Category Archives: glassBYTEs Original Story

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Industry Members Share Their Thoughts on The Vaccine

The coronavirus changed how people live and do business, and now as vaccines are becoming more available, the auto glass industry could find itself adapting yet again. A few auto glass members weigh in on the vaccine, and if they … Continue reading

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Legislation Addresses Auto Glass Replacement

Maryland House Bill 519 has been introduced in the Maryland House of Delegates by House Environment and Transportation Chairperson Kumar Barve, and directs the Maryland Motor Vehicle Administration to “adopt regulations establishing standards and requirements for aftermarket safety glass replacement … Continue reading

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GM Highlighted Autonomous Delivery, Which Includes More Glass

General Motors sees an electric vehicle (EV) overhaul in the future and the company’s chairperson and CEO, Mary Barra, highlighted how EVs will shape how products are transferred. GM introduced BrightDrop, a new business, during Barra’s 2021 CES keynote address … Continue reading

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Learn How Auto Glass Companies Fared Through COVID-19 and Their Expectations for the Future

Auto Glass Week Preview Day held Tuesday January 12, gave attendees the opportunity to get a sneak peek of what to expect during the live show in June. During the event a COVID session dominated discussions, as a panel of … Continue reading

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GM Shared Insight on How Electric Vehicles Will Impact the Future—and Glass

General Motors (GM) chairman and CEO, Mary Barra, gave the opening keynote address during CES 2021, where she shared a closer look at GM’s transformational strategy to advance mobility for communities around the world. This focused on an all-electric future … Continue reading

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Safelite Takes Over Country Financial’s Auto Glass Services

Safelite has begun administering claims for Country Financial’s auto glass program. LYNX Services (LYNX) was the previous claims administrator. The change was effective January 1, 2021. “We’re excited to enhance our partnership with Country Financial and to have them join … Continue reading

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Auto Glass Executive’s Second Act Includes Murder

After a long career in business and auto glass that gave David Rohlfing the opportunity to travel the continent, he decided to write his first novel, Deliberate Duplicity. Rohlfing’s debut novel, published on January 5, 2021, explores the twisted, vengeful … Continue reading

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Proposed Pretrial Order in Defective Windshield Suit Highlights Confidential Materials

The U.S. District New Jersey Court recently issued a discovery confidentiality order which highlights how confidential information will be handled going forward in a class action showdown between Christine Powell and Subaru of America, Inc. and Subaru Corporation (collectively Subaru). … Continue reading

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Auto Glass Week™ Preview Day Offers $100 Gift Card to Top Leaderboard Winner

Plan to be a part of the Auto Glass Week™ AGW Preview Day on January 12. Get a preview of what you will see in Orlando in June—free and online by attending AGW Preview Day. When attendees login to the … Continue reading

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LYNX Services Adds Recalibration Services and More to Participant Profiles

LYNX Services (LYNX) has made some updates to its auto glass program participants’ profiles, which include whether or not the shop has recalibration services, with the aim of enhancing its policyholder experience. LYNX sent communication out to its auto glass … Continue reading

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Final Rule to Provide Clarification for Employee Versus Independent Contractor

The U.S. Department of Labor (DOL) announced a final rule Wednesday, clarifying the standard for what constitutes an employee versus an independent contractor under the Fair Labor Standards Act (FLSA). U.S. Secretary of Labor Eugene Scalia said the rule brings … Continue reading

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Attorney General Fights to Dismiss the Alliance’s Right To Repair Suit

The Alliance for Automotive Innovation (the Alliance), a trade association for the automotive industry, recently filed a lawsuit in Massachusetts’ federal court. The Alliance aims to block enforcement of the Right to Repair ballot initiative, which was passed by state … Continue reading

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What’s Essential Nowadays?

