Author Archives: Rebecca Barnabi

Former Safelite President and CEO Tom Feeney Retires

On June 30, Tom Feeney will retire from Safelite after a 35-year career with the auto glass company. Feeny previously served as president and CEO for 14 years, and was credited for the company’s significant growth during that time. Feeney … Continue reading

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Who Knew? A New Shop Named Hoodoo

Hoodoos are geological formations in the southwest United States. “Hoodoos stand out not only geologically, and we want to be a company that stands out,” Sean Dodson says of opening Hoodoo Glass LLC of Farmington, N.M. on June 1. His … Continue reading

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Top of the Fleets: Private Transportation Carriers Rank in Magazine’s List of 500

Fleet Owner magazine has released its list of the 500 Top Private Fleets. Their vehicles and trucks are traveling American highways and susceptible to rock chips and the need for windshield and auto glass replacement. Top Five Trucks Waste Management … Continue reading

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Post Holiday: Is Your Shop Busy or Slow?

Not all businesses are created equal when it comes to post-holiday work. Some shops take weekends and holidays off, while others opt to stay open. Some played catch-up the week after Memorial Day, and some enjoyed a slower pace. glassBYTEs.com … Continue reading

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Safelite® Group Acquires Frontier Glass

Safelite Group, owner of Safelite AutoGlass, acquired the assets of Frontier Glass in Buffalo, N.Y. The deal was completed on May 27. “We’re pleased to welcome Frontier Glass associates to the Safelite family,” says Safelite Group president and CEO Renee … Continue reading

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NSG Group Increases Stake with SYP Automotive in China

NSG Group plans to increase its stake with auto glass in China. NSG says it will incorporate SYP Kangqiao Autoglass Co., Ltd., an auto glass manufacturer, into its auto glass business. “This integration into SYP Automotive will strengthen our ability … Continue reading

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NASCAR’s Next Gen Car was Too Hot, So Racing Turned to 3D Printers for the Solution

Once NASCAR found its solution in the added front windshield air duct and underside NACA duct, it needed a partner that could help it mass produce the necessary parts in a way that was efficient and cost effective. Click here … Continue reading

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Before the Heat is On: Keep Your Cool

Today is National Heat Awareness Day. If not already, auto glass technicians will soon repair and replace glass in the summer heat. It is 100% possible to avoid heat illness and stroke if you know what to look out for … Continue reading

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Auto Windscreens’ Repair and Replacement Specialists Webchat Celebrates Milestone

Auto Windscreens, an auto glass repair and replacement company in the United Kingdom, celebrated 169,000 webchats at a 5th birthday party with the launch of its artificial intelligence chat bot, “Brian.” The webchat service for automotive glazing repair and replacement … Continue reading

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Fastest Growing Retailers: New Business, Promising Future

The secrets to success are different for each business. But, one thing is certain for these auto glass retailers: revenues continue to grow lightning fast as they put the COVID-19 pandemic in their rearview mirrors. AGRR takes an in-depth look … Continue reading

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Slough Supercenter is New Direction for National Windscreens in the UK

National Windscreens celebrated the opening of its new supercenter in Slough last week. The center is the first of its kind for the company in the United Kingdom with a focus on Advanced Driver Assistance Systems (ADAS), according to a … Continue reading

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Auto Glass Week™ Hotel Soliciting Alert

In today’s digital world, it can be difficult to know which websites to trust. GlassBYTEs.com and AGRR™ magazine encourages you to only use Auto Glass Week’s official site when booking a hotel room for this year’s event. Event management cannot … Continue reading

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AAA Research Shows the Pros and Cons of ADAS

Drivers may just want to hum an old rock song as a AAA study of car drivers with ADAS says they still need to “keep their eyes on the road and their hands upon the wheel.” The study focuses on … Continue reading

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NOVUS Glass Celebrates Kelowna Location

Kelowna in western Canada is the latest location for NOVUS Glass, and joins Fix Network’s global portfolio of locally owned and operated aftermarket franchise centers. Kelowna’s operations manager Scott Maciag has worked in glass repair and replacement for 12 years, … Continue reading

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D’Ieteren Group Resumes Buy Back of Shares, Sets Future Plans

D’Ieteren Group, which owns 50.01% of Belron, the owner of Safelite AutoGlass and Safelite Solutions in the United States, continued its plan this week to buy back shares for nine to 12 months. The Group’s board of directors decided in … Continue reading

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Uniban Opens UniglassPlus/Ziebart Calgary in Alberta

UniglassPlus/Ziebart Calgary, part of the Uniban family, is open in Alberta providing automotive glass repair and replacement services. Glen Van Camp and his son Cayden Van Camp own the new location. Glen has 15 years of auto glass experience, Cayden … Continue reading

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Fast Growing Retailers: Revenue on the Rise

The secrets to success are different for each business. But, one thing is certain for five auto glass retailers: revenues continue to grow lightning fast as they put the COVID-19 pandemic in their rearview mirrors. AGRR takes an in-depth look … Continue reading

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Caliber Celebrates 25 Years By Gifting 46 Vehicles

The Caliber family, including Caliber Collision, Caliber Auto Care and Caliber Auto Glass, celebrates 25 years in the industry by giving back to the communities it serves. In 2022, Caliber will gift 46 vehicles to individuals in need of reliable … Continue reading

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AAA Research Proves Need for ADAS Education

The AAA Foundation for Traffic Safety’s most recent technical report reveals that the understanding of Advanced Driver Assistance Systems (ADAS) changes for drivers in the first six months of vehicle ownership. In ‘An Examination of How Longer-Term Exposure and User … Continue reading

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Belron UK Reduces Carbon Emissions by More Than 40%

In an ongoing commitment to responsible business practices, Belron UK Limited, parent company of Autoglass®, has reduced carbon emissions by 43% in the last four years. Released in Belron UK’s Responsible Business Insights Report, new figures show 13,219 tons of … Continue reading

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At the Top: Auto Glass Retailers in 2022

Today, glassBYTEs.com takes a look at top auto glass retailers this year compared to AGRR’s 2020 list. Who remains on top? Were there any major changes? In the number one spot this year and in 2022, Belron and Safelite remain … Continue reading

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Pioneer in Automotive Industry Dies

Sheila Loftus, 79, former executive director of the Washington Metropolitan Auto Body Association and publisher of Hammer & Dolly magazine, died last week after a stroke. Loftus also co-founded the Women’s Industry Network (WIN) to enable other women to enter … Continue reading

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Increasing Costs Continue to Impact Auto Glass Shops

Winter is over and summer is around the corner, but auto glass shops continue to struggle with the same challenges the new year presented in January. Costs of materials, availability of glass and the price of gasoline impact business. Patricia … Continue reading

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Labor Shortage and Supply Chain Affect Boyd Group Inc. First Quarter 2022

In addition to adding 11 new locations in the first quarter of 2022, Boyd Group Services Inc. reported sales increased 32% compared to the first quarter of 2021. Boyd Group experienced $556.8 million in the first quarter of this year. … Continue reading

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Auto Windscreens Commits to Net-Zero Standard

Auto Windscreens joined the Business Ambition for 1.5°C campaign, the world’s largest and fastest growing group of companies aligning to help halve global emissions by 2030. According to a company statement, Auto Windscreens is committed to the Science Based Targets … Continue reading

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Consumer Protection Class Action Lawsuit Dropped Against Nissan

A consumer protection class action lawsuit accusing Nissan of knowingly selling vehicles with panoramic sunroofs that can spontaneously shatter was tossed out of court Monday, May 9, by a Washington federal judge. Filed May 25, 2016, Lohr v. Nissan North … Continue reading

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AGE Group Signs Global Agreement

Automotive Glass Europe’s first official member in Asia is Autoglass Middle East LLC in the United Arab Emirates. Autoglass Middle East was established in 2009 as the first automotive glass repair and replacement company in the UAE. “It is a … Continue reading

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Industry Reaction Mixed on Ford Certified Glass Network

After Ford’s announcement last week of its Certified Glass Network, technicians and auto glass shop owners are assessing the pros and cons of the program. Ford Certified Glass Network provides certification with certain requirements to auto glass technicians to install … Continue reading

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Embrace Technology: Small Businesses Share Appreciation of Calibration

In celebration of National Small Business Week, glassBYTEs.com spoke with small business owners about why they got into auto glass, why they stay and what they think of the industry’s future. Innovation and Calibration Intermountain Auto Glass opened in Boise, … Continue reading

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Report Further Proves Importance of Calibration, Pre- and Post-Scans

Humans do not have crystal balls to foresee the future, but more and more auto glass industry members see a future of more, not less, auto technology. “ADAS technology will over time lead to fewer auto accidents and vehicles needing … Continue reading

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Milton Member of Parliament and Fix Network Discuss Right to Repair Bill

Bill C-244 was a topic of discussion when a federal member of Canadian parliament visited Fix Network’s Regional Training Centre in Milton last week. Adam van Koeverden’s visit allowed an opportunity for him to speak with Fix Network president and … Continue reading

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Ford Launches “Certified Glass Network”

Ford is introducing its own “Ford Certified Glass Network” (FCGN) for auto glass businesses that work on Ford vehicles. The automaker’s website says the program will help prepare technicians “to meet the highest quality standards for every Ford and Lincoln … Continue reading

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Auto Glass Growth Included in Driven Brands Holdings Inc.’s First Quarter Results for 2022

The key word for Driven Brands Holdings Inc. (DBHI) in 2022 is growth. And auto glass services are part of that growth. In a conference call discussing quarterly results last Wednesday, president and CEO Jonathan Fitzpatrick said 2022’s growth will … Continue reading

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BMW Recall Affects 61,000 Vehicles Sold in U.S.

