central Glass. With his brothers, George and Hubert, Houle … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , | Leave a comment

Legal Battles, Safelite Top Stories for Auto Glass Industry

Another day, another month, another year, another story. Well, that’s not how we measure the year here at glassBYTEs.com. Our job is to share news about the auto glass industry and its people. Our top five stories in 2021 (drum … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , | Leave a comment

Auto Windscreens Sets Goal to Grow in New Year

After opening seven service centres in 2021, Auto Windscreens, which provides windscreen repair and replacement services in the United Kingdom, is ready to further expand in 2022. The company just celebrated 50 years in business, and added services in Horsham, … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , | Leave a comment

Not in Kansas Anymore: Auto Glass Technician Shares Tornado Experience

Koty Crook lives and works in Hopkins County, ground zero for the tornado that swept through Kentucky on December 10. “It was a normal day,” Crook, 27, says of that Friday, which was also payday. Crook is a technician for … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , , | Leave a comment

AGRR Material Prices Continue to Increase in November

Prices for materials used in the auto glass industry showed increases in November 2021, according to recently released Producer Price Index (PPI) data from the Bureau of Labor Statistics (BLS). The monthly PPI, which includes auto glass*, increased slightly by … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , | Leave a comment

Boyd Group Services Inc. Announces Fourth Quarter 2021 Cash Dividend

Boyd Group Services Inc. announced Friday a cash dividend of $0.144 per common share for the fourth quarter of 2021. According to a company statement, the dividend is payable on Jan. 27, 2022 to common shareholders of record on Dec. … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , | Leave a comment

Southern Expansion: Tire Discounters Growth Continues with Virginia and Georgia Stores

Tire Discounters’ goal is to open 60 locations in 2022 through acquisitions and bring the company’s total number of U.S. stores to more than 200. “Glass is a strategic focus area for Tire Discounters as we expand,” Tire Discounters managing … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , , , | Leave a comment

Weather-related Claims Peak Early After Storms Arwen and Barra

Auto Windscreens reports an early peak this year in weather-related claims in the United Kingdom following storms Arwen and Barra, which brought heavy rain and snow to the region. “We usually see the most weather-related claims between mid-January and March,” … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , , , | Leave a comment

Overtime Pay Over Due: Paul’s Discount Glass Did Not Pay Proper Overtime Rate

A U.S. Department of Labor Wage and Hour Division investigation recovered more than $90,000 in back wages for 33 employees at two Mississippi glass companies. The department’s investigation determined that Paul’s Discount Glass Inc. failed to pay overtime as required … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , | Leave a comment

Through the Glass: Competition Turns into Friendship

Aaron Bradford and James Chapman met at Auto Glass Week 2021 in June as competitors in the Auto Glass Technician Olympics. Chapman, from Zanesville, Ohio, won third place, while Bradford placed fourth. “He beat me by one point,” Bradford says. … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , , , , , | Leave a comment

Cybersecurity: Is Your Business Protected?

If you wonder whether you should be worried about the cybersecurity of your auto glass shop’s information, the answer is yes. As chief operating officer of Don’s Mobile Glass in California, Dave Leach says he was concerned about cybersecurity and … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , | Leave a comment

Lawsuit Alleging Kia Telluride Windshields ‘Defective’ Continues in California Court

In September 2020, glassBYTEs.com reported on the class action lawsuit filed by Yandery Sanchez against Kia Motors America Inc. The suit continues in court after a second complaint was filed against Kia in August 2021. Sanchez, who lives in Houston, … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , , | 1 Comment

California Court to Judge Honda Sunroof Class Action Case

A class action lawsuit against Honda alleges a manufacturing defect in sunroofs and moonroofs of the 2015 to 2020 Honda and Acura vehicles. Mary Tappana of Webb City, Mo., Darryl Roberts of Tacoma, Wash., and Dustin Fulcomer of Riverview, Fla., … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , , , | Leave a comment

New Safelite President Assumes Role Today

Renee Cacchillo assumes the duties of president and CEO of Safelite today. She joined Safelite in 2011 after serving as vice president of operations services with Bob Evans Inc. Prior to Bob Evans; she spent eight years with Limited Brands … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , | Leave a comment

Big Money: Toyota Tops Research of Highest Earning and Most Vehicles Sold in 2020