Throughout the pandemic through which we are living, there has been a lot of confusion and ignorance around who or what is considered “essential.” For companies, being considered essential has meant the difference between being able to stay open or … Continue reading

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Safelite to Close Business Unit

Safelite Autoglass is notifying employees and key customers today that it intends to end its wholesale operation, Service Auto Glass, this week. Safelite Group will officially sunset the Service Auto Glass brand and the wholesale side of its business on … Continue reading

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A Look Back At 2020’s Top Stories

Before the New Year kicks off, let’s review the top ten stories that created the most traffic on glassBYTEs.com™ throughout 2020. Safelite Announces Layoffs and Other Measures in Response to COVID-19 – published on 3/30/20 This year’s most read story … Continue reading

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Lawyers Address Employer-Required Vaccinations

COVID-19 vaccinations are beginning to be administered to frontline health workers and those in long-term care facilities in the U.S. It’s not yet known to whom the vaccines will be made available in the second round, but the Washington Post … Continue reading

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Xinyi Canada President Addresses Claims About Proposed Ontario Float Plant

Since news about Xinyi Canada Glass Ltd.’s proposed $400 million float glass facility in Stratford, Ontario, became public knowledge, there has been some pushback from citizens and opposition groups. Company president Tommy Wong released a statement addressing several recent claims … Continue reading

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Bryan Hovey Receives Award for Extraordinary Service to KMR

Bryan Hovey, Key Media & Research (KMR) web developer, received the company’s 2020 Award for Extraordinary Service. KMR is the parent company of AGRR magazine and glassBYTEs™. The honor is presented annually and was named after vice president of media … Continue reading

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PPI: November 2020 Shows Steady Rise in Auto Glass Material Pricing

Prices for materials used in the auto glass industry showed mostly increases in November 2020, according to recently released Producer Price Index (PPI) data from the Bureau of Labor Statistics (BLS). The monthly PPI, which includes auto glass*, increased by … Continue reading

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Mitchell International Sees Three Trends Stemming From COVID

Mitchell International, the parent company of National Auto Glass Specifications (NAGS), highlighted key data trends and its impact on the industry in its 2020 Fourth Quarter Industry Trends Report. “One thing most of these digital transformations have in common is … Continue reading

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Neighborly Named to Inc.’s Inaugural Best in Business List in Enduring Impact

Neighborly has recently been named to Inc.’s inaugural Best in Business list in the Enduring Impact category. The Best in Business Awards, created by Inc., honor companies that have gone above and beyond to make a positive difference, according to … Continue reading

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Gerber Collision & Glass Acquires Repair Center in Georgia

The Boyd Group Inc. (the Boyd Group) recently announced it acquired a collision repair center in Morrow, Ga. This location previously operated under the name Heritage Cadillac Collision Center. This is Gerber’s second repair center in Morrow, Ga. “We are … Continue reading

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A Closer Look at Calibration Documentation and Technical Changes

“There are various steps involved when you discuss calibration and it’s important to understand and document,” said Darrell Amberson, Collision Industry Electronic Commerce Association (CIECA) calibration committee member, as he began describing the business review related to calibration in an … Continue reading

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What COVID Did to NSG

NSG Group reported a decline in revenue in fiscal year 2020, largely due to the COVID-19 pandemic. According to the NSG Group Integrated Report 2020, the company’s 2020 revenue was nearly $5.4 billion USD*, down from approximately $5.9 billion in … Continue reading

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Automotive Experts Explore Smart Cities, Electrification and COVID’s Impact

The automotive industry has evolved within the last few decades and some experts have taken a look at how COVID-19 has taken a toll on the industry. Many have agreed that the virus has not only changed the way business … Continue reading

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New Technology Keeps Safety First With Larger Displays

“If you’re going 30 miles an hour it takes you a little less than a second to look down at your speedometer and come back up and at that speed you go 46 feet in that time frame, which is … Continue reading

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The Future of ADAS and Proper Vehicle Calibration

“You need to take this [factors to consider for ADAS calibrations] seriously and perfect your CRAFFT,” said David DeBoer, Burke Porter Group president and CEO, during an industry meeting. DeBoer defined CRAFFT as: Calibrated gage – ensuring the gage is … Continue reading

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Gerber Collision & Glass Acquires 11 Locations in California

The Boyd Group Inc. (the Boyd Group) announced it recently acquired 11 locations in California. The acquisitions include 10 repair centers and one intake center in the counties of Riverside and San Bernardino in southern California, east of Los Angeles. … Continue reading

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Research Highlights Elements of Disruption in Collision and Auto Glass Markets