BMW issued a recall for 61,000 vehicles with sunroof software issues. The sunroof function control unit may be incorrectly programmed and allow the sunroof to close without the key fob’s presence in the vehicle. The vehicles under recall are equipped … Continue reading

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Driven Brands Acquires All Star Glass

Driven Brands Holdings Inc. has acquired All Star Glass, A chain of 30 auto glass shops located primarily in California, Arizona, Texas and Nevada. “We pride ourselves on offering simple, convenient solutions to the consumer and our glass services are … Continue reading

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Mercedes Recalls More Than 126,000 Vehicles for Software Glitch

The function of the rearview camera in 126,443 Mercedes Benz passenger vehicles requires a recall. According to the National Highway Traffic Safety Administration’s recall report, the rearview image may not display in the central display when the vehicle is in … Continue reading

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Labor Shortage: Industry Loses 14% of its Technicians in Two Years

The auto glass industry’s 700,000 technicians in 2020 were reduced to 600,000 in 2022, according to Robert C. Dauffenbach, senior associate dean for economic development at the University of Oklahoma. Dauffenbach says the 14% decline presents an opportunity for the … Continue reading

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AirPro Diagnostics Names New Vice President of Strategic Solutions

AirPro Diagnostics announces Fred Iantorno as vice president of strategic solutions. Iantorno will assist the company in technology integration opportunities and market awareness of the company’s calibration system, the AirPro Auggie. “We are excited to welcome Fred to the team … Continue reading

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Umbrellas Key Tool for NASCAR Cup Teams and for Windshields

Teams want the rear windshield to be as big as possible to try to take some air off the rear spoiler to gain speed, but the sun’s glare can make the windshield expand more than anticipated. Teams prep their cars … Continue reading

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Supply Chain and Materials Costs: Challenges Persist for Auto Glass Industry, Part 1

Call it what you will. Growing pains. Challenges. Opportunities for innovation. The auto glass industry is going through a difficult time of changes. “I think number one, that’s pretty obvious: the supply chain challenges,” says Ryan Mandell, director of performance … Continue reading

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All About that Glass: BMW Reveals 7 Series with Advanced Technology

BMW’s 2023 7 Series goes on sale in the fourth quarter of 2022, but here’s a peek at the glass technology available at a starting price of $94,295. Not only is BMW announcing the 7 Series’ availability in fully electric, … Continue reading

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Gas Up: Fuel Prices Cause Pain at the Pump

A global pandemic. A labor shortage. Supply chain challenges and exorbitant gas prices. The struggle is real in the auto glass industry. At the end of March, Autospecs Glass in Dallas and Houston found it reached its fleet credit limit … Continue reading

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Miles Driven: January Mileage Shows Decrease from December

Americans traveled 4.1% more on roads in January 2022 than in January 2021, according to the Federal Highway Administration’s (FHA) most recent numbers. January 2022 saw 9.5 billion more vehicle miles logged than January 2021. Travel for January 2022 was … Continue reading

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Omega EDI and Glass.com® Partner to Bring Glass Replacement Jobs to Customers

Omega EDI, a business management software company within the glass industry will partner with Glass.com®, a job acquisition provider for the glass industry. Omega EDI customers can utilize this partnership to easily obtain more jobs through Glass.com®, according to a … Continue reading

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Tom Feeney Expands Roles

Tom Feeney, former CEO of the Safelite Group and current executive chairperson of Belron North America, is assuming additional roles in the automotive insurance industry. Hi Marley, creators of a communication platform designed for the insurance industry, announced last week … Continue reading

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Auto Windscreens Secures Two-year Contract with Haven Insurance

Auto Windscreens, a leading provider of auto glass services in the United Kingdom, secured a two-year contract with Haven Insurance to provide auto glass repair, replacement and ADAS calibration services to the insurance company’s customers. Haven Insurance, an independent and … Continue reading

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Mygrant Demonstrates ADAS at Open House

Three weeks before the United States went into lockdown for the COVID-19 pandemic in March 2020, Mygrant Glass held an open house in Albuquerque, N.M. Last Saturday, the company opened its doors in Spokane once again. “We do these because … Continue reading

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CCC Intelligent Solutions Promotes Scott Janik to Senior Vice President of Insurance Services

CCC Intelligent Solutions, which provides automotive collision software solutions and studies for the auto glass industry, named Scott Janik senior vice president of Insurance Services Group. Janik joined the company in 2007 and has served as group vice president since … Continue reading

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NHTSA Recalls 2022 Ford Transits for Rearview Camera Default

Ford voluntarily issued a recall of 119 2022 Ford Transit vehicles because of a defect in the camera to display a rearview image when the vehicle is in reverse. According to the National Highway Traffic Safety Administration, a camera unable … Continue reading

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NOVUS Glass Welcomes New Franchise Location

NOVUS Glass, an automotive glass repair and replacement services provider, adds St. Albans, Vermont to its franchise locations. According to a company statement, St. Albans is “a fully equipped facility with cutting-edge windshield repair and replacement tools and technologies. The … Continue reading

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Auto Windscreens Celebrates SHE Award 2022

Auto Windscreens, which offers windscreen repair and replacement in the United Kingdom, brought home the Safer Logistics Award at the Safety and Health Excellence Awards 2022. The awards recognize innovation and achievements in health and safety, according to a company … Continue reading

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AGSC Offers AGRSS Standard Draft for Review and Comment

The Auto Glass Safety Council (AGSC) is releasing a review draft of its updated Automotive Glass Replacement Safety Standard ™ (AGRSS) before it goes to the American National Standards Institute Inc. (ANSI) for final approval. The standard addresses six areas … Continue reading

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When is a Car Dealership Not a Car Dealership? When It Buys Auto Glass Companies

Bill Knight Automotive is a car dealership with Ford dealerships in Tulsa and Stillwater, Okla., Lincoln and Volvo dealerships in Tulsa, and collision repair centers in Tulsa, Stillwater, Broken Arrow, and Owasso, Okla. The company employs more than 320 people … Continue reading

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Ford Voluntarily Recalls Nearly 40,000 Transit Vans for Windshield Detachment

April brings another recall for vehicle owners. This time Ford voluntarily recalls certain 2016 and 2020 Transit Connect vans for a safety concern with the windshields. The windshields of nearly 40,000 Transit vans could detach during a crash and increase … Continue reading

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Uniban Canada Hosts New Store Training

Uniban Canada hosted a new store orientation training at its technical training center in Hamilton, Ontario. Uniban, part of the Driven Brands family, provides auto glass repair, replacement and Advanced Driver Assistance Systems (ADAS) calibration services. According to a company … Continue reading

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Company with 68 Years of History Closes its Doors in Illinois

Herb’s Glass & Mirror in Elgin, Ill., began as an auto glass shop 68 years ago. Known for the place to go to have windows in classic cars replaced, the business later also replaced windows in historic homes. A message … Continue reading

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Where the Carmakers Stand on Pre- and Post-Scans

What do the carmakers say about pre- and post-calibration scans? While many do not address glass replacement directly, they do have positions on the necessity of performing scans when calibration or recalibration has been performed. Here’s what the manufacturers say, … Continue reading

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Carlex Glass Bestows Team Members with President’s Award

Carlex Glass recognized its Aftermarket Replacement Glass (ARG) Team members in March with the company’s President’s Award. “Their exemplary performance over the last 12 months is being recognized,” according to a company statement. The award goes to the company’s division … Continue reading

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Miles Driven: December Mileage Shows Decrease from Previous Month in 2021

Americans traveled 11.2% more on roads in December 2021 than in December 2020, according to the Federal Highway Administration’s (FHA) most recent numbers. December 2021 saw 26.9 billion more vehicle miles logged than December 2020. Travel for December 2021 was … Continue reading

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DuPont Clarifies Supply Chain Challenges

Auto glass adhesive suppliers are not immune to supply chain challenges. “Due to challenging domestic and global market conditions in 2021, supplies of raw materials have been constrained over the past several months causing unprecedented supply chain disruptions that impacted … Continue reading

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Go! Glass Ottawa Earns Best Glass Repair Award

Go! Glass, an automotive glass repair and replacement company part of the Driven Brands family, celebrates winning Ottawa’s best glass repair with FACES Magazine 2022 Ottawa Awards for Go! Glass Ottawa. “Like every other industry, we’ve been affected by the … Continue reading

