Author Archives: Tara Taffera

LKQ Posts Positive Financials for Fourth Quarter and Full Year; Poised for Growth

LKQ Corp. reported fourth-quarter and full-year 2020 results today showing some revenue decreases, but the company is still positive despite the “headwinds faced throughout 2020.” In fact, some of the gains posted were company records. LKQ reports that it was … Continue reading

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Breaking Down the Government’s Latest Aid Efforts

As businesses continue to struggle from the effects of COVID-19, there are Government funding options available, as the Economic Aid Act was signed into law on December 27th, 2020. It includes an expanded employee retention tax credit, and round 2 … Continue reading

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Caliber Named by Forbes as Best Large Employer

Caliber Collision was named to Forbes’ list of America’s Best Large Employers for 2021, which was released today. Five hundred large employers that received the most recommendations made the cut from 50,000 employees in 25 different industries who were asked … Continue reading

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Some Shops Say COVID Sanitation Fees Being Denied

Augie DeFeo wants to know why GEICO is suddenly denying the $25 reimbursement for COVID sanitizing even though cases continue to soar. “GEICO has consistently been paying a standard fee of $25 per job for cleaning/sanitizing the vehicle,” says DeFeo, … Continue reading

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J.D. Power Reports Auto Insurance Claims Satisfaction Climb to Record High

One silver lining to the COVID-19 pandemic: a 22% decline in frequency of auto insurance repairable claims, translates into a record high level of customer satisfaction, according to the J.D. Power 2020 U.S. Auto Claims Satisfaction Study. Why the transformation? … Continue reading

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Getting it Wrong: Survey Shows Incorrect Glass Parts Plague the Industry

The rate at which glass shops are receiving wrong glass parts seems to be on the rise, an AGRR magazine survey shows. But before you start accusing the manufacturers and distributors, there is a whole host of blame to go … Continue reading

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Financial Results for Boyd Group Proves Impact of COVID-19

The COVID-19 pandemic definitely made an impact on industry companies, as was shown through the recent financial results for Boyd Group Services Inc. The company, which owns, Gerber Collision and Glass and Glass America, issued its financial results for the … Continue reading

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Is There a Coin Shortage and Could it Affect Your Business?

Yet another casualty of COVID-19 is a shortage of coins in the U.S., according to media reports and confirmed from the Federal Reserve. This may or may not be affecting retail auto glass businesses, as most people pay via credit … Continue reading

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LKQ Corporation Second Quarter Results Report Improved Revenue Trends and Debt Reduction

LKQ Corporation released its second quarter 2020 revenue of $2.6 billion today which is down 19.1% year-over-year, according to the company. Other results include a net income of $119 million (down 21.2%), an adjusted net income of $161 million (down … Continue reading

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Automotive Glass Europe Partners Meet Virtually to Set Global Strategy

The 21 global partner companies who make up Automotive Glass Europe (AGE) held their first virtual meeting last week, agreeing on a common strategy for global growth in the face of the Covid-19 pandemic. The meeting introduced Glass Service, the … Continue reading

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OSHA Reminders for Work During Extreme Temperatures

With temperatures soaring across the U.S., the Occupational Safety and Health Administration (OSHA) reminds companies to protect workers during heat exposure, both indoors and out. In the auto glass industry, technicians are busy doing installations, and in glass plants they … Continue reading

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Import Glass Corporation Opens Location in Florida

Import Glass Corporation (IGC), and automotive glass distributor with 19 locations throughout the U.S., has opened its newest location in Opa Locka, Fla., to service all of South Florida. The company says it offers a full line of OEM and … Continue reading

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Guardian Europe Finalizes Sale of Automotive Aftermarket Glass Fabrication and Distribution Business

Guardian Europe S.à r.l. (Guardian) has finalized the sale of its Guardian Automotive  aftermarket glass fabrication and distribution business to PARTER Capital Group AG (PCG). The transaction includes automotive glass fabrication operations in Llodio and Valencia, Spain, and a warehouse … Continue reading