With so much disruption taking place in 2020 due to COVID-19, the industry may be wondering about the affect all of this has had on the overall market—taking a look at the collision repair market sheds some light on the … Continue reading

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How to Get a Windshield for Any Car – Even Those Not Made Anymore

Did you ever think reverse engineering and 3D could work together to create a windshield? Well it can and it has. Exact Metrology (EM) personnel from the company’s Brookfield, Wis., office used reverse engineering to help a vintage vehicle owner … Continue reading

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Latest Miles Driven Report Shows Sharp Decline for All Regions

All road and street travel in the U.S. decreased by 8.6%, or 23.4 billion vehicle miles, for September 2020, compared to September 2019, according to the Federal Highway Administration’s (FHA) most recent numbers. Overall travel for the month is estimated … Continue reading

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Is Winter Still the Slow Season?

December is here, and although the first official day of winter is still a few weeks away some auto glass businesses are preparing for what some find as the “slow season.” AGRR magazine/glassBYTEs.com reached out to a number of U.S. … Continue reading

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Windshield and Sensor Patents May Impact the Industry

Apple says its application for a patent for technology that detects when a windshield is cracked has been approved. According to the patent, the proposed system would monitor the resistance of a conductive film that would be located within a … Continue reading

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November Brings Avalanche of Court Filings in Insurance Case

The case of Allstate vs. Auto Glass America and its owner, Charles Isaly (AGA) produced more than 30 separate legal filings in the month of November—an average of more than one per business day. The filings appear to coalesce around … Continue reading

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Adhesion and Visibility Issues Cause Recalls for Two Manufacturers

The National Highway Traffic Safety Administration (NHTSA) recently issued two recalls from Tesla Inc. (Tesla) and Toyota. Tesla Tesla, Inc. (Tesla) is recalling certain 2016 Model X vehicles. According to NHTSA, the front and spine cosmetic roof trim may have … Continue reading

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Judge Issues Order in Class Action Suit

U.S. District Court Judge Noel L. Hillman recently issued an order which grants parts and denies parts of the defendants, Subaru of America, Inc. and Subaru Corporation (collectively Subaru) motion to dismiss. This is the latest development in the ongoing … Continue reading

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AGRR Businesses Reflect on Everything from Holiday Promotions to Why They are Thankful

Thanksgiving is a time to celebrate what we are thankful for while surrounded by family and friends. This year the holiday might look a little different as many are preparing to travel, while also trying to adhere to updated safety … Continue reading

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Pandemic’s Tie to Miles Driven – Is It More or Less?

“Americans have gotten comfortable [with] working from home and buying online,” said Gary Silberg, KPMG International Limited (KPMG) partner and automotive sector global head. Do the changes in lifestyle and increased reliance on travel in motor vehicles mean we are … Continue reading

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North Carolina Auto Glass Shop Files for Reorganization

A-1 Auto Glass Inc. (A-1) filed for voluntary Chapter 11 bankruptcy petition in North Carolina’s Middle District Court earlier this month. The company is headquartered in Yadkinville, N.C., according to the bankruptcy protection form. According to A-1’s filed voluntary Chapter … Continue reading

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PPI: October 2020 Shows Overall Continued Rise in Auto Glass Material Pricing

Prices for materials used in the auto glass industry showed mostly increases in October 2020, according to recently released Producer Price Index (PPI) data from the Bureau of Labor Statistics (BLS). The monthly PPI, which includes auto glass*, increased by … Continue reading

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Of Consequence or Not? DOT to Consider Petitions

The National Highway Traffic Safety Administration (NHTSA) and U.S. Department of Transportation (DOT), are preparing to look into compliance issues—or more specifically, an inconsequential noncompliance issues—regarding two batches of laminated glass as far back as November 2017. Since the two … Continue reading

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Big Guns Line Up in AOB Fight

In another sign that the State of Florida is gearing up for major battles concerning the assignment of benefits (AOB) in auto glass cases, a former state insurance regulator has joined a firm involved in lobbying the legislature regarding benefit … Continue reading

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Former TruRoad Exec Forms Collision Repair Company

Rich Harrison has a new job. The co-founder and senior manager of TruRoad, and prior to that COO for Safelite, has announced the formation of CollisionRight, a regional multi-shop operator of auto body services in the Central United States. Harrison will … Continue reading

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Massachusetts Voters Vote Yes on Right to Repair Bill

Massachusetts residents spoke out and voted “yes” on the Right to Repair Bill. According to the results, Massachusetts voters overwhelmingly voiced their support at the ballot box for Ballot Question 1, which will preserve vehicle owners’ rights to have access … Continue reading

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How Has Boyd Group Fared Through the Pandemic?