Uswitch research is available on the highest-earning car brands in the world, and Toyota, Volkswagen and Daimler top the list. Toyota made $275 billion in 2020, which breaks down to $31.34 million per hour and more than $523,889 per minute. … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , , , , , , , | Leave a comment

VINs in NAGS: Mitchell Shares Its Side of the Glass

A week ago, glassBYTEs.com spoke to several auto glass technicians about the prevalence of vehicle identification numbers and parts numbers not matching up in National Auto Glass Specifications (NAGS), a database created and maintained by Mitchell. This week, we have … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , , , , | 1 Comment

Miles Driven: September Numbers Show Americans Continue Mileage Increase Over 2020

Americans traveled 7.9% more on roads in September 2021 than in September 2020, according to the Federal Highway Administration’s (FHA) most recent numbers. September 2021 saw 19.5 billion more vehicle miles logged than September 2020. Travel for September 2021 was … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , , , , , | Leave a comment

Auto Glass Industry Loses Two More

Lee Essman Sasscer, 87, died Nov. 17, 2021, in White Plains, Maryland. Born in Washington, DC, Sasscer co-owned A-1 Auto Glass Co. in La Plata, Md. with his oldest son. He is survived by children, Robin Sasscer Maude of La … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , | 1 Comment

Black Friday: To Open or Not to Open?

Black Friday means the first day of Christmas shopping for consumers. But do auto glass shops follow the trend of being open the day after Thanksgiving? “For 28 years, we have always been open,” says Rick Valentine, who owns Intermountain … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , | Leave a comment

By the Numbers: VINs and Parts Do Not Always Match

In early 2020, AGRR magazine explored the disconnect between vehicle identification numbers (VIN) and the NAGS numbers they identify. These issues have persisted into 2021. “I think our software probably doesn’t have all the correct information that the dealers have,” … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , , , | Leave a comment

AGRR Material Prices Rose in October

Prices for materials used in the auto glass industry showed increases in October 2021, according to recently released Producer Price Index (PPI) data from the Bureau of Labor Statistics (BLS). The monthly PPI, which includes auto glass*, increased slightly by … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , | 1 Comment

Not a Small Job: Tackling Repairs in Large Windshields

When it comes to large windshields, replacement is more expensive, but repair is not impossible. Steven Maples, owner of Fix-A-Crack Windshield Repair & Replacement in McAllen, Texas, says that whether replacing is better than repairing depends on the situation. “Repairs … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , , | Leave a comment

Size Does Matter, Windshield Size That Is

When it comes to windshields, size does matter. A windshield that is 71 inches tall and 104 inches wide will require more than one technician to complete the replacement process safely. “I’ve been doing RV glass for the past 35 … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , | 1 Comment

Boyd Group: Demand Grows Amid Labor Shortage and Supply Concerns

The Boyd Group, which encompasses Gerber Collision & Glass, Boyd Autobody & Glass and Glass America, announced third quarter 2021 results on Wednesday, which reveal good and bad news. Perhaps representative of companies across the U.S., the Boyd Group’s results … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , | Leave a comment

Ford Recalls Bronco Models for Faulty Moonroofs

Ford issued a fifth recall this year on the Bronco Sport. This time the recall is for faulty sunroofs. Ford has had a heck of a time with the vehicle, starting with recalls in January on inadequate lube in the … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , | 1 Comment

Veterans Carry Commitment to Service into Auto Glass Industry

Heroes are among us. They served in times of war and in times of peace. They kept the nation safe from enemies, foreign and domestic, and upheld the values of the oaths they swore to the U.S. They are our … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , , , | Leave a comment

Two in Hospital After Explosion at Auto Glass Shop

“The Speedy Auto Glass blew up,” says Joe Hurdle. “And there were flames through the roof about 15-20 feet.” Hurdle owns the Midas shop next door to Speedy Glass in Barrie, Ontario, Canada. He and his staff saw black smoke … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , | Leave a comment

Keep America Moving: Infrastructure Bill on Way to President’s Desk

Better late than never. Late on Friday, the U.S. House of Representatives approved a $1.2 trillion bill to rebuild the country’s aging infrastructure, including roads and bridges. After a 228-206 vote, the bill, with $550 billion specified for highways, roads, … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , , , | Leave a comment