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Research Firm Takes Stock of COVID-19 in Variety of Areas

Analysts at ABI Research published a white paper analyzing various industries and the potential impacts of COVID-19. glassBYTEs.com breaks it down in a few key areas including automotive sales, transportation and logistics and manufacturing. First in the area of smart … Continue reading

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Clarifying Essential Employees and Further Effects on Industry Businesses

When California announced yesterday that the state, with the exception of “essential employees,” was on lockdown, many business such as auto glass companies, wanted to make sure that they indeed fall into that essential category. Then this morning the Pennsylvania … Continue reading

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DOT Grants Glazing Exemption from Three Vehicle Safety Standards for Automated Vehicles

The Department of Transportation granted a petition this month to Nuro for a temporary exemption from three provisions of Federal Motor Vehicle Safety Standard (FMVSS) No. 500 for low-speed vehicles. The exemptions involve the vehicle’s glazing, as the vehicle, the … Continue reading

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USMCA is Signed; the End of ‘NAFTA Nightmare’

The President has signed the United States Mexico Canada Agreement (USMCA) trade deal in a ceremony that took place at the White House today. The USMCA replaces the nearly 25-year-old trade deal North American Free Trade Agreement (NAFTA). A few highlights of … Continue reading

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Top Stories of the Decade

As we head into 2020, glassBYTEs.com took a look at the most popular stories of the 2010s. The top ten may not be what you expected but they were the most read based on page views. 1. Honda Requires OE … Continue reading

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Boyd Group Services Inc. Converts Boyd Group Income Fund to a Corporate Structure

Boyd Group Services Inc. announced the completion of the conversion of Boyd Group Income Fund from an income trust to a public corporation, pursuant to a plan of arrangement under the Canada Business Corporations Act. As a result of the … Continue reading

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OSHA Can’t Stop the Music, But Maybe

OSHA Can’t Stop the Music, But Maybe Employers Should

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Germany’s Bosch to Offer Lower-Cost Sensors for Self-Driving Cars

Germany’s Bosch to Offer Lower-Cost Sensors for Self-Driving Cars

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IBM Artificial Intelligence Can Predict with 95% Accuracy Which Workers are About to Quit Their Jobs

IBM Artificial Intelligence Can Predict with 95% Accuracy Which Workers are About to Quit Their Jobs

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Drunk Driver Linked to Safelite Kills Person Crossing the Street in Harlem

A drunk driver struck and killed a pedestrian in East Harlem, police told the New York Post. “The fatal crash happened just after 5 p.m. Tuesday when 23-year-old Farkell Hopkins slammed his Safelite auto windshield repair truck into the man, … Continue reading

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CAPA Approves Aftermarket Auto Glass Standard

The Certified Automotive Parts Association (CAPA) Technical Committee has approved the CAPA 801 Standard for the certification of automotive glass. The standard—which CAPA describes as the first in the industry for independently produced aftermarket glass—currently applies to windshields but may … Continue reading

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Answering the Calibration Call

Six expert panelists gathered in September at Auto Glass Week 2019 for a two-hour panel discussion covering everything and anything related to performing calibrations. There was so much to report on that we couldn’t fit it all into our article … Continue reading

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CodeBlue’s Gary Turner Passes Away

Gary Turner, vice president at HSG/CodeBlue, passed away on December 1 after a battle with cancer. The CodeBlue Family shared the sad news, along with their condolences following his passing. “Gary was a friend to every person he met and … Continue reading

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Fuyao Agrees to Pay $1.3 Million to Settle Wage Lawsuit

After more than two years in the courts, a settlement has been reached in an overtime pay case involving Fuyao Glass America—the company has agreed to pay $1.3 million to a group of current and former workers.  The proposed settlement … Continue reading

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Auto Glass Industry Honors its Veterans 

Today, on Veterans Day, we pause to honor all of the industry’s veterans and take a moment to highlight what many auto glass companies are doing today, and every day, to honor them. Many industry companies have made a commitment … Continue reading