Boyd Group Services Inc. (The Boyd Group) released its 2020 third quarter financial report recently and noted its financial results were impacted significantly by the pandemic. According to the report, sales decreased by 10.3% to $508.3 million from $567.0 million … Continue reading

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Calibration Service Launched by Pilkington

NSG Group’s Pilkington North America Aftermarket Glass Replacement business unit recently announced the launch of The Calibration People™. It’s a new service that is designed to provide additional access to remote and local calibration and for auto glass installers. “As … Continue reading

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Digital Honor Wall Highlights Veterans

The men and women who have served or are serving in the military are recognized for their sacrifice and hard work. This year, K&K Glass, which has several locations in Florida, tried something new and has put up a Veterans’ … Continue reading

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Safelite Buys the Assets of Lee & Cates Auto Glass

The auto glass division of the 94-year old Lee & Cates Glass has been sold to Safelite Auto Glass. The third generation family-owned business is based in Jacksonville, Fla., and has ten locations. Safelite has purchased the auto glass portion … Continue reading

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He’s The Real Election Night Winner

Auto glass businesses have done just about everything to gain potential customer’s attention, and in Kerry Soat’s case wearing his company’s tee shirt was all it took to propel him into national television news. Soat is the CEO of Fas-Break … Continue reading

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All Regions Show Decreases in Latest Miles Driven Report

All road and street travel in the U.S. decreased by 12.3%, or 35.3 billion vehicle miles, for August 2020, compared to August 2019, according to the Federal Highway Administration’s (FHA) most recent numbers. Overall travel for the month is estimated … Continue reading

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The Claims Bridge International Launches Cloud-Based Technology for Industry Claims

The Claims Bridge International (TCBI) recently announced the U.S. launch of EziClaims Suite, its cloud-based technology. According to TCBI, the technology will assist the collision industry and deliver contactless hail claims for customers. As part of the launch, TCBI is … Continue reading

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Study Says Need for Re-Calibration is Overlooked

adasThink, a Toronto-based software company has released a study showing that Advanced Driver-Assistance System (ADAS) re-calibrations are routinely missed. Its study focused on Canadian collision repair shops and included the following OEM vehicle models: Acura, Audi, Buick, Dodge, Ford, GMC, … Continue reading

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Potential Windows Falling Out and Driver Visibility Issues Spark Latest Recalls

The National Highway Traffic Safety Administration (NHTSA) recently issued two recalls from Volvo Trucks North America (Volvo) and Ford Motor Company (Ford). Volvo The recall, according to NHTSA, states that windows may become detached from the impacted vehicles, which would … Continue reading

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Where’s Xinyi? Company Close to Choosing Canadian Location

Officials in Stratford, Ontario, say Xinyi Canada Glass could be coming to town. According to Stratford’s economic development corporation, investStratford, potential development for Xinyi’s first Canadian facility is being considered on lands at the southwest corner of Stratford near the … Continue reading

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Judge Rules Against Release of Documents

The judge in the case of Allstate* vs Auto Glass America and its owner, Charles Isaly (AGA), has ruled that certain documents provided in the case will remain confidential and not be made public. AGA had asked U.S. District Court … Continue reading

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LKQ Corporation Third Quarter Financials Out

LKQ Corporation (LKQ), parent company of PGW Auto Glass, reported a decrease in its revenue in the third quarter, which ended September 30, 2020. According to the financial report, which was released today, the company’s revenue is $3.0 billion; a … Continue reading

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A Country–and an Industry–in Transition

AGRR columnist Lyle Hill shares Part Four of his historical review of the auto glass industry. After World War II, many auto glass business owners were eager to expand into a bigger facility or perhaps add a second, maybe even … Continue reading