Miles Driven: Report Shows Americans Continue Mileage Increase Over 2020

Americans traveled 8.3% more on roads in August 2021 than in August 2020, according to the Federal Highway Administration’s (FHA) most recent numbers. August 2021 saw 21 billion more vehicle miles logged than August 2020. Travel for August 2021 was … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , | 1 Comment

Sunroof Lawsuit Against Mercedes-Benz Dismissed

An Illinois judge has dismissed with prejudice a class action lawsuit against Mercedes-Benz for the unexpected shattering of sunroofs. On June 14, 2020, Bruce Pickens filed suit against Mercedes-Benz, Daimler AG, Saint-Gobain Sekurit and Napleton Autowerks of Indiana Inc. on … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , | Leave a comment

Is Safelite No Longer Servicing Tesla Vehicles?

On the Tesla Motors Club community page, Tesla vehicle owners shared stories last week of challenges getting repairs done. A Tesla Model Y owner in Marietta, Ga., posted about a spider crack in the glass roof that Tesla would not … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , | 1 Comment

Safety Recall Issued for Several Mercedes-Benz 2020 and 2021 Models

The National Highway Traffic Safety Administration has issued a safety recall for glass in some Mercedes-Benz models. The features in these models may create a safety risk for your customers and their passengers if they are not corrected. Safety recalls … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , | Leave a comment

Thank You, COVID-19 Pandemic: Wacky Traffic Patterns Persist Amid Increasing Repair Costs

Distinctly different traffic patterns on U.S. roads and continued supply chain disruptions, as well as the rising costs of collision repairs are highlights of CCC Intelligent Solutions’ October 2021 the Continued and Forecasted Impact of the Pandemic on the P&C … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , | Leave a comment

PPI: Automotive-Related Products Pricing Continues to Creep Up in September

Prices for materials used in the auto glass industry showed increases in September 2021, according to recently released Producer Price Index (PPI) data from the Bureau of Labor Statistics (BLS). The monthly PPI, which includes auto glass*, increased slightly by … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , , | Leave a comment

Will Robots Decide What to Repair? Or What to Replace?

Artificial intelligence (AI) is taking the phrase “there’s an app for that” to the next level. Sedgwick, a third-party administrator that works with insurance carriers, is partnering with CCC Intelligent Solutions to enable policyholders to process claims via their mobile … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , | Leave a comment

IIHS Study Reveals ‘Good’ Headlights Reduce Accident Risk

A recent study by the Insurance Institute for Highway Safety [IIHS] shows that the condition of the headlights on a vehicle can affect safety. According to IIHS’s study, crashes at night are nearly 20% lower for vehicles with headlights that … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , , , | Leave a comment

Allstate v. Auto Glass America Dismissed in Florida

The case of Allstate v. Auto Glass America was dismissed Friday in Florida. A settlement hearing with Judge Daniel C. Irick was held Sept. 28. Allstate v. Auto Glass America was a two-year battle in court that began with Allstate … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , , , , | Leave a comment

Windshields Are About to Change Significantly

Eastman announced Thursday the launch of the Saflex® Horizon LVID PVB, the next generation of head-up displays (HUD). According to the company’s announcement, Saflex will provide “a more immersive and safer driving experience” with a wedge HUD interlayer for automotive … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , , | Leave a comment

Belron Owner Sells and Buys Shares in Agreement with Liquidity Contract

D’Ieteren Group announced Wednesday the purchase and disposal of treasury shares between Oct. 13 and Oct. 19, 2021 on the regulated Euronext Brussels market. D’Ieteren Group owns Belron, which operates Safelite AutoGlass and Safelite Solutions. Within a liquidity contract, the … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , | Leave a comment

Biden Nominates Steven Cliff to Steer NHTSA

The National Highway Traffic Safety Administration (NHTSA)’s deputy administrator since February is expected to be President Joe Biden’s pick to head the auto safety group. The nomination was confirmed Tuesday for Steven Cliff, who has played a vital role in … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , , , , | Leave a comment

Auto Glass Shortage Requires Creativity to Persevere

The hits keep right on coming for the U.S. economy thanks to the COVID-19 pandemic. Unemployment benefits were provided for those whose jobs the pandemic eliminated, but now restaurants cannot find enough staff to stay open for customers. Prices went … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , , | Leave a comment