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Uniban Canada Partners with Nine New Canadian Insurers

Uniban Canada, a Clairus Group company, has recently signed partnership agreements with nine new major Canadian insurance companies for management of their automotive glass claims. Among these new partners are Aviva, Economical Insurance, Edge Mutual, Unica and RSA Insurance. Uniban … Continue reading

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AMECA and CIECA Programs: What You Need to Know

If you are not familiar with two industry organizations that relate to setting certifications and standards related to the auto glass industry, in addition to the Auto Glass Safety Council, glassBYTEs takes a look at two such programs today. These … Continue reading

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Ensure Customers Will Find you with Google My Business

How do I show up when someone searches for windshield repair? How can I reach more customers using the Google My Business ranking? Ogy Nikolic, CEO at OGO Sense, answered those questions and more for auto glass companies in a … Continue reading

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Attendees Have Plenty to Pique Their Interest at SEMA

If you’re a car lover, and yes, if you are in the auto glass industry, SEMA is the place to be this week in Las Vegas. The show opened today and there is plenty of things for auto glass companies … Continue reading

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Global Study Shows How Major Cities are Crafting their Mobility Future

In a recent issue of Auto Glass Repair and Replacement (AGRR) magazine, we looked at how auto glass companies should start preparing today for the mobility changes of tomorrow. That topic of how transportation is changing in the world’s biggest … Continue reading

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Installer Creates Unique Wire-Out Tool

Collin Walton, of Don’s Mobile Glass in Merced, Calif., along with Jacques Navant, technical director, saw a need for a wire-out tool that would not damage or scratch a vehicle. They went to work and five-and-a-half years later the “frog” … Continue reading

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TPA Talks Calibration Billing

“All calibrations require an authorization—both preliminary and final,” said Paul McFarland, senior director of supply chain management for LYNX Services a Solera Company. McFarland spoke to attendees during a seminar at Auto Glass Week 2019 and gave some insights into … Continue reading

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Calibration Panel Packs the House at Auto Glass Week

A two-hour session on calibration almost wasn’t enough time for attendees to ask questions of their peers who were all part of an expert panel held yesterday at Auto Glass Week 2019 in Indianapolis. Moderated by AGRR editorial director Tara … Continue reading

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ADAS Committee Discusses Creation of Calibration Best Practices

Members of the Auto Glass Safety Council’s (AGSC) ADAS Committee met yesterday in Indianapolis during Auto Glass Week. The main topic of discussion was the possible creation of a program designed to help educate its members on ADAS and calibrations. … Continue reading

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Mason Receives Carl F. Tompkins Award for Excellence

Today at Auto Glass Week™ 2019, Troy Mason of TechnaGlass was honored as the recipient of the tenth annual Carl F. Tompkins Award for Excellence in advancement of auto glass safety. The event is being held this week in Indianapolis. … Continue reading

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Fuyao’s Documentary – a Tale of Cultural Clashes

“American Factory,” a documentary movie released on Wednesday on Netflix, follows automotive glass maker Fuyao as it opens a U.S. plant in Moraine, Ohio, at the site of the former GM plant. The movie, which has earned rave reviews, is … Continue reading

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Developing and Executing your Company’s Financial Plan

There is a reason it’s called financial planning–you can’t run a business without having a plan when it comes to the finances. Experts such as Justin Krane, president of Krane Financial Solutions, has worked with small business owners for the … Continue reading

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Ford Stresses Importance of Glass Repairs

In the recent issue of Ford’s On Target newsletter, aimed at Ford and Lincoln wholesalers and the collision repair industry, the auto maker details the importance of “proper fixed glass repairs.” Ford Motor Company’s Senior Damageability Engineer Gerry Bonanni was … Continue reading

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Research Points to Impact Calibration has on Insurance Claims