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Visibility Issues Cause Recalls for Two Manufacturers

The National Highway Traffic Safety Administration (NHTSA) recently issued two visibility recalls from Chrysler (FCA) and Ferrari North America, Inc. (Ferrari). FCA The recall, according to NHTSA, states that missing driver side mirror glass reduces driver visibility, which would increase … Continue reading

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J.D. Power Reports Auto Insurance Claims Satisfaction Climb to Record High

One silver lining to the COVID-19 pandemic: a 22% decline in frequency of auto insurance repairable claims, translates into a record high level of customer satisfaction, according to the J.D. Power 2020 U.S. Auto Claims Satisfaction Study. Why the transformation? … Continue reading

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Auto Glass Week™ 2021 Welcomes Back Auto Glass Safety Council™ as Co-Sponsoring Organization

Auto Glass Week™ 2021 (AGW) is excited to welcome back the Auto Glass Safety Council™ as a Co-Sponsoring organization of the event. The show offers three days packed with live demonstrations, competitions, exhibitions and quality educational seminars. The event will … Continue reading

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NSG Group and University of Cambridge Sowing Seeds for Future Glass Applications

The NSG Group and University of Cambridge are collaborating on new glass applications, while using the latest technology to realize the future of manufacturing. The group, which owns Pilkington United Kingdom Limited, is currently working with the University’s Fluids in … Continue reading

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PPI: September 2020 Shows Continued Rise in Auto Glass Material Pricing

Prices for materials used in the auto glass industry showed mostly increases in September 2020, according to recently released Producer Price Index (PPI) data from the Bureau of Labor Statistics (BLS). The monthly PPI, which includes auto glass*, increased by … Continue reading

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Sunroof Express Inc. Joins Auto Glass Week™ 2021 as a Cobalt Sponsor

Auto Glass Week™ (AGW) is pleased to welcome Sunroof Express Inc. as a Cobalt sponsor to the power-packed live event in January. AGW is created and designed specifically for the original equipment (OE) and aftermarket auto glass repair and replacement … Continue reading

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Judge Denies Request to Conceal Testimony

In a month of contentious legal wrangling that has seen 24 documents (motions, responses, orders etc.) filed this far, the judge in the Allstate vs Auto Glass America (AGA)* lawsuit and its counter suit ruled today upon an item both … Continue reading

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Auto Glass Week™ 2021 Gets New Sponsors

Auto Glass Week™ 2021 announces new sponsors. It will take place on January 12-14 at the Orange County Convention Center in Orlando, FL. Register to attend in person or from home at autoglassweek.com.

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Several Industry Companies Make List of Largest Franchise Systems

Companies in the auto glass industry and related sectors have made the Franchise Times Top 200+ list, an annual ranking of the 500 largest franchise systems in the U.S. based on the previous years system-wide sales. To qualify, franchisees must … Continue reading

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Gain Auto Glass Market Insights at Auto Glass Week 2021

The Auto Glass Week™ 2021 educational program kicks off with Nick St. Denis, director of research for Key Media & Research, with a discussion on the auto glass replacement market. St. Denis will cover key indicators of auto glass demand … Continue reading

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Collision Course: Can the AGRR and Collision Repair Industries Co-Exist?

If you have been in the business for a few decades you know it has changed a lot. While auto glass companies and collision companies, for example, used to stay in their own lane, today there is a great deal … Continue reading

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Orlando and Host Hotels are Prepared and Thriving!

Orlando venues are continuously updating their safety measure to be prepared and ready to receive eager attendees. Theme parks, attractions, hotels and restaurants are implementing health and safety protocols across the city. Orlando provides wide-open spaces for entertainment and outdoor … Continue reading

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Vitro Wants Claims Dismissed in Ongoing Boycott Lawsuit

Vitro lawyers have filed a request for an order of dismissal in the ongoing boycott civil lawsuit between O.E.M. Glass Network Inc. and Brooklyn Wholesale Glass Inc. (known together as OEMGN). The stipulation for dismissal would only apply to the … Continue reading

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Training Time: Performing a Replacement and Calibration on the 2020 BMW X5