Georgia Man Files Suit Against Progressive Insurance, Mitchell for Car Payouts

Keddrick Brown filed suit in Georgia federal court October 12 against an affiliate of Progressive Casualty Insurance and Mitchell Intelligence. In Brown v. Progressive Mountain Insurance Co. et al., Brown alleges in proposed class allegations that Progressive arbitrarily lowers vehicle … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , | Leave a comment

Custom Glass Acquires Oklahoma-based Cameron Glass

In early October, Custom Glass Solutions, LLC of Worthington, Ohio, acquired Cameron Glass Inc. of Broken Arrow, Ok. Cameron Glass, also known as CamGlass, was founded in 1978 by Jim Cameron and his father, Ray Cameron. The company employs 125 … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , , , | Leave a comment

Report Reveals Americans Continue to Drive Up Mileage on Roads

Americans traveled 11.5% more on roads in July 2021 than in July 2020, according to the Federal Highway Administration’s (FHA) most recent numbers. July 2021 saw 30 billion more vehicle miles logged than July 2020. Travel for July 2021 was … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , , | Leave a comment

The Gecko Will Pay Up: GEICO Settles in California Short Pay Case for $19.5 Million

GEICO reached a settlement deal of $19.5 million in a class-action lawsuit by California policyholders over sales tax and regulatory fees of insured vehicles and insured leased vehicles when total loss was declared. The legal battle began when Cindy Ventrice-Pearson … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , , | Leave a comment

David Newell, Formerly of ADCO, SIKA, Passes Away

David Anthony Newell, 70, of Bowie, Md., died Oct. 11, 2021. Newell was with First Transit Co. for eight years, most recently in the role of inventory control. He battled multiple myeloma, a cancer of the plasma cells, which humans … Continue reading

Posted in glassBYTEs Original Story | Tagged , , | Leave a comment

Unsecured Loads Create Safety Hazards on Roads

Barbara Noble was driving to work on October 5 when a semi-truck passed her going the other direction in Whiteland, Idaho. Unfortunately, this would not be a typical day for Noble, because the semi-truck left a piece of its load … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , | 1 Comment

Spending on Auto Parts and Autos Speeds Ahead of other Retail Sales

U.S. consumers spent more than $1.2 trillion on automobiles and automobile parts in 2020. According to the Special Equipment Market Association Market Research’s new Retail Trends Report, this spending makes for the largest retail segment in the country. Retail spending … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , , | Leave a comment

Lifelong Auto Glass Technician Brent Boggs Dies

Brent Boggs of Queen Creek, Ariz., a popular auto glass technician with Specialized Auto Glass in Chandler, Ariz., has passed away. Boggs was 61 years old. Specialized Auto Glass owner Clint Hudlin grew up with Boggs and their parents were … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , | 1 Comment

Oh, My Aching Back! Look Who Else Deals with Short pays

The glass industry isn’t the only one to deal with insurance short pays. Chiropractors do, too. On September 22, a Florida federal judge certified a class of health care providers to pursue claims that GEICO has engaged in a practice … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , | 1 Comment

WV Court Upholds Denial of Claim by Safelite Tech

An auto glass technician’s failure to notify his employer in a timely manner about a shoulder injury contributed to the West Virginia Supreme Court’s denial for benefits in his case against Safelite. According to court documents, Robert Wilson was an … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , | Leave a comment

Ford Offers Helpful Tips with LKS

Throughout the past year, in its On Target newsletter, Ford has conducted a series on its SRS system, Blind Spot Information System and Lane Keep Assist, all of which include helpful information for auto glass technicians when it comes to … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , | Leave a comment

An Afternoon Without Facebook

All Facebook users were in Facebook jail for six hours Monday while the social media site experienced an outage. Instagram and WhatsApp were also down for six hours from just before noon and into the evening. On Tuesday, Facebook reported … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , , , , | 1 Comment

S&P Report Forecasts Increasing Insurance Premiums, But Also Good News

A return to pre-COVID-19 pandemic travel on U.S. roads and the increasing costs of repairs and replacements is about to trickle down to automobile insurance companies. And then to insured drivers. The U.S. Auto Insurance Market Report, an annual report … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , | Leave a comment

Allstate v. Auto Glass America to Settle Lawsuit

It’s all going away. More than two years of litigation ended Sept. 29 with the signature of a Florida judge in the case of Allstate v. Auto Glass America and its owner Charles Isaly. The case was dismissed with prejudice, … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , , , | Leave a comment