Vehicle calibrations and their impact are entering into data surrounding auto glass claims, according to recent research. Kay Wakeman, research analyst, Insurance Institute for Highway Safety’s (IIHS) Highway Loss Data Institute, presented some of this info at the recent Automotive … Continue reading

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Industry Plagued by Flux and Disruption

“We are on the verge of a major disruption,” said Dhiraj Uikey, glazing manager, SABIC. “Things are coming at a pace a lot faster than we imagined.” Uikey’s comment, made as part of a panel discussion at the recent Auto … Continue reading

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OE Industry Seeks More Collaboration

As in any industry, it’s difficult to foster true collaboration among all sides of the chain. But members of the auto OE glazing industry who gathered in roundtable sessions yesterday shared ideas on how to do just that. Four topics … Continue reading

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Technology Highlighted at Automotive Conference

Put a bunch of original equipment (OE) manufacturers and engineers in a room and tell them about all of the latest auto glass trends, including the use of more glass. How much glass, they ask? Think of a car as … Continue reading

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Employees at LYNX Services Reportedly File OSHA Complaint

News reports have surfaced against LYNX Services, a wholly owned subsidiary of Solera Holdings, Inc., provider of auto glass claim services. Twenty-two employees reportedly filed an Occupational Safety and Health Administration (OSHA) complaint against LYNX Services for not allowing them … Continue reading

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Safelite Solutions VP Gives Insight into Program Changes

Auto glass companies say they have encountered challenges with some of the changes that have been implemented recently through the Safelite Solutions Network. Brian O’Mara, senior vice president, Safelite Solutions, talked to AGRR magazine editorial director Tara Taffera about why … Continue reading

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Some Networks Revise Pricing

Safelite Solutions sent a notice to its shops on Friday, October 26 alerting them of new pricing from many of the networks. “As a result of the implementation of US trade tariffs on imported Chinese glass, Chubb (including its subsidiary … Continue reading

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Mitchell International Announces Sweeping Changes to NAGS at Auto Glass Week

“Based on the complexity of what is happening in the market why is NAGS not changing?” asked John Gilmartin, senior vice president for Mitchell International (NAGS). “I’m here to tell you that we are.” NAGS announced it is going to … Continue reading

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Tariffs Spark Conversation at Auto Glass Week™

On the opening day of Auto Glass Week™ 2018, Henri Tam, president at Xinyi Auto Glass North America, said news of the tariffs affecting auto glass was a huge topic of conversation among attendees. “We will have to pass these … Continue reading

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Dwyer Group Acquired by Harvest Partners

Dwyer Group Acquired by Harvest Partners Dwyer Franchising, LLC (Dwyer Group) announced it has been acquired by Harvest Partners, LP, a New York-based private equity firm. The deal marks the fourth and largest private equity transaction of Dwyer Group in … Continue reading

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OEMs Share Their Views at Automotive Glazing Event

Representatives of some OEMS shared their views on a variety of auto glass issues yesterday with attendees of Automotive Glazing USA, part of the 4th International CTI Conference. A few representatives mentioned that many regulations in place today are not functional … Continue reading

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Rochester OE Meeting Discusses the Industry’s Future—and a Look at Data Involving Glass Claims

Representatives from various segments of the auto glazing industry, including OEM’S, continue their meetings today in Rochester Hills, Mich., as part of the 4th International CTI Conference. One of the many events taking place is the two-day Automotive Glazing USA event. … Continue reading

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Two Recalls To Know About

The National Highway Traffic Safety Administration (NHTSA) announced two recalls this week, one of which is directly related to glass—specifically glass not fully tempered. General Motors LLC  is recalling certain 2018 Chevrolet Equinox vehicles. “The driver and front passenger door window … Continue reading

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Glazing Conference Tackles ADAS and Calibration

Detroit is known as an automotive hub and that is more true than ever this week as CTI International brought its 4th International CTI Conference to the area. AGRR magazine is here to report on the two-day Automotive Glazing USA … Continue reading

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JN Phillips Auto Glass Acquires Car Glass of New England