Working on the BMWs are always interesting and the BMW X5 is no different–the unique design makes it easy but at the same time very technical, says Alfredo Calva, president of Alfredo’s Auto Glass, and a trainer for Auto Glass … Continue reading

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Service King Donates Car to San Antonio Resident Through Recycled Rides Program

Service King Collision (Service King) recently repaired and donated a 2016 Ford Focus to Brittney Jones, a San Antonio resident, through the National Auto Body Council’s (NABC) Recycled Rides program. Recycled Rides is a community action initiative where NABC members … Continue reading

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Celebrating 30 Years in the Industry

Although this year may have been filled with twists and turns many auto glass shops, including City Auto Glass (CAG), have celebrated milestones. Mike Schenian, CAG president and Jon Laski, CEO, shared some of the business’ strengths leading up to … Continue reading

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Secrets to a Successful Calibration

The National Institute for Automotive Service Excellence (ASE) recently hosted a webinar for service technicians titled, ADAS Calibration – Do It Right and Document What You Do! The webinar was presented by Brent Johnson, Vehicle Service Group global product management … Continue reading

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Glass Evidence: Was A Second Shooter Involved in President Kennedy’s Assassination?

Conspiracy theories about what happened on the day of President John F. Kennedy’s assassination have been in abundance for decades, but an encounter at the Smithsonian led glass consultant Chris Barry to analyze whether a second shooter could have been … Continue reading

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Another Technology Earthquake for Windshields

Holographic windshields may become the next big thing in vehicle glass. Though they have been around for a number of years, investors are looking more seriously at bringing the technology to market, and are backing up the look with an … Continue reading

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Former Employees Fight For Wages in Class Action Complaint

Elizabeth Longoria and Melissa Gomez have become the lead plaintiffs in a class action lawsuit against defendant American Automobile Association (AAA). The class action complaint alleges the association violated the Fair Labor Standards Act (FLSA) and the Arizona Wage Act. … Continue reading

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Wildfires and Their Impacts on the Industry

Wildfires have severely impacted businesses, homes and more on the West Coast, and according to news reports, California recorded its first gigafire in modern history this week. A gigafire is a term for a blaze that burns at least one … Continue reading

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Owner Retires from Fas-Break Glass

Fas-Break Glass took to its social media page to congratulate Kevin Massick, Fas-Break owner, located in Billings, Mont., on his retirement. Massick bought a distributorship and joined the Fas-Break Corporation in 1994, according to the company. “Kevin is a rock … Continue reading

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Case Closed: Final Verdict Issued in Defective Sunroof Suit

The defective sunroof lawsuit between plaintiff Tom Kondash and defendant Kia Motors America, Inc. (Kia) has come to an end. According to the final judgement, several motions were denied that included excluding expert testimonies. It is ordered and adjudged that … Continue reading

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Pilkington Releases New Automotive Glazing Option

Pilkington recently launched Pilkington Sundym™ Select, which the company states is the latest glazing innovation from its automotive division. According to Bill George, Pilkington’s business planning director, there was an industry need for this type of technology. By using suspended … Continue reading

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You Can’t Look Out the Back of These Cars, Recalls Issued

The National Highway Traffic Safety Administration (NHTSA) recently issued two visibility recalls from Nissan North America Inc. (Nissan), and Ford Motor Company (Ford). Nissan The recall, according to NHTSA, states that the rear window glass may separate from the vehicle, … Continue reading

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Latest Miles Driven Report Shows Drivers Stayed Off of the Roads

All road and street travel in the U.S. decreased by 11.2%, or 33.2 billion vehicle miles, for July 2020, compared to July 2019, according to the Federal Highway Administration’s (FHA) most recent numbers. Overall travel for the month is estimated … Continue reading

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Fix Auto Saint John East Upgrades Facility

Fix Auto Saint John East announced the expansion of its operations following an upgrade of its facility. The company says the new facelift will boost its current repair capabilities by three times and will include high-performance technologies and systems designed … Continue reading

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Judge Rules Against Class Certification in Lawsuit

U.S. District Court Judge Matthew W. McFarland, recently issued an order denying class certification the alleged defective sunroof lawsuit between plaintiff Tom Kondash and defendant Kia Motors America, Inc. (Kia). According to the order, Kondash’s class action request was denied … Continue reading