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AirPro Diagnostics Brings Extra Value to Auto Glass Week™

AirPro Diagnostics brings extra value to Auto Glass Week™ (AGW) 2022 attendees as the registration bag sponsor! AGW will be held in San Antonio, Texas on September 14-16, 2022 at the Henry B. González Convention Center. Can’t wait to see … Continue reading

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Not Telling a Customer about Calibration Could Cost You $2,500 in Arizona

If the Senate Bill 1410 recently passed in Arizona becomes law, auto glass shops that neglect to tell customers about calibration before they begin a glass replacement would be fined $2,500 —each time. The bill requires that customers be informed … Continue reading

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LAUNCH TECH USA Named Platinum Sponsor at Auto Glass Week

LAUNCH TECH USA returns to Auto Glass Week™ (AGW) as a platinum-level sponsor. AGW will be held in San Antonio, Texas on September 14-16, 2022 at the Henry B. González Convention Center. Can’t wait to see you there! To learn … Continue reading

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Boyd Group’s Year-End Report Shows Effects of Automotive Industry Challenges

In the Boyd Group Services Inc.’s fourth-quarter report and year-end report for 2021, president and chief executive officer Tim O’Day says in the first half of last year, the company showed “steady improvement” after the pandemic. The Boyd Group Inc. … Continue reading

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Equalizer® Opens New Location

Equalizer Industries Inc. has announced the opening of a new location– in Almelo Netherlands. It will offer support, sales and demonstrations of product line to European customers. The company “is thrilled to see it come to fruition in the Netherlands,” … Continue reading

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Glass Dawg Prepares to Open New Windshield Repair Shop

San Antonio-based Glass Dawg is ready to launch its new windshield repair shop branch in Boerne this summer. With top-of-the-line automotive glass services, technicians at Glass Dawg offer auto glass repair and replacement services at flexible rates. Glass Dawg technicians can … Continue reading

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Right to Repair Legislation Introduced

Legislation has been introduced in Washington, D.C. to protect the rights of consumers and small businesses to repair vehicles “to make the same tools, parts, and documentation available to owners and independent repair providers.” The legislation would cover a variety of … Continue reading

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Auto Windscreens Sponsors BTCC Driver Rick Parfitt Jr.

Rick Parfitt Jr.’s second season in the British Touring Car Championship will be sponsored by Auto Windscreens. The company’s logo will appear above the windscreen and wing mirrors of Parfitt’s Infiniti Q50 under Upton Steel with Team HARD Racing, a … Continue reading

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Kia Motors America Issues Voluntary Recall for Windshields

Kia Motors America has notified the National Highway Traffic Safety Administration (NHTSA) that it is recalling 30,362 vehicles for inadequate bonding of windshields. Kia notified the NHTSA that the windshields of affected 2014-2016 Kia Cadenza vehicles can detach from the … Continue reading

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Boyd Group Services Announces Cash Dividend for First Quarter of 2022

Boyd Group Services announced a cash dividend of $0.144 per common share for the first quarter of 2022. The dividend is payable on April 27, 2022 to common shareholders at the close of business March 31, 2022. The Boyd Group … Continue reading

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Back to Business: Maine Auto Glass Shop Owner Recovers After COVID-19

Norman and Betty Jo Cash are thankful for the support of their auto glass and Windham, Maine communities. “I had a serious bout with COVID, but I’m doing remarkably well, considering,” says Norman, 53. He and his wife, Betty Jo, … Continue reading

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Belron and AGC Comment on Russian Invasion of Ukraine

The war between Russia and Ukraine has put lives — and businesses — on hold. Belron, which owns and operates Safelite AutoGlass and Safelite Solutions in the U.S., operates glass services under Carglass® in one location in Ukraine. In November … Continue reading

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New NOVUS Glass Shop Opens in British Columbia

NOVUS Glass North Shore has opened for business in North Shore, British Columbia. It will service North and West Vancouver and the North Shore areas of British Columbia. The new franchise is owned by Armin Ojani and Neil Steenkamp. “We pride … Continue reading

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PGW Auto Glass Sold to One Firm Equity Partners

PGW Glass is being sold by its owner, LKQ Corporation, to One Firm Equity Partners (OEP). PGW Auto Glass distributes aftermarket glass in 113 facilities in the U.S. and Canada, and is headquartered in Cranberry Township, Pa. Closure of the … Continue reading

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Autoglass® Commits to Sustainability

One of the United Kingdom’s largest retailers, Autoglass®, is implementing sustainability initiatives in 2022 to reduce the company’s carbon footprint. The COP26 climate summit in 2021 encouraged fleet-owning businesses to commit to a fully zero-emission fleet by 2030, a company … Continue reading

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Can I Charge for Mileage? Tesla Replacement Requires Long Commute

On February 20, John Bonner began a journey in his 2021 Tesla Model 3 from Billings, Mont., to Salt Lake City. He had an important appointment the next day. The trip was not a sightseeing tour, but with a mission: … Continue reading

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UniGlassPlus Franchisees Awarded by International Franchise Association

Claire Lamarche and Jean-Francois Joyal, owners of UniGlassPlus/Ziebart Carleton Place in Carleton Place, ON, are Franchisees of the Year. The two were honored at the International Franchise Association (IFA) 62nd Annual Convention in San Diego, Calif., “for being an outstanding … Continue reading

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Missouri Collision Shop Sues for $10 Million in ‘Steering’ Lawsuit

In Collision Company v. State Farm, Brad Buck seeks $10 million from the auto insurance company for allegedly aggressively steering business away from his Kirksville, Miss., collision repair shop. The lawsuit also names the Missouri director of insurance and three … Continue reading

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National Windscreens Prepares to Launch First Super Centre in Slough, UK

National Windscreens’ first super centre is scheduled to open in Slough, United Kingdom in April. It will showcase a series of new initiatives on continual improvement of customer experience and adapting to rapid changes in the automotive market, a company … Continue reading

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Projected New Vehicle Sales Continue to Decrease from 2021

J.D. Power and LMC Automotive have forecasted a decline in new-vehicle retail sales for February 2022, compared to February 2021. Retail sales for last month are expected to reach 922,100 units, a decrease of 5.7% from February of last year, … Continue reading

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Arizona Senate Passes Auto Glass Bill with $2,500 Penalty Per Violation

The Arizona Senate unanimously passed SB 1410 as introduced by State Commerce Committee Chair J.D. Mesnard. SB 1410 specifies requirements for an auto glass repair or replacement facility that conducts glass repair, replacement or recalibration on a vehicle that is … Continue reading

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The Cost of Calibration, Part 5: South Gulf

GlassBYTEs.com’s series discussing the cost of calibration in different U.S. regions concludes this week with the South Gulf area, which includes Texas, Mississippi, Oklahoma, Louisiana, Alabama, Tennessee, Kentucky and Arkansas. Thirty year-old Venable Glass Services operates locations in Brandon and … Continue reading

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In Time of War: Auto Glass Industry Not Immune to What’s Happening in Ukraine

Is there still an auto glass industry in Ukraine? The conflict between Ukraine and Russia has affected not only the auto glass industry there but also in the United States. Abtockᴫo Pem lives and owns an auto glass shop in … Continue reading

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The Cost of Calibration, Part 4: North Central

GlassBYTEs.com’s series discussing the cost of calibration in different U.S. regions continues this week with the North Central area. John and Beth Earl own Earl’s Auto Glass in Cozad, Neb. “I would agree with that,” Beth Earl says of the … Continue reading

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GEICO, Health Care Providers Settle Suit for Underpayments

The auto glass industry isn’t the only one suffering from payment challenges. GEICO General Insurance Co. and a class of health care providers requested a Florida federal court to sign off on a deal March 1 to permit health care … Continue reading

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More Federal Action Demanded with Increase in Road Deaths

The National Highway Traffic Safety Administration (NHTSA) reports that 38,824 people were killed in 2020 on U.S. roadways. Pam Shadel Fischer, senior director of external engagement for Governors Highway Safety Association (GHSA), says in a statement that this is the … Continue reading

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On the Up and Up: Auto Glass Shops Struggle with Rising Costs

As the costs of auto glass materials rise steadily each month, how are auto glass shops making up for the difference in their reduced profit levels? The Bureau of Labor Statistics’ latest Producer Price Index data for January 2022 revealed … Continue reading

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Safelite Solutions Assumes Management of Plymouth Rock and Pilgrim

Effective March 1, Safelite Solutions will manage the glass programs of Plymouth Rock and Pilgrim, formerly managed by LYNX. In an email to LYNX service participants, LYNX states that the company will retain connectivity during the transition to maintain coverage … Continue reading

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A New Resin is Coming to Town

The question of whether or not windshield breaks can be repaired in the camera sweep area of vehicles with Advanced Driver Assistance Systems (ADAS) may soon be answered with a “yes.” NOVUS Glass Inc. is awaiting a patent of a … Continue reading

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End of 3G Network to Affect Vehicle Features