JN Phillips Auto Glass announced today that it has acquired Car Glass of New England, furthering its growth in the Northern New England market. The acquisition also strengthens the company’s presence in the Southern New Hampshire market, and is part … Continue reading

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Belron Says 2017 Was Extraordinary in Annual Report

Belron released its 2017 annual report and Gary Lubner, CEO, reported several achievements. Among them was the fact that the company extended its services into home repair, added a new shareholder and expanded the company’s Safelite Solutions program. The report … Continue reading

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Ziebart Adds Two New Franchisees

Ziebart International Corp. announced its newest franchise agreements in Quakertown, Pa., and Dallas, Texas. Mike Jensen of Quakertown is the fourth franchisee in the state and is slated to celebrate his grand opening in July 2018. Operating his location with help from his son Colin, … Continue reading

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Michigan-Based Belle Tire to Pay $342K in Back Wages to 1,207 Employees in Midwest

Michigan-Based Belle Tire to pay $342K in Back Wages to 1,207 Employees in Midwest

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Should Insurance Companies Directly Control Self-Driving Cars?

Should Insurance Companies Directly Control Self-Driving Cars?

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Continental Expands Automated Driving Tests on the Autobahn

Continental Expands Automated Driving Tests on the Autobahn

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Blind Passengers Can ‘See’ the View Out a Car Window With This Creation From Ford

Blind Passengers Can ‘See’ the View Out a Car Window With This Creation From Ford

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Service AutoGlass Changes Its Model

Service AutoGlass, based in Columbus, Ohio, announced to its customers that it will transition to a will-call only model effective May 14, 2018. “As your auto glass, installation tools and supplies provider, we continuously evaluate our operation to make sure … Continue reading

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Gerber Collision & Glass Opens Three Locations in Washington

The Boyd Group Inc. announced in mid-April an acquisition and the opening of three collision repair locations in the Seattle, Wash., area. These centers were operated previously as Professional Collision Group and are located in northern Seattle and the suburbs … Continue reading

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Windshield Replacements Spike in Record Year for Snow Plow Spending

Windshield Replacements Spike in Record Year for Snow Plow Spending

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Auto Glass Repairmen Say Most Business Now Comes from Car Break-ins

Auto Glass Repairmen Say Most Business Now Comes from Car Break-ins

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The Top 100 Franchises for Less Than $150,000

The Top 100 Franchises for Less Than $150,000

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Newgarden Tests Modified IndyCar Windshield at Indy

Newgarden Tests Modified IndyCar Windshield at Indy

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LKQ Corp. Revenue Increases 16 Percent

LKQ Corp., parent company of PGW Auto Glass, reports that revenue grew 16.1 percent to 2.72 billion in the first quarter of 2018. For the first quarter, parts and services organic revenue growth was 3.7% and acquisition revenue growth was … Continue reading

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Tax Reform Success Leads to Trip to D.C. for One Auto Glass Owner

Larry Patterson, owner, Glass Doctor of Dallas Metroplex, says he was pretty shocked when he received an invitation to the White House, a visit he happily made last week. Patterson was invited as part of a group of business owners … Continue reading

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Review of Minnesota Department of Commerce Complete

The Minnesota Office of the Legislative Auditor has published its special review regarding the Minnesota Department of Commerce: Investigation of Auto Glass Insurance Processing by Safelite Solutions LLC. More than a year ago, in March 2017, Minnesota lawmakers Rep. Kelly … Continue reading

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Fuyao Reports on 2017 Successes and Challenges for Future

Fuyao Glass Industry Group released its 2017 annual report recently, which unveiled some interesting insights into the efficiencies of this global glass maker. In the report, the company identified its core competitiveness, successes and challenges for the future. When analyzing … Continue reading

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Artificial Intelligence Coming to Auto Glass—and Insurance

Artificial Intelligence (AI) is coming to the auto glass and insurance industries. Case in point, Mitchell International is exploring a computer vision application that uses image recognition to confirm repair vs. replace decisions. This is according to the company’s 2017 … Continue reading