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COVID Boosts Digital Age for Auto Claims

Some auto glass members say having digital options for customers is needed and COVID-19 increased demand. The insurance claims side of the industry has offered customers options to file and check claim status reports online, and experts agree on its … Continue reading

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Mercedes-Benz Requests Class Action Complaint to be Removed or Dismissed

A recent motion in the class action lawsuit between Bruce Pickens and defendants Mercedes-Benz, Daimler AG, Saint-Gobain Sekurit (Saint Gobain), and Napleton Autowerks of Indiana, Inc. (Napleton Autowerks) seeks to put this case to rest. Defendants Napleton Autowerks recently filed … Continue reading

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Update: Auto Glass Shops Continue Moving Forward During COVID

Auto glass businesses, like many other companies were impacted by the onset of COVID-19. glassBYTES reached out to a few auto glass businesses to see how they’ve faired with safety changes, stay-at-home orders and more. “We actually got shut down … Continue reading

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Allstate vs. AGA Lawsuit and Countersuit Continues

The lawsuit filed by Allstate Insurance* against Auto Glass America and its owner Charles Isaly (AGA) and AGA’s countersuit continue to work their way through the U.S. District Court in Orlando. The past two weeks have seen motions concerning witnesses, … Continue reading

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Part Two: Mitchell International Highlights Augmented Reality in the Industry

Mitchell International, the parent company of National Auto Glass Specifications (NAGS), highlighted new industry trends that include augmented reality impacting the industry in its 2020 Third Quarter Industry Trends Report. glassBYTEs previously highlighted the view of Ryan Mandell, the company’s … Continue reading

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Judge Orders an End to Spontaneous Breakage Lawsuit

U.S. District Court Judge Yvonne Gonzalez Rogers issued an order that effectively ends the civil class-action lawsuit between Subaru of America (SOA) and plaintiffs Lucia Luong and Brian Mann in California’s Northern District. The plaintiffs alleged the auto manufacturer was … Continue reading

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Number of Calibrations Doubles from Last Year

Mitchell International recently published its 2020 Third Quarter Industry Trends Report. It highlights several items including an increase in calibrations, vehicle scanning and data-driven trends that impact the property and casualty industry. According to Ryan Mandell, Mitchell International claims performance … Continue reading

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What It Takes to Be a First Place Winner—Twice

Ace Auto Glass, the Hawaiian based auto glass repair and replacement (AGRR) company, recently won two awards for top AGRR services on the island. Company president, Calvin Tamaye, believes the awards coincide with the way Ace handles the jobs that … Continue reading

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Artificial Intelligence Gains Traction Among Insurers

Autonomous, vehicles will increase auto glass and visibility services as well as the length in vehicle ownership, says Frank Terlep, CEO of Autotechcelerators. Terlep spoke during a webinar entitled Industry Disruptions: What They Are & How They Will Disrupt the … Continue reading

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Chrysler’s Leaky Sunroof Class Action Lawsuit Ends

The ongoing class action lawsuit between David Cox and Chrysler has been settled. According to U.S. Magistrate Judge Tonianne J. Bongiovanni’s order, Fiat Chrysler automobiles (FCA) has agreed to pay attorney’s fees, costs and an incentive reward separately from the … Continue reading

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Class Action Suits Hits Kia Over Alleged Defective Windshields

Yandery Sanchez has become the lead plaintiff in a class action complaint, filed in Central California, against Kia Motors America Inc. (Kia). Sanchez alleges Kia is responsible for knowingly selling defective windshields. Sanchez states the allegedly defective windshields crack, chip … Continue reading

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Subaru’s Lawyers Say Defective Windshield Suit Should be Dismissed

The law office representing Subaru of America and Subaru Corporation (collectively Subaru) recently wrote a letter to U.S. District Court Judge Noel L. Hillman, to support a motion to dismiss filed in June 2020. This is a development in the … Continue reading

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PPI: August Shows Upswing in Auto Glass Material Pricing

Prices for materials used in the auto glass industry showed mostly increases in August 2020, according to recently released Producer Price Index (PPI) data from the Bureau of Labor Statistics (BLS). The monthly PPI, which includes auto glass*, increased by … Continue reading