Millions of 3G connected devices in the United States are experiencing disruption of service after AT&T shut down its 3G network on Feb. 22. Verizon and T-Mobile will reportedly follow suit in the third quarter of 2022 by also shutting … Continue reading

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Expert Says Auto Glass Industry Ripe for More Cyberattacks

Cyber threats have been a concern for some time now, and the auto glass industry is not immune to them, with Mygrant Glass being the most recent company to suspect a hacking incident in January. Mygrant was in touch with … Continue reading

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The Cost of Calibration, Part 3: South Atlantic

In part 3 of our look at the cost of calibration in the U.S., we go to the South Atlantic. In the automotive industry since 2004, Kris Griffin founded Calibrators of the Carolinas in 2019 in the Charlotte metro area … Continue reading

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AGRR Material Prices Experience Increases in January

Prices for materials used in the auto glass industry showed increases in January 2022, according to recently released Producer Price Index (PPI) data from the Bureau of Labor Statistics (BLS). The monthly PPI, which includes auto glass*, increased by 1.0% … Continue reading

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Auto Windscreens Appointed Preferred Supplier for Brightside

United Kingdom insurance broker Brightside has appointed Auto Windscreens a preferred provider for auto glass repair, replacement and ADAS calibration. Auto Windscreens maintains auto service centres across the United Kingdom, as well as mobile units. “We’re proud to be working … Continue reading

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For Shuck’s Sake: Windshield Break is a Corny Story

A John Deere tractor came to Wright Implement in Glasgow, Ky., after the tornado that struck Madisonville in December. Replacing the windshield in the tractor was like any other glass job for the company, but it’s what was lodged in … Continue reading

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Driven Brands Holdings Inc. Announces Fourth Quarter Results

Driven Brands Holdings Inc. stock experienced a more than 3% jump on February 16 after the company announced results from the fourth quarter of 2021, which included $391.9 million in revenue, a 36% increase from 2020, and a one-time expense … Continue reading

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Volvo Issues New Position Statement on Windshield Replacement

Volvo Car USA LLC has issued a statement that all windshield replacements on Volvo vehicles must be performed “according to Volvo standards at an authorized facility, using only Volvo Genuine Windshields and adhesives.” “The Volvo windshield is an integral part … Continue reading

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D’Ieteren Group Proposes Acquisition of Parts Holding Europe

D’Ieteren Group, in exclusive negotiations, has issued a binding offer with Bain Capital Private Equity to acquire 100% of Parts Holding Europe (PHE). D’Ieteren Group is one of the owners of Belron, owner of Safelite AutoGlass and Safelite Solutions. PHE … Continue reading

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Romance and the Glass: Marriages Strengthened When Couples Work Together

Happy Valentine’s Day! Today, we celebrate friendship, business partners and marriage by sharing stories of couples who work together in the auto glass industry. Wayne “Bubba” and Leanne Speir of Speir Auto Glass in Crystal Springs, Miss. Wayne “Bubba” and … Continue reading

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The Cost of Calibration, Part 2: the West

In part 2 of our five-part series on the cost of calibration across the U.S., we look at the perspective of shops out west. Rick Valentine owns Intermountain Auto Glass in Boise, Idaho, where set pricing is in place for … Continue reading

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CCC Intelligent Solutions Acquires Insurtech Safekeep

The acquisition of Safekeep, a platform digitizing subrogation across P&C insurance lines of business, by CC Intelligent Solutions will help CCC to advance its vision for straight-through processing across the claims lifecycle. In a company statement, CCC states that Safekeep … Continue reading

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Tesla Recalls Nearly 27,000 Vehicles for Faulty Windshield Defrosting

Tesla is recalling some 2021-2022 Model 3, Model S, Model X and 2020-2022 Model Y vehicles after tests determined that the cabin heating system can fail if temperatures are below 14 degrees Fahrenheit. This can cause the windshields in these … Continue reading

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No Buyer’s Remorse Here: Research Reveals the Best States to Own a Car

A study by Dolman Law analyzed multiple factors regarding car ownership and determined that Montana is where car ownership is at. Alaska is the second best state to own a car, followed by Oregon. Factors considered in the study were … Continue reading

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The Cost of Calibration, Part 1: the Northeast U.S.

As technology advances in automobiles, the necessity for calibrating Advanced Driver Assistance Systems (ADAS) after repair or replacement of a windshield is growing. But, who should pay for calibration? In a five-part series, glassBYTEs.com explores the cost in different regions … Continue reading

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Ted McClintic Joins AirPro Diagnostics

AirPro Diagnostics announced the addition of Ted McClintic as director of field support. McClintic began his career in Indianapolis in 1998 at Church Brothers Auto Body, and went on to hold executive positions with MSOs in operations, OEM certification and … Continue reading

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NOVUS Remains on Franchise 500 list for 2021

NOVUS Glass has made the Franchise 500 list for 2021. At number 101, up from number 140 in 2020, the company has 2,013 franchises worldwide. Founded in 1972, NOVUS was founded after Dr. Frank Werner replaced three windshields with small … Continue reading

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Miles Driven: November Numbers Show Americans Continue Mileage Increase Over 2020

Americans traveled 12.3% more on roads in November 2021 than in November 2020, according to the Federal Highway Administration’s (FHA) most recent numbers. November 2021 saw 29.2 billion more vehicle miles logged than November 2020. Travel for November 2021 was … Continue reading

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Chrysler Recalls More Than 170,000 Ram Pickups for Windshield Wiper Defect

The National Highway Traffic Safety Administration estimates that all 2019-2020 Ram 2500, 3500, 3500 Cab Chassis, 4500 and 5500 are affected by a defect in the windshield wipers. As of Jan. 12, Chrysler (FCA US, LLC) is not aware of … Continue reading

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Auto Glass Repair Company Donates More Than $40,000 to Fight Hunger in Schools

From September 1 to October 31, 2021, UniglassPlus and VitroPlus locations, part of the Uniban glass family, donated $3 for every rust protection treatment to offer nutritious breakfast to children. This massive initiative, combined with others throughout the year, helped … Continue reading

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Shaun Atton Appointed Business Support Director at Auto Windscreens

Shaun Atton is the newest member of the Auto Windscreens’ senior management team having been appointed business support director. Atton’s career at Auto Windscreens began in 2003 as a trainee base technician, according to a company statement. He has held … Continue reading

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AGRR Bill Deferred to 2023 in Virginia Legislature

The Virginia House Highway Safety and Policy Subcommittee held a hearing on January 26 to consider 12 bills, one of which is related to auto glass safety and supported by the Auto Glass Safety Council (AGSC). The subcommittee held the … Continue reading

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Kia Motors America Recalls 2020 Kia Cadenza for Rear Power Window Malfunction

Kia Motors America has issued a recall for 2020 Kia Cadenza vehicles manufactured from April 1, 2020 to Oct. 15, 2020. The National Highway Traffic Safety Administration recall notice states that 451 vehicles are affected by this recall for malfunction … Continue reading

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Pittsburgh Bridge Collapse Proves Need for Rebuilding of Crumbling Infrastructure

The Forbes Avenue Bridge collapse Friday morning in Pittsburgh is another example of how much the recently signed Infrastructure Investment and Jobs Act 2021 will be used in the United States. Highways and bridges are falling apart across the nation … Continue reading

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Mygrant Targeted in Cybersecurity Breach

The official word from Mygrant Glass about its website troubles this week is that the company’s inventory and ordering systems were hacked. The good news is the company expects to be ready for web orders on Monday, January 31. At … Continue reading

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Cyber Pain: Mygrant Glass Website Down

As if the supply shortages in the auto glass industry weren’t challenging enough, in the last week officials at some auto glass shops that do business with Mygrant Glass have noticed the glass company’s online absence. “We’re going through some … Continue reading

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Everything’s Gone: Recovery After Burglary

The morning after Christmas, Fresno Glass LLC of Fresno, Calif., had three visitors—and none of them were Santa Claus. The glass shop, which provides auto, commercial and residential glass services, was broken into and $50,000 to $100,000 worth of tools … Continue reading

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Creative Extruded Products LLC and BTA Enterprises LLC Close Businesses

Creative Extruded Products LLC and BTA Enterprises LLC closed doors on their businesses based in Tipp City and Trotwood, Ohio, in late December. Employees were notified of closure in late October. On January 10, assets were “voluntarily surrendered and assigned” … Continue reading

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Auto Glass Safety Bills Introduced in Virginia and Massachusetts

Auto glass safety bills have been introduced in the legislatures in Virginia and Massachusetts. Both bills refer to the present Auto Glass Replacement Safety Standard (AGRSS) as a basis for proposed new state regulations, much like legislation enacted in 2021 … Continue reading

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Friendly Business: NuVision Purchases Auto Glass America

NuVision Auto Glass has acquired Auto Glass America, which consists of two mobile glass territories in Phoenix and Orlando. NuVision CEO Jim Kieffer says NuVision purchased the auto glass company, including name and assets. Auto Glass America was recently involved … Continue reading

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AGSC Committees, Board Meet, ADAS at Forefront

The board of directors of the Auto Glass Safety Council, along with its committees, met last week for its winter meetings. Among the committees meeting were the Auto Glass Replacement Safety Standard (AGRSS) and Repair of Laminated Auto Glass 2 … Continue reading

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What are the Best—and Worst—States to Drive in?