Safelite Group Acquires Fremont’s Unique Payless Auto Glass

Safelite Group has acquired assets of Unique Payless Auto Glass of Fremont, Calif. The deal closed Friday, September 24, 2021. Unique Payless Auto has served the Bay Area since 2017 and, according to a statement from the company, “enjoys a … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , | Leave a comment

Artificial Intelligence in Automotive Claims on Fast Track During Pandemic

The use of artificial intelligence (AI) in our daily lives was predicted in Hollywood movies decades ago and began to come true with Siri, Alexa and Smartphones. According to a white paper released recently by Mitchell International (the parent company … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , | Leave a comment

PGW Auto Glass Installs Transfer Fee

PGW Auto Glass LLC has notified auto glass shops that the company is implementing a transfer fee for products shipped to a customer’s primary branch from another branch location. According to the email sent to customers, the fee is necessary … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , | 1 Comment

Mustang Mach-E 2021 Recalled for Improperly Bonded Windshields

The National Highway Traffic Safety Administration issued a recall Sept. 14 for the inadequate front windshield bonding in the Ford Mustang Mach-E 2021. Ford specifically recalled the electric SUV in Canada because the glass roof can fall off and the … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , | Leave a comment

Illinois Homeowners Win in State Farm Loss Value Case

A case concerning State Farm’s coverage of residential property may have implications for the auto glass industry in the future. The Supreme Court of Illinois supported a proposed class of homeowners in Jarret Sproull v. State Farm Fire and Casualty … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , | Leave a comment

Safelite Acquires Glass.net

Safelite Group, which operates Safelite AutoGlass and Safelite Solutions, issued an email notification that it has acquired Glass.net and AutoGlassGuru.com as part of its purchase of Honex Interactive Industries. Glass.net, headquartered in Walla Walla, Wash., operates Mondays through Fridays providing … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , | 2 Comments

METRYX Updated with Recalibration Services Information

LYNX sent an email to participants requesting they update recalibration services information in METRYX. Participants are asked to respond “yes or no” to whether they are certified to perform recalibrations and “yes or no” to whether or not they will … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , | Leave a comment

Century Glass Celebrates Three Decades of Growth in South Carolina

A focus on customer service, a team of quality employees and dedicated customers are ingredients in the recipe for success in the auto glass industry. “Really, it’s having a great team and having a fantastic customer base,” says Randy Wright … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , | Leave a comment

Federal Decision on “Right to Repair” Case Delayed in MA

A Massachusetts federal judge has delayed a ruling in Alliance for Automotive Innovation v. Healey to Nov. 2, 2021. U.S. Massachusetts District Court Judge Douglas Woodlock scheduled a ruling by Sept. 20 in the case of automakers suing over an … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , | Leave a comment

PPI: Automotive-Related Products Pricing Continues Positive Trend in August

Prices for materials used in the auto glass industry showed a slight increase in August 2021, according to recently released Producer Price Index (PPI) data from the Bureau of Labor Statistics (BLS). The monthly PPI, which includes auto glass*, increased … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , | Leave a comment

D’Ieteren Group Outlook is Continued Growth

D’Ieteren Group, which owns 50.01% of Belron, showed a strong recovery in the first half of 2021 compared to 2020. Belron operates Safelite AutoGlass and Safelite Solutions. According to a statement, all businesses owned by the Group contributed to its … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , | Leave a comment

Class Action Lawsuit Against Allstate Dropped

A Texas law firm has dropped a proposed class-action lawsuit accusing Allstate of regularly calling unqualified expert witnesses. The Estes Law Firm, based in Richmond, Texas, filed the suit in January 2021 and represented nearly 10,000 Texas lawyers and law … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , | Leave a comment

Before and After: Three Industry Groups Support Multi-brand Scanning Tools

The Equipment and Tool Institute (ETI), Automotive Aftermarket Suppliers Association (AASA) and the Auto Care Association (ACA) are unified in their position to support use of multi-brand scanning tools in aftermarket, not just original equipment manufacturer (OEM) scan tools. The … Continue reading

Posted in glassBYTEs Original Story | Leave a comment

David Zoldowski, Longtime Industry Owner, Passes Away at 78

David Zoldowski, who owned Auto One Glass and Accessories with his children, passed away Saturday while sleeping. He was 78. Zoldowski lived in Oceola Township, MI, and was a strong advocate for independent glass companies. He served in the leadership … Continue reading