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Legislation in Louisiana and West Virginia Affects Auto Glass Companies in Those States

A piece of legislation has passed in West Virginia updating safety glass language, while a bill has been pre-filed in Louisiana regarding service contract agreements. Louisiana Rep. Paula Davis has pre-filed a bill that “moves the regulation of motor vehicle … Continue reading

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Build a New Revenue Stream with Sideview Mirrors

Your customer likely doesn’t know you can repair/replace their sideview mirror. They know your store, know your logo and they hum your auto glass replacement jingle, but more often than not, they go to a dealership to fix their broken … Continue reading

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Arizona Auto Shops Prepare to Lobby for Anti-Steering Legislation

Members of the Arizona Auto Glass Association and the Safety Glass Association of Arizona are making final preparations today as they appear before legislators tomorrow to encourage passage of legislation that would prevent steering. The bill, SB 1155, would strengthen … Continue reading

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Campfield Files Amended Complaint While Safelite Files Motion to Dismiss

Is the case of Campfield vs. Safelite close to a resolution? Not quite. On February 7, Richard Campfield filed a 60-page amended complaint, including a jury demand, to his original lawsuit filed in August 2015. The next day Safelite filed … Continue reading

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Promoting your Strengths—and Accolades

Small business owners know that promotion is one of the major keys to success. Promote any awards, achievements or certifications in all your marketing channels so your potential customers know you are focused on constant improvement and success. Alfredo Calva … Continue reading

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Fuyao Workers Vote No to Union

After months of news reports and guessing of “will they” or “won’t they?” employees at Fuyao Glass America Inc. voted against joining the United Auto Workers (UAW) union. According to the UAW website, the vote was 444 in favor to 868 … Continue reading

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What’s Changing in Auto Insurance: A Lot

It was a packed house in the Auto Glass Week™ session regarding what’s changing in auto insurance. James Lynch, vice president, data and information services, and chief actuary for the Insurance Information Institute, discussed how autonomous vehicles will affect the … Continue reading

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Auto Glass Week™ Show Floor Busy and New Products Abound

Auto Glass Week officially opened yesterday, and of course one of the highlights was the new products on the show floor. PGW talked about all its offerings, including the fact that it now offers Bosch Power Tools. Company representative Monica … Continue reading

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Proposed Tax Plan Could Help Boost Small Businesses

The complete overhaul of the U.S. tax system proposed this week by the administration could help small businesses such as those offer auto glass repair and replacement services. Large corporations would benefit from the plan to cut the corporate tax … Continue reading

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New York Bill Aims to Prevent Steering

A bill introduced in New York this week (NY A 8111) would amend the Insurance Law concerning windshield repairs and replacement. The proposed legislation “prohibits automotive insurance companies or their agent from requiring or suggesting their insured utilize a specific … Continue reading

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On the Blogs: What Can you Not Live Without?

I am, of course, referring to your job in the auto glass industry, when I ask: what app, website or trick could you not live without on the road? But first, a little about me and why I am asking. … Continue reading

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Industry Groups Give Trump’s Tax Plan a Qualified Thumbs-Up

President Trump unveiled his proposal to dramatically remake the U.S. tax code, and many of the provisions are seen as a plus for family-owned businesses. Under the president’s plan, all American businesses would face a much lower tax rate — … Continue reading

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NAGS Benchmark: Further Details Revealed

AGRR magazine delved deep into the National Auto Glass Specifications (NAGS) benchmark in its May-June 2017 investigative article: IS NAGS broken? Today we reveal additional parts of our interview with John Gilmartin, senior vice president of services and operations at … Continue reading

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Skidmore Management Reveals More Details on Novus Deal

Fix Auto World announced yesterday that it purchased the assets of 11 glass and automotive aftermarket companies, previously owned by the Skidmore Group. This means quite a bit of change. In an exclusive interview today, glassBYTEs.com spoke with Rick Christiaanse, chief … Continue reading

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