A study by Dolman Law ranks the 50 states from best to worst in which to drive. The biggest loser? Louisiana. Insurance costs are high in Louisiana, which leads to a large number of uninsured drivers (22%) on the road. … Continue reading

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Hyundai Recalls Certain Sante Fe, Sonata and Elantra Models for Improperly Bonded Windshields

The National Highway Traffic Safety Administration issued a recall in late December for certain 2020-2021 Hyundai Sante Fe, 2021 Sonata and Elantra vehicles for improperly bonded windshields. During manufacturing, the windshields may not have been bonded properly because of faulty … Continue reading

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Autoglass and Bosch Partner on ADAS Recalibration Services in UK

Autoglass, a provider of auto glass repair, replacement and recalibration in the United Kingdom, announced a partnership with Bosch, a global technology provider, which will further the auto glass company’s ADAS recalibration services. Bosch Connected Recalibration tools will be standard … Continue reading

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AGRR Material Prices Experience Ups and Downs in December

Prices for materials used in the auto glass industry showed increases and decreases in December 2021, according to recently released Producer Price Index (PPI) data from the Bureau of Labor Statistics (BLS). The monthly PPI, which includes auto glass*, increased … Continue reading

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Auto Glass Repair Co. Raises More Than $18,000 for Breast Cancer Foundation

Docteur du Pare-Brise, an automotive glass repair and replacement company in Quebec, is doing its part in the fight against cancer. The company raised $18,870 for the Quebec Breast Cancer Foundation (QBCF) to support its My Active HealthTM program. The … Continue reading

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NAIC: Auto Insurers Earned Big Bucks in 2020 During Worst Economic Year of Pandemic

Private passenger auto insurers earned $250.6 billion in 2020 a report by the National Association of Insurance Commissioners (NAIC) determines. The NAIC Report on Profitability by Line by State notes that findings are not determinations of “whether current rates are … Continue reading

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Ford Develops Job Aids for ADAS with Glass and Without

Ford has developed three new job aids, two of which are for Advanced Driver Assistance Systems. The job aids are intended to assist in ADAS repairs of Ford and Lincoln models. On Target states that information about the new job … Continue reading

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The Road to Recovery: Infrastructure Act to Rebuild U.S. Roadways

America’s roads are about to get an upgrade. The Infrastructure Investment and Jobs Act 2021 that became law late last year will create a road construction activity in all 50 states. AGRR reported in its May/June issue of 2021 that … Continue reading

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Miles Driven: October Numbers Show Americans Continue Mileage Increase Over 2020

Americans traveled 7.1% more on roads in October 2021 than in October 2020, according to the Federal Highway Administration’s (FHA) most recent numbers. October 2021 saw 18.4 billion more vehicle miles logged than October 2020. Travel for October 2021 was … Continue reading

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UniglassPlus Carbonear Opens in Newfoundland and Labrador

Uniban celebrates the opening of UniglassPlus Carbonear at 64 Columbus Drive, Carbonear Newfoundland and Labrador, A1Y 1A6. Jordan Garland, owner of UniglassPlus Carbonear, started in the automotive industry with detailing and window tinting. He decided to open this facility after … Continue reading

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AmeriPro Auto Glass™’s Bill Kolb dies

A man known in the auto glass industry as always willing to help anyone has died. William “Bill” V. Kolb Jr. of Gainesville, Fla., was 57 years old and co-owned AmeriPro Auto Glass™. Kolb, born in Bay Shore, Long Island, … Continue reading

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Boyd Group Announces Completion of CEO Succession Plan

Boyd Group Services Inc. announced the completion of its CEO Succession Plan, which was first announced in August 2019. Effective January 2, 2020, Brock Bulbuck became executive chair, and Tim O’Day succeeded Bulbuck as president and CEO. Bulbuck remained as … Continue reading

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Driven Brands Acquires Auto Glass Now for $170 Million

Driven Brands Holdings Inc., headquartered in Charlotte, N.C., acquired Auto Glass Now’s more than 75 company-operated locations in the U.S. on Dec. 30. Auto Glass Now joins Driven Brands with more than 20 years of auto glass repair, replacement and … Continue reading

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Belron: New Shareholders, CD&R Changes Name in Partnership

Belron, which operates Safelite® AutoGlass and Autoglass®, welcomed new shareholders on December 17. As previously reported, Hellman & Friedman, BlackRock Private Equity Partners and GIC joined the company’s list of shareholders with the completion of the acquisition of a combined … Continue reading

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Auto Glass Industry Loses Longtime Owner/Operator Houle, 84

Richard Donald Houle, 84, of Belmont, N.H. died Dec. 25, 2021, following a brief illness. Houle owned and operated several glass and mirror businesses, starting with Dick’s Auto Glass and then Central Glass. With his brothers, George and Hubert, Houle … Continue reading

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Legal Battles, Safelite Top Stories for Auto Glass Industry

Another day, another month, another year, another story. Well, that’s not how we measure the year here at glassBYTEs.com. Our job is to share news about the auto glass industry and its people. Our top five stories in 2021 (drum … Continue reading

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Auto Windscreens Sets Goal to Grow in New Year

After opening seven service centres in 2021, Auto Windscreens, which provides windscreen repair and replacement services in the United Kingdom, is ready to further expand in 2022. The company just celebrated 50 years in business, and added services in Horsham, … Continue reading

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Not in Kansas Anymore: Auto Glass Technician Shares Tornado Experience

Koty Crook lives and works in Hopkins County, ground zero for the tornado that swept through Kentucky on December 10. “It was a normal day,” Crook, 27, says of that Friday, which was also payday. Crook is a technician for … Continue reading

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AGRR Material Prices Continue to Increase in November

Prices for materials used in the auto glass industry showed increases in November 2021, according to recently released Producer Price Index (PPI) data from the Bureau of Labor Statistics (BLS). The monthly PPI, which includes auto glass*, increased slightly by … Continue reading

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Boyd Group Services Inc. Announces Fourth Quarter 2021 Cash Dividend

Boyd Group Services Inc. announced Friday a cash dividend of $0.144 per common share for the fourth quarter of 2021. According to a company statement, the dividend is payable on Jan. 27, 2022 to common shareholders of record on Dec. … Continue reading

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Southern Expansion: Tire Discounters Growth Continues with Virginia and Georgia Stores

Tire Discounters’ goal is to open 60 locations in 2022 through acquisitions and bring the company’s total number of U.S. stores to more than 200. “Glass is a strategic focus area for Tire Discounters as we expand,” Tire Discounters managing … Continue reading

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Weather-related Claims Peak Early After Storms Arwen and Barra

Auto Windscreens reports an early peak this year in weather-related claims in the United Kingdom following storms Arwen and Barra, which brought heavy rain and snow to the region. “We usually see the most weather-related claims between mid-January and March,” … Continue reading

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Overtime Pay Over Due: Paul’s Discount Glass Did Not Pay Proper Overtime Rate

A U.S. Department of Labor Wage and Hour Division investigation recovered more than $90,000 in back wages for 33 employees at two Mississippi glass companies. The department’s investigation determined that Paul’s Discount Glass Inc. failed to pay overtime as required … Continue reading

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Through the Glass: Competition Turns into Friendship

Aaron Bradford and James Chapman met at Auto Glass Week 2021 in June as competitors in the Auto Glass Technician Olympics. Chapman, from Zanesville, Ohio, won third place, while Bradford placed fourth. “He beat me by one point,” Bradford says. … Continue reading

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Cybersecurity: Is Your Business Protected?