Posted in glassBYTEs Headlines | Tagged | 2 Comments

Mopar Launches Certification Program for Auto Glass Installers

Mopar has introduced what it calls a new certification program for installers who want to work on Mopar/FCA vehicles. Mopar says proper glass replacement and repair has never been more important and complex. “Today’s windshields contain ever-changing technologies, and are … Continue reading

Posted in glassBYTEs Original Story | Tagged , | 2 Comments

Belron Shares Repurchased and Disposed in Contract

D’Ieteren Group, which owns Belron, the parent company of Safelite AutoGlass and Safelite Solutions, announced the purchase and disposal of treasury shares between Sept. 3 and Sept. 7, 2021. D’Ieteren Group signed a liquidity contract on Sept. 3 with Kepler … Continue reading

Posted in glassBYTEs Original Story | Tagged , , | Leave a comment

Ohio Court of Appeals Rules Against Safelite

Shonda Hicks, a licensed insurance surveyor with the Safelite Group, won her appeal in Ohio court Sept. 2 in a workers’ compensation case involving her falling in a parking lot. On the morning of Feb. 8, 2018, Hicks, who was … Continue reading

Posted in glassBYTEs Original Story | Tagged , , | 1 Comment

Auto Glass Technician Takes Us Through Slider Replacement in Sierra/Silverados

glassBYTEs welcomes back Aaron Bradford of Driftwood Auto Glass LLC to show us how to replace sliders on the Sierra and Silverados. According to Bradford, the late model Sierra/Silverados have seen some changes that make replacement of the sliders a … Continue reading

Posted in glassBYTEs Original Story | Tagged , , | 1 Comment

Allstate and AGA Ordered to Schedule Settlement Conference in Windshield Lawsuit

U.S. Magistrate Judge Daniel C. Irick issued an order in Orlando District Court Wednesday for the scheduling of a settlement conference in Allstate* vs. Auto Glass America and Charles Isaly. Just a couple weeks ago, both sides argued over inclusion … Continue reading

Posted in glassBYTEs Original Story | Tagged , , | Leave a comment

New Orleans Without Electricity After Hurricane Ida

The hurricane season hit the auto glass industry in New Orleans on Sunday with the second most intense hurricane to make landfall in Louisiana. Reminiscent of Hurricane Katrina, which devastated the state in August 2005, auto glass shops and other … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , | Leave a comment

Former Auto Glass Exec Arrested for Sexual Assault, Sheriff Declines to File Charges

“Which office do I go to [to] get my reputation back?” First uttered by former Labor Secretary Raymond J. Donovan upon the dropping of larceny charges against him in 1987, those words ring true to Mike Boyle of Bend, Oregon. … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , | Leave a comment

Miles Driven Report Continues to Show Travel Increase

Americans traveled 14.5% more on roads in June 2021 than in June 2020, according to the Federal Highway Administration’s (FHA) most recent numbers. June 2021 saw 35.7 billion more vehicle miles logged than June 2020. Travel for June 2021 was … Continue reading

Posted in glassBYTEs Original Story | Tagged , , | Leave a comment

Allstate vs. AGA: The Battle Over Expert Testimony

An Orlando judge has ordered that expert witnesses provided on both sides in the case of Allstate* vs. Auto Glass America and its owner Charles Isaly (AGA) will be permitted to testify in the case. The August 19 order follows … Continue reading

Posted in glassBYTEs Original Story | Tagged , , | Leave a comment

A New Type of Glass Rail

Paris designer Thierry Gaugain has designed a train for the 21st Century traveler to see the world in luxury—and it’s the first all glass train ever made. “We tend to think about rail transportation only in terms of speed, moving … Continue reading

Posted in glassBYTEs Original Story | Tagged , , | Leave a comment

Industry Mourns Untimely Deaths

This week started on a sad note for the AGRR industry. Just this morning brought the passing of long-time industry expert Frank Levesque. Levesque, 72, retired in June 2015 after more than five decades in the industry, most recently serving … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , , , | 7 Comments

Cost of AG Goods Continued to Rise Year Over Year

Prices for materials used in the auto glass industry showed a very slight decrease in July 2021, according to recently released Producer Price Index (PPI) data from the U.S. Bureau of Labor Statistics (BLS). The monthly PPI, which includes auto … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , | 1 Comment