If you wonder whether you should be worried about the cybersecurity of your auto glass shop’s information, the answer is yes. As chief operating officer of Don’s Mobile Glass in California, Dave Leach says he was concerned about cybersecurity and … Continue reading

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Lawsuit Alleging Kia Telluride Windshields ‘Defective’ Continues in California Court

In September 2020, glassBYTEs.com reported on the class action lawsuit filed by Yandery Sanchez against Kia Motors America Inc. The suit continues in court after a second complaint was filed against Kia in August 2021. Sanchez, who lives in Houston, … Continue reading

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California Court to Judge Honda Sunroof Class Action Case

A class action lawsuit against Honda alleges a manufacturing defect in sunroofs and moonroofs of the 2015 to 2020 Honda and Acura vehicles. Mary Tappana of Webb City, Mo., Darryl Roberts of Tacoma, Wash., and Dustin Fulcomer of Riverview, Fla., … Continue reading

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New Safelite President Assumes Role Today

Renee Cacchillo assumes the duties of president and CEO of Safelite today. She joined Safelite in 2011 after serving as vice president of operations services with Bob Evans Inc. Prior to Bob Evans; she spent eight years with Limited Brands … Continue reading

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Big Money: Toyota Tops Research of Highest Earning and Most Vehicles Sold in 2020

Uswitch research is available on the highest-earning car brands in the world, and Toyota, Volkswagen and Daimler top the list. Toyota made $275 billion in 2020, which breaks down to $31.34 million per hour and more than $523,889 per minute. … Continue reading

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VINs in NAGS: Mitchell Shares Its Side of the Glass

A week ago, glassBYTEs.com spoke to several auto glass technicians about the prevalence of vehicle identification numbers and parts numbers not matching up in National Auto Glass Specifications (NAGS), a database created and maintained by Mitchell. This week, we have … Continue reading

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Miles Driven: September Numbers Show Americans Continue Mileage Increase Over 2020

Americans traveled 7.9% more on roads in September 2021 than in September 2020, according to the Federal Highway Administration’s (FHA) most recent numbers. September 2021 saw 19.5 billion more vehicle miles logged than September 2020. Travel for September 2021 was … Continue reading

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Auto Glass Industry Loses Two More

Lee Essman Sasscer, 87, died Nov. 17, 2021, in White Plains, Maryland. Born in Washington, DC, Sasscer co-owned A-1 Auto Glass Co. in La Plata, Md. with his oldest son. He is survived by children, Robin Sasscer Maude of La … Continue reading

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Black Friday: To Open or Not to Open?

Black Friday means the first day of Christmas shopping for consumers. But do auto glass shops follow the trend of being open the day after Thanksgiving? “For 28 years, we have always been open,” says Rick Valentine, who owns Intermountain … Continue reading

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By the Numbers: VINs and Parts Do Not Always Match

In early 2020, AGRR magazine explored the disconnect between vehicle identification numbers (VIN) and the NAGS numbers they identify. These issues have persisted into 2021. “I think our software probably doesn’t have all the correct information that the dealers have,” … Continue reading

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AGRR Material Prices Rose in October

Prices for materials used in the auto glass industry showed increases in October 2021, according to recently released Producer Price Index (PPI) data from the Bureau of Labor Statistics (BLS). The monthly PPI, which includes auto glass*, increased slightly by … Continue reading

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Not a Small Job: Tackling Repairs in Large Windshields

When it comes to large windshields, replacement is more expensive, but repair is not impossible. Steven Maples, owner of Fix-A-Crack Windshield Repair & Replacement in McAllen, Texas, says that whether replacing is better than repairing depends on the situation. “Repairs … Continue reading

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Size Does Matter, Windshield Size That Is

When it comes to windshields, size does matter. A windshield that is 71 inches tall and 104 inches wide will require more than one technician to complete the replacement process safely. “I’ve been doing RV glass for the past 35 … Continue reading

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Boyd Group: Demand Grows Amid Labor Shortage and Supply Concerns

The Boyd Group, which encompasses Gerber Collision & Glass, Boyd Autobody & Glass and Glass America, announced third quarter 2021 results on Wednesday, which reveal good and bad news. Perhaps representative of companies across the U.S., the Boyd Group’s results … Continue reading

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Ford Recalls Bronco Models for Faulty Moonroofs

Ford issued a fifth recall this year on the Bronco Sport. This time the recall is for faulty sunroofs. Ford has had a heck of a time with the vehicle, starting with recalls in January on inadequate lube in the … Continue reading

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Veterans Carry Commitment to Service into Auto Glass Industry

Heroes are among us. They served in times of war and in times of peace. They kept the nation safe from enemies, foreign and domestic, and upheld the values of the oaths they swore to the U.S. They are our … Continue reading

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Two in Hospital After Explosion at Auto Glass Shop

“The Speedy Auto Glass blew up,” says Joe Hurdle. “And there were flames through the roof about 15-20 feet.” Hurdle owns the Midas shop next door to Speedy Glass in Barrie, Ontario, Canada. He and his staff saw black smoke … Continue reading

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Keep America Moving: Infrastructure Bill on Way to President’s Desk

Better late than never. Late on Friday, the U.S. House of Representatives approved a $1.2 trillion bill to rebuild the country’s aging infrastructure, including roads and bridges. After a 228-206 vote, the bill, with $550 billion specified for highways, roads, … Continue reading

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Miles Driven: Report Shows Americans Continue Mileage Increase Over 2020

Americans traveled 8.3% more on roads in August 2021 than in August 2020, according to the Federal Highway Administration’s (FHA) most recent numbers. August 2021 saw 21 billion more vehicle miles logged than August 2020. Travel for August 2021 was … Continue reading

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Sunroof Lawsuit Against Mercedes-Benz Dismissed

An Illinois judge has dismissed with prejudice a class action lawsuit against Mercedes-Benz for the unexpected shattering of sunroofs. On June 14, 2020, Bruce Pickens filed suit against Mercedes-Benz, Daimler AG, Saint-Gobain Sekurit and Napleton Autowerks of Indiana Inc. on … Continue reading

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Is Safelite No Longer Servicing Tesla Vehicles?

On the Tesla Motors Club community page, Tesla vehicle owners shared stories last week of challenges getting repairs done. A Tesla Model Y owner in Marietta, Ga., posted about a spider crack in the glass roof that Tesla would not … Continue reading

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Safety Recall Issued for Several Mercedes-Benz 2020 and 2021 Models

The National Highway Traffic Safety Administration has issued a safety recall for glass in some Mercedes-Benz models. The features in these models may create a safety risk for your customers and their passengers if they are not corrected. Safety recalls … Continue reading

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Thank You, COVID-19 Pandemic: Wacky Traffic Patterns Persist Amid Increasing Repair Costs

Distinctly different traffic patterns on U.S. roads and continued supply chain disruptions, as well as the rising costs of collision repairs are highlights of CCC Intelligent Solutions’ October 2021 the Continued and Forecasted Impact of the Pandemic on the P&C … Continue reading

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PPI: Automotive-Related Products Pricing Continues to Creep Up in September

Prices for materials used in the auto glass industry showed increases in September 2021, according to recently released Producer Price Index (PPI) data from the Bureau of Labor Statistics (BLS). The monthly PPI, which includes auto glass*, increased slightly by … Continue reading

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Will Robots Decide What to Repair? Or What to Replace?

Artificial intelligence (AI) is taking the phrase “there’s an app for that” to the next level. Sedgwick, a third-party administrator that works with insurance carriers, is partnering with CCC Intelligent Solutions to enable policyholders to process claims via their mobile … Continue reading

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IIHS Study Reveals ‘Good’ Headlights Reduce Accident Risk

A recent study by the Insurance Institute for Highway Safety [IIHS] shows that the condition of the headlights on a vehicle can affect safety. According to IIHS’s study, crashes at night are nearly 20% lower for vehicles with headlights that … Continue reading

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Allstate v. Auto Glass America Dismissed in Florida

The case of Allstate v. Auto Glass America was dismissed Friday in Florida. A settlement hearing with Judge Daniel C. Irick was held Sept. 28. Allstate v. Auto Glass America was a two-year battle in court that began with Allstate … Continue reading

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Windshields Are About to Change Significantly

Eastman announced Thursday the launch of the Saflex® Horizon LVID PVB, the next generation of head-up displays (HUD). According to the company’s announcement, Saflex will provide “a more immersive and safer driving experience” with a wedge HUD interlayer for automotive … Continue reading

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Belron Owner Sells and Buys Shares in Agreement with Liquidity Contract

D’Ieteren Group announced Wednesday the purchase and disposal of treasury shares between Oct. 13 and Oct. 19, 2021 on the regulated Euronext Brussels market. D’Ieteren Group owns Belron, which operates Safelite AutoGlass and Safelite Solutions. Within a liquidity contract, the … Continue reading

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Biden Nominates Steven Cliff to Steer NHTSA

The National Highway Traffic Safety Administration (NHTSA)’s deputy administrator since February is expected to be President Joe Biden’s pick to head the auto safety group. The nomination was confirmed Tuesday for Steven Cliff, who has played a vital role in … Continue reading

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Auto Glass Shortage Requires Creativity to Persevere

The hits keep right on coming for the U.S. economy thanks to the COVID-19 pandemic. Unemployment benefits were provided for those whose jobs the pandemic eliminated, but now restaurants cannot find enough staff to stay open for customers. Prices went … Continue reading

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Georgia Man Files Suit Against Progressive Insurance, Mitchell for Car Payouts

Keddrick Brown filed suit in Georgia federal court October 12 against an affiliate of Progressive Casualty Insurance and Mitchell Intelligence. In Brown v. Progressive Mountain Insurance Co. et al., Brown alleges in proposed class allegations that Progressive arbitrarily lowers vehicle … Continue reading

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Custom Glass Acquires Oklahoma-based Cameron Glass

In early October, Custom Glass Solutions, LLC of Worthington, Ohio, acquired Cameron Glass Inc. of Broken Arrow, Ok. Cameron Glass, also known as CamGlass, was founded in 1978 by Jim Cameron and his father, Ray Cameron. The company employs 125 … Continue reading

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Report Reveals Americans Continue to Drive Up Mileage on Roads

Americans traveled 11.5% more on roads in July 2021 than in July 2020, according to the Federal Highway Administration’s (FHA) most recent numbers. July 2021 saw 30 billion more vehicle miles logged than July 2020. Travel for July 2021 was … Continue reading

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The Gecko Will Pay Up: GEICO Settles in California Short Pay Case for $19.5 Million

GEICO reached a settlement deal of $19.5 million in a class-action lawsuit by California policyholders over sales tax and regulatory fees of insured vehicles and insured leased vehicles when total loss was declared. The legal battle began when Cindy Ventrice-Pearson … Continue reading

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David Newell, Formerly of ADCO, SIKA, Passes Away

David Anthony Newell, 70, of Bowie, Md., died Oct. 11, 2021. Newell was with First Transit Co. for eight years, most recently in the role of inventory control. He battled multiple myeloma, a cancer of the plasma cells, which humans … Continue reading

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Unsecured Loads Create Safety Hazards on Roads

Barbara Noble was driving to work on October 5 when a semi-truck passed her going the other direction in Whiteland, Idaho. Unfortunately, this would not be a typical day for Noble, because the semi-truck left a piece of its load … Continue reading

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Spending on Auto Parts and Autos Speeds Ahead of other Retail Sales

U.S. consumers spent more than $1.2 trillion on automobiles and automobile parts in 2020. According to the Special Equipment Market Association Market Research’s new Retail Trends Report, this spending makes for the largest retail segment in the country. Retail spending … Continue reading

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Lifelong Auto Glass Technician Brent Boggs Dies

Brent Boggs of Queen Creek, Ariz., a popular auto glass technician with Specialized Auto Glass in Chandler, Ariz., has passed away. Boggs was 61 years old. Specialized Auto Glass owner Clint Hudlin grew up with Boggs and their parents were … Continue reading

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Oh, My Aching Back! Look Who Else Deals with Short pays

The glass industry isn’t the only one to deal with insurance short pays. Chiropractors do, too. On September 22, a Florida federal judge certified a class of health care providers to pursue claims that GEICO has engaged in a practice … Continue reading

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WV Court Upholds Denial of Claim by Safelite Tech

An auto glass technician’s failure to notify his employer in a timely manner about a shoulder injury contributed to the West Virginia Supreme Court’s denial for benefits in his case against Safelite. According to court documents, Robert Wilson was an … Continue reading

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Ford Offers Helpful Tips with LKS

Throughout the past year, in its On Target newsletter, Ford has conducted a series on its SRS system, Blind Spot Information System and Lane Keep Assist, all of which include helpful information for auto glass technicians when it comes to … Continue reading

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An Afternoon Without Facebook

All Facebook users were in Facebook jail for six hours Monday while the social media site experienced an outage. Instagram and WhatsApp were also down for six hours from just before noon and into the evening. On Tuesday, Facebook reported … Continue reading

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S&P Report Forecasts Increasing Insurance Premiums, But Also Good News

A return to pre-COVID-19 pandemic travel on U.S. roads and the increasing costs of repairs and replacements is about to trickle down to automobile insurance companies. And then to insured drivers. The U.S. Auto Insurance Market Report, an annual report … Continue reading

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Allstate v. Auto Glass America to Settle Lawsuit

It’s all going away. More than two years of litigation ended Sept. 29 with the signature of a Florida judge in the case of Allstate v. Auto Glass America and its owner Charles Isaly. The case was dismissed with prejudice, … Continue reading

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Safelite Group Acquires Fremont’s Unique Payless Auto Glass

Safelite Group has acquired assets of Unique Payless Auto Glass of Fremont, Calif. The deal closed Friday, September 24, 2021. Unique Payless Auto has served the Bay Area since 2017 and, according to a statement from the company, “enjoys a … Continue reading

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Artificial Intelligence in Automotive Claims on Fast Track During Pandemic

The use of artificial intelligence (AI) in our daily lives was predicted in Hollywood movies decades ago and began to come true with Siri, Alexa and Smartphones. According to a white paper released recently by Mitchell International (the parent company … Continue reading

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PGW Auto Glass Installs Transfer Fee

PGW Auto Glass LLC has notified auto glass shops that the company is implementing a transfer fee for products shipped to a customer’s primary branch from another branch location. According to the email sent to customers, the fee is necessary … Continue reading

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Mustang Mach-E 2021 Recalled for Improperly Bonded Windshields

The National Highway Traffic Safety Administration issued a recall Sept. 14 for the inadequate front windshield bonding in the Ford Mustang Mach-E 2021. Ford specifically recalled the electric SUV in Canada because the glass roof can fall off and the … Continue reading

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Illinois Homeowners Win in State Farm Loss Value Case

A case concerning State Farm’s coverage of residential property may have implications for the auto glass industry in the future. The Supreme Court of Illinois supported a proposed class of homeowners in Jarret Sproull v. State Farm Fire and Casualty … Continue reading

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Safelite Acquires Glass.net

Safelite Group, which operates Safelite AutoGlass and Safelite Solutions, issued an email notification that it has acquired Glass.net and AutoGlassGuru.com as part of its purchase of Honex Interactive Industries. Glass.net, headquartered in Walla Walla, Wash., operates Mondays through Fridays providing … Continue reading

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METRYX Updated with Recalibration Services Information

LYNX sent an email to participants requesting they update recalibration services information in METRYX. Participants are asked to respond “yes or no” to whether they are certified to perform recalibrations and “yes or no” to whether or not they will … Continue reading

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Century Glass Celebrates Three Decades of Growth in South Carolina

A focus on customer service, a team of quality employees and dedicated customers are ingredients in the recipe for success in the auto glass industry. “Really, it’s having a great team and having a fantastic customer base,” says Randy Wright … Continue reading

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Federal Decision on “Right to Repair” Case Delayed in MA

A Massachusetts federal judge has delayed a ruling in Alliance for Automotive Innovation v. Healey to Nov. 2, 2021. U.S. Massachusetts District Court Judge Douglas Woodlock scheduled a ruling by Sept. 20 in the case of automakers suing over an … Continue reading

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PPI: Automotive-Related Products Pricing Continues Positive Trend in August

Prices for materials used in the auto glass industry showed a slight increase in August 2021, according to recently released Producer Price Index (PPI) data from the Bureau of Labor Statistics (BLS). The monthly PPI, which includes auto glass*, increased … Continue reading

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D’Ieteren Group Outlook is Continued Growth

D’Ieteren Group, which owns 50.01% of Belron, showed a strong recovery in the first half of 2021 compared to 2020. Belron operates Safelite AutoGlass and Safelite Solutions. According to a statement, all businesses owned by the Group contributed to its … Continue reading

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Class Action Lawsuit Against Allstate Dropped

A Texas law firm has dropped a proposed class-action lawsuit accusing Allstate of regularly calling unqualified expert witnesses. The Estes Law Firm, based in Richmond, Texas, filed the suit in January 2021 and represented nearly 10,000 Texas lawyers and law … Continue reading

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Before and After: Three Industry Groups Support Multi-brand Scanning Tools

The Equipment and Tool Institute (ETI), Automotive Aftermarket Suppliers Association (AASA) and the Auto Care Association (ACA) are unified in their position to support use of multi-brand scanning tools in aftermarket, not just original equipment manufacturer (OEM) scan tools. The … Continue reading

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David Zoldowski, Longtime Industry Owner, Passes Away at 78

David Zoldowski, who owned Auto One Glass and Accessories with his children, passed away Saturday while sleeping. He was 78. Zoldowski lived in Oceola Township, MI, and was a strong advocate for independent glass companies. He served in the leadership … Continue reading

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Mopar Launches Certification Program for Auto Glass Installers

Mopar has introduced what it calls a new certification program for installers who want to work on Mopar/FCA vehicles. Mopar says proper glass replacement and repair has never been more important and complex. “Today’s windshields contain ever-changing technologies, and are … Continue reading

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Belron Shares Repurchased and Disposed in Contract

D’Ieteren Group, which owns Belron, the parent company of Safelite AutoGlass and Safelite Solutions, announced the purchase and disposal of treasury shares between Sept. 3 and Sept. 7, 2021. D’Ieteren Group signed a liquidity contract on Sept. 3 with Kepler … Continue reading

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Ohio Court of Appeals Rules Against Safelite

Shonda Hicks, a licensed insurance surveyor with the Safelite Group, won her appeal in Ohio court Sept. 2 in a workers’ compensation case involving her falling in a parking lot. On the morning of Feb. 8, 2018, Hicks, who was … Continue reading

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Auto Glass Technician Takes Us Through Slider Replacement in Sierra/Silverados

glassBYTEs welcomes back Aaron Bradford of Driftwood Auto Glass LLC to show us how to replace sliders on the Sierra and Silverados. According to Bradford, the late model Sierra/Silverados have seen some changes that make replacement of the sliders a … Continue reading

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Allstate and AGA Ordered to Schedule Settlement Conference in Windshield Lawsuit