Attorneys in Subaru Windshield Case Request $515,000 Fee

How much do the attorneys representing Subaru car owners suing the car-maker for allegedly defective glass want? More than a half million dollars. Attorneys with Glancy Prongay & Murray LLP and Greenstone Law PC, who represented a class of Subaru … Continue reading

Posted in glassBYTEs Original Story | Tagged , , | Leave a comment

Woman Up: Glass Installer Overcomes Gender Bias

After five years as a mobile glass installer for a major auto glass retailer, Jaymie Percival says she was considered the company’s best installer in Texas. “They knew it, but they didn’t treat me that way,” Percival, 53, said. She … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , | 1 Comment

Next Victim: Rohlfing Follows First Mystery Novel with Prequel

A young woman is the victim this time in the second book of the Detective Sasha Frank Mysteries. “Cold Consequences” was released in late July and follows the death of a young woman who sustained an injury playing soccer in … Continue reading

Posted in glassBYTEs Original Story | Tagged , , | Leave a comment

Investors Consider Cash-Out of Belron Shares

A single-asset secondary transaction is on the table for consideration by Clayton Dubilier & Rice that could garner $4 billion for the Belron Group. Clayton Dubilier’s United Kingdom-based glass repair company, Belron, operates in 40 countries with 27,000 employees working … Continue reading

Posted in glassBYTEs Headlines, glassBYTEs Original Story | Tagged , , , , , , | Leave a comment

Leaky Times: Readers Respond to Class Action Lawsuit Against Chrysler

A class action lawsuit between David Cox and Chrysler that settled in September 2020 garnered various responses from car owners who read glassBYTEs.com and continues to do so. According to a judge’s order, Fiat Chrysler Automobiles (FCA) agreed to pay … Continue reading

Posted in glassBYTEs Headlines, glassBYTEs Original Story | Tagged , , , , , , , , , , , , , , , , , | 1 Comment

Fuyao Revenues Rise Out of COVID-19 Pandemic

Fuyao Glass Industry Group Co. Ltd. shows a revenue increase in its first quarterly report of 2021 with an increase of 36.8 percent from the same period in 2020, according to a report dated April 16, 2021. This year’s operating … Continue reading

Posted in glassBYTEs Headlines, glassBYTEs Original Story | Tagged , , , , | Leave a comment

Is It a Secret? Florida Court Decides Confidentiality Issues

After more than two years in litigation, the case of Allstate* v. Auto Glass America and its owner Charles Isaly continues in court. “Having waded through page upon page of ad hominem attacks and accusations of lies, “contumacious” and “perfidious” … Continue reading

Posted in glassBYTEs Original Story | Tagged , , | Leave a comment

Say It Isn’t So, Flo: Lawsuit Alleges Progressive Underpays

Two New Yorkers filed suit against Progressive Corp. on July 22, alleging the car insurer is underpaying and arbitrarily undervaluing claims by New York policyholders for totaled vehicles by deceptively adjusting the claims process. Plaintiffs Dominick Volino of Duchess County … Continue reading

Posted in glassBYTEs Original Story | Tagged , , | 1 Comment

No Myth About it: Calibration is Important

For Barry Lintner, owner and partner of Lloyd’s Glass & Correct Calibration Services in Pensacola, Fla., calibration has always been important “but none of us knew it,” he says. Lintner’s company, which he owns with his son, performs 100 calibrations … Continue reading

Posted in glassBYTEs Original Story | Tagged , | 1 Comment

To Calibrate or Not to Calibrate? There Is No Question

The importance of calibration was highlighted in a panel discussion in early June at Auto Glass Week 2021, and audience members heard it straight from the source in “Learning from Auto Glass Shops that Offer Calibration Services.” “So we’ve heard … Continue reading

Posted in glassBYTEs Original Story | Tagged , , | Leave a comment

Part 2: To Retarget or Not to Retarget?