U.S. Magistrate Judge Daniel C. Irick issued an order in Orlando District Court Wednesday for the scheduling of a settlement conference in Allstate* vs. Auto Glass America and Charles Isaly. Just a couple weeks ago, both sides argued over inclusion … Continue reading

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New Orleans Without Electricity After Hurricane Ida

The hurricane season hit the auto glass industry in New Orleans on Sunday with the second most intense hurricane to make landfall in Louisiana. Reminiscent of Hurricane Katrina, which devastated the state in August 2005, auto glass shops and other … Continue reading

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Former Auto Glass Exec Arrested for Sexual Assault, Sheriff Declines to File Charges

“Which office do I go to [to] get my reputation back?” First uttered by former Labor Secretary Raymond J. Donovan upon the dropping of larceny charges against him in 1987, those words ring true to Mike Boyle of Bend, Oregon. … Continue reading

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Miles Driven Report Continues to Show Travel Increase

Americans traveled 14.5% more on roads in June 2021 than in June 2020, according to the Federal Highway Administration’s (FHA) most recent numbers. June 2021 saw 35.7 billion more vehicle miles logged than June 2020. Travel for June 2021 was … Continue reading

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Allstate vs. AGA: The Battle Over Expert Testimony

An Orlando judge has ordered that expert witnesses provided on both sides in the case of Allstate* vs. Auto Glass America and its owner Charles Isaly (AGA) will be permitted to testify in the case. The August 19 order follows … Continue reading

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A New Type of Glass Rail

Paris designer Thierry Gaugain has designed a train for the 21st Century traveler to see the world in luxury—and it’s the first all glass train ever made. “We tend to think about rail transportation only in terms of speed, moving … Continue reading

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Industry Mourns Untimely Deaths

This week started on a sad note for the AGRR industry. Just this morning brought the passing of long-time industry expert Frank Levesque. Levesque, 72, retired in June 2015 after more than five decades in the industry, most recently serving … Continue reading

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Cost of AG Goods Continued to Rise Year Over Year

Prices for materials used in the auto glass industry showed a very slight decrease in July 2021, according to recently released Producer Price Index (PPI) data from the U.S. Bureau of Labor Statistics (BLS). The monthly PPI, which includes auto … Continue reading

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Attorneys in Subaru Windshield Case Request $515,000 Fee

How much do the attorneys representing Subaru car owners suing the car-maker for allegedly defective glass want? More than a half million dollars. Attorneys with Glancy Prongay & Murray LLP and Greenstone Law PC, who represented a class of Subaru … Continue reading

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Woman Up: Glass Installer Overcomes Gender Bias

After five years as a mobile glass installer for a major auto glass retailer, Jaymie Percival says she was considered the company’s best installer in Texas. “They knew it, but they didn’t treat me that way,” Percival, 53, said. She … Continue reading

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Next Victim: Rohlfing Follows First Mystery Novel with Prequel

A young woman is the victim this time in the second book of the Detective Sasha Frank Mysteries. “Cold Consequences” was released in late July and follows the death of a young woman who sustained an injury playing soccer in … Continue reading

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Investors Consider Cash-Out of Belron Shares

A single-asset secondary transaction is on the table for consideration by Clayton Dubilier & Rice that could garner $4 billion for the Belron Group. Clayton Dubilier’s United Kingdom-based glass repair company, Belron, operates in 40 countries with 27,000 employees working … Continue reading

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Leaky Times: Readers Respond to Class Action Lawsuit Against Chrysler

A class action lawsuit between David Cox and Chrysler that settled in September 2020 garnered various responses from car owners who read glassBYTEs.com and continues to do so. According to a judge’s order, Fiat Chrysler Automobiles (FCA) agreed to pay … Continue reading

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Fuyao Revenues Rise Out of COVID-19 Pandemic

Fuyao Glass Industry Group Co. Ltd. shows a revenue increase in its first quarterly report of 2021 with an increase of 36.8 percent from the same period in 2020, according to a report dated April 16, 2021. This year’s operating … Continue reading

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Is It a Secret? Florida Court Decides Confidentiality Issues

After more than two years in litigation, the case of Allstate* v. Auto Glass America and its owner Charles Isaly continues in court. “Having waded through page upon page of ad hominem attacks and accusations of lies, “contumacious” and “perfidious” … Continue reading

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Say It Isn’t So, Flo: Lawsuit Alleges Progressive Underpays

Two New Yorkers filed suit against Progressive Corp. on July 22, alleging the car insurer is underpaying and arbitrarily undervaluing claims by New York policyholders for totaled vehicles by deceptively adjusting the claims process. Plaintiffs Dominick Volino of Duchess County … Continue reading

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No Myth About it: Calibration is Important

For Barry Lintner, owner and partner of Lloyd’s Glass & Correct Calibration Services in Pensacola, Fla., calibration has always been important “but none of us knew it,” he says. Lintner’s company, which he owns with his son, performs 100 calibrations … Continue reading

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To Calibrate or Not to Calibrate? There Is No Question

The importance of calibration was highlighted in a panel discussion in early June at Auto Glass Week 2021, and audience members heard it straight from the source in “Learning from Auto Glass Shops that Offer Calibration Services.” “So we’ve heard … Continue reading

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Part 2: To Retarget or Not to Retarget?

Marketing makes the business world turn round the sun every day. How else can you get information out about your business in an age when digital is king? Email services are available so that when customers simply click on your … Continue reading

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ADAS: Here to Stay, Not Driving Away

“One of the most important things we try to convey [about calibration training] is the best practice, knowing your environment, and really what the manufacturer needs or what that system needs to calibrate,” said Emily Jackson, marketing director of Mygrant … Continue reading

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Marketing Strategy Targets—and Retargets — Potential Customers

Visit Safelite’s website and you just might become a target, or rather a retarget, of the auto glass giant. Visitors to Safelite AutoGlass’ website may have noticed they may receive automatic emails for glass services within a few days of … Continue reading

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Safety First: Glass Recalls Announced in Several Vehicle Models

The National Highway Traffic Safety Administration alerted consumers Monday about safety recalls on windshields and windows in certain vehicle models which require repair as soon as possible. Inform your customers of the recall, and encourage them to call the NHTSA … Continue reading

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Art or Education: Display Teaches Customers About Corrosion

In March, Danielle Leigh Rollinson attended one week of Auto Glass Academy in Georgia, sponsored by Equalizer Industries. “One of the first vehicles that we worked on was a 2000 Cherokee,” Rollinson says. It belonged to a classmate, and, when … Continue reading

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What do the Numbers Mean? Label Date Creates Confusion

A label from Fuyao Glass Industry Group Co. confused at least one auto glass technician when he installed a windshield in early July and the glass was dated 9/04/2021. Or was it? A representative with Fuyao Glass America, the company … Continue reading

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Where is It? Delays Prompt Online Search for Answers from Tool Supplier

The COVID-19 pandemic continues to affect the operations of businesses across the country. Not only are businesses experiencing staffing issues, but also shipping and supplies are a concern. The auto glass industry is not excluded from supply and shipping issues … Continue reading

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Lucky 13? D’Ieteren Group Sells 13% to New Shareholders

D’Ieteren Group announced Sunday July 11 that Hellman & Friedman, BlackRock-Managed Funds and GIC are joining the company’s list of shareholders and will acquire up to a total of 13 percent of Belron. This ownership change will give Belron at … Continue reading

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Tough Enough: Gorilla Glass Available in More Jeep Models

Jeep is expanding the availability of Gorilla Glass in models from the JK Wrangler to the Wrangler and the Gladiator. Gorilla Glass, already used in smart phones, makes windshields more resistant to debris and breakage. The glass is ideal for … Continue reading

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Fight Over Documents in AGA vs. Allstate Case Spills Over into Allstate vs. AGA Case

It’s gotten even more complicated. If the defendants in the Allstate vs. Auto Glass America and Charles Isaly (AGA) have their way, a recent decision by a state district court in Broward, Florida will be a factor in their case … Continue reading

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The Big Easy is Working Hard on Rental Fleet Repairs

Enterprise Rent-A-Car’s Quarter One 2021 report tracking the average length of car rentals reveals that Louisiana saw the largest drivable increase and also the largest increase in non-drivable claims. Drivable claims refer to claims in which a vehicle is operable … Continue reading

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New Car Prices at Record High—If You Can Find One

J.D. Power forecasts the average cost of a new vehicle at $38,088 for the first half of 2021, a new record high and a 10.1 percent increase from 2020 (14.1 percent up from 2019). Sales of new vehicles for June … Continue reading

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Is State Farm’s New Offer One the Industry Can’t Refuse?

A new offer is on the table from State Farm to auto glass providers in its National Glass Program. Effective Monday, July 5, State Farm will be offering a labor rate of $42 per NAGS labor hour in Zones 1, … Continue reading

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One Shop Owner’s Action: Smart Business—or Just Plain Evil?

A woman came into Auto Glass Experts on Saturday, June 19, crying. She said someone had thrown an object through the back window of her Nissan Sentra, smashing the backlite, and glass had gotten on her and her dog. “A … Continue reading

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