Marketing makes the business world turn round the sun every day. How else can you get information out about your business in an age when digital is king? Email services are available so that when customers simply click on your … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , | Leave a comment

ADAS: Here to Stay, Not Driving Away

“One of the most important things we try to convey [about calibration training] is the best practice, knowing your environment, and really what the manufacturer needs or what that system needs to calibrate,” said Emily Jackson, marketing director of Mygrant … Continue reading

Posted in glassBYTEs Original Story | Tagged , | Leave a comment

Marketing Strategy Targets—and Retargets — Potential Customers

Visit Safelite’s website and you just might become a target, or rather a retarget, of the auto glass giant. Visitors to Safelite AutoGlass’ website may have noticed they may receive automatic emails for glass services within a few days of … Continue reading

Posted in glassBYTEs Original Story | Tagged , | 1 Comment

Safety First: Glass Recalls Announced in Several Vehicle Models

The National Highway Traffic Safety Administration alerted consumers Monday about safety recalls on windshields and windows in certain vehicle models which require repair as soon as possible. Inform your customers of the recall, and encourage them to call the NHTSA … Continue reading

Posted in glassBYTEs Original Story | Tagged , | Leave a comment

Art or Education: Display Teaches Customers About Corrosion

In March, Danielle Leigh Rollinson attended one week of Auto Glass Academy in Georgia, sponsored by Equalizer Industries. “One of the first vehicles that we worked on was a 2000 Cherokee,” Rollinson says. It belonged to a classmate, and, when … Continue reading

Posted in glassBYTEs Headlines | Tagged , , | 4 Comments

What do the Numbers Mean? Label Date Creates Confusion

A label from Fuyao Glass Industry Group Co. confused at least one auto glass technician when he installed a windshield in early July and the glass was dated 9/04/2021. Or was it? A representative with Fuyao Glass America, the company … Continue reading

Posted in glassBYTEs Original Story | Tagged | 2 Comments

Where is It? Delays Prompt Online Search for Answers from Tool Supplier

The COVID-19 pandemic continues to affect the operations of businesses across the country. Not only are businesses experiencing staffing issues, but also shipping and supplies are a concern. The auto glass industry is not excluded from supply and shipping issues … Continue reading

Posted in glassBYTEs Original Story | Tagged , , | Leave a comment

Lucky 13? D’Ieteren Group Sells 13% to New Shareholders

D’Ieteren Group announced Sunday July 11 that Hellman & Friedman, BlackRock-Managed Funds and GIC are joining the company’s list of shareholders and will acquire up to a total of 13 percent of Belron. This ownership change will give Belron at … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , , | Leave a comment

Tough Enough: Gorilla Glass Available in More Jeep Models

Jeep is expanding the availability of Gorilla Glass in models from the JK Wrangler to the Wrangler and the Gladiator. Gorilla Glass, already used in smart phones, makes windshields more resistant to debris and breakage. The glass is ideal for … Continue reading

Posted in glassBYTEs Headlines | Tagged , | Leave a comment

Fight Over Documents in AGA vs. Allstate Case Spills Over into Allstate vs. AGA Case

It’s gotten even more complicated. If the defendants in the Allstate vs. Auto Glass America and Charles Isaly (AGA) have their way, a recent decision by a state district court in Broward, Florida will be a factor in their case … Continue reading

Posted in glassBYTEs Original Story | Tagged , | Leave a comment

The Big Easy is Working Hard on Rental Fleet Repairs

Enterprise Rent-A-Car’s Quarter One 2021 report tracking the average length of car rentals reveals that Louisiana saw the largest drivable increase and also the largest increase in non-drivable claims. Drivable claims refer to claims in which a vehicle is operable … Continue reading

Posted in glassBYTEs Original Story | Tagged , , | Leave a comment

New Car Prices at Record High—If You Can Find One

J.D. Power forecasts the average cost of a new vehicle at $38,088 for the first half of 2021, a new record high and a 10.1 percent increase from 2020 (14.1 percent up from 2019). Sales of new vehicles for June … Continue reading

Posted in glassBYTEs Original Story | Tagged , , , | Leave a comment

Is State Farm’s New Offer One the Industry Can’t Refuse?

A new offer is on the table from State Farm to auto glass providers in its National Glass Program. Effective Monday, July 5, State Farm will be offering a labor rate of $42 per NAGS labor hour in Zones 1, … Continue reading

Posted in glassBYTEs Original Story | Tagged , | 5 Comments

One Shop Owner’s Action: Smart Business—or Just Plain Evil?

A woman came into Auto Glass Experts on Saturday, June 19, crying. She said someone had thrown an object through the back window of her Nissan Sentra, smashing the backlite, and glass had gotten on her and her dog. “A … Continue reading

Posted in glassBYTEs Original Story | Tagged | 11 Comments