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Auto Glass Productivity Ideas Debunked in 20 Minute Webinar

Ongoing improvement and growth are two common goals for industry business owners, and a driving force to several discussions and focus groups. Today two industry experts highlighted several ways shop owners can see progress in their business’ productivity in just … Continue reading

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Potential Witness Fights Subpoena

Activity continues in the lawsuit and counterclaim between Allstate Insurance* against Auto Glass America and its owner Charles Isaly (AGA). On September 1, attorneys for William Melton filed an objection regarding Allstate’s subpoena of Melton. The objection says the requests … Continue reading

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Auto Insurance Fraud Halted By California Insurance Department

Three Californians have been charged with multiple felony counts of auto insurance fraud and forgery, according to the California Department of Insurance. Luis Manuel Burgos self-surrendered to the Fresno County Jail shortly after being charged for allegedly filing fraudulent auto … Continue reading

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FCA Adds to Safety and Security Technology Glossary

Fiat Chrysler Automobiles (FCA) has expanded its safety and security glossary with terms auto glass professionals should be aware of. The listing defines commonly used industry terms related to auto glass repair and replacement. Two of the most common include … Continue reading

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CIECA Holds Semi-Annual Meetings

The Collision Industry Electronic Commerce Association (CIECA) recently held its semi-annual member meetings virtually and covered topics including: scanning and calibration, repair order and status, vehicle damage and imaging, as well as first notice of loss and glass. Each topic … Continue reading

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New Guidance Suggests Making Autonomous Vehicles Pandemic Proof

Zenzic (formerly Meridian), a company created by the UK government and automotive industry to focus on key areas in the global connected and self-driving sector, teamed up with Aurrigo, an autonomous company, to develop an industry-wide set of guidelines in … Continue reading

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Auto Glass Companies Left Picking Up the Pieces Following Hurricane Laura

Auto glass businesses in Lake Charles, La., along with many other areas were impacted by Hurricane Laura. The Category 4 storm swept through many of the Southern States causing structural damage to industry shops and homes, leaving several without power, … Continue reading

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Getting it Wrong: Survey Shows Incorrect Glass Parts Plague the Industry

The rate at which glass shops are receiving wrong glass parts seems to be on the rise, an AGRR magazine survey shows. But before you start accusing the manufacturers and distributors, there is a whole host of blame to go … Continue reading

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Loose Windshield Wipers Result in Visibility Recall

The National Highway Traffic Safety Administration (NHTSA) recently issued a visibility recall on select Volvo Car of N.A., LLC (Volvo) models. The recall impacts 2018-2020 Volvo XC60 vehicle owners. “The nuts that secure the front wipers may not have been … Continue reading

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Judge Seals Information in Case

The two sides in the Allstate vs. Auto Glass America and Charles Isaly (AGA) lawsuit and its counter claim have finally found common ground and the judge in the case agreed. Magistrate Judge Leslie Hoffman ordered that much of the … Continue reading

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Latest Miles Driven Report Shows Drivers Aren’t Taking to the Roads

All road and street travel in the U.S. decreased by 13%, or 36.5 billion vehicle miles, for June 2020, compared to June 2019, according to the Federal Highway Administration’s (FHA) most recent numbers. Month-over-month miles driven went up by 15.6% … Continue reading

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Mercedes-Benz Recalls More Than 30,000 Vehicles

Mercedes-Benz Australia (MB) has recalled 30,105 vehicles, citing issues with its sunroof glass panel and its sliding roof frame as the cause. The vehicle models impacted include the company’s: C, CLK, CLS and E Class models that were manufactured between … Continue reading

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When Calibration Doesn’t Work

“There are several things that come to mind when you think about all of the factors that can cause a calibration to fail, especially when you can work with [vehicle] systems that won’t always indicate that there is an issue,” … Continue reading

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Alleged Sunroof Defect Sparks Kia Canada Lawsuit

Marina Roy has become the lead plaintiff in a class action lawsuit against Kia for alleged panoramic sunroof defects. The class action lawsuit is seeking compensatory damages at an amount to be determined at a later date, as well as … Continue reading

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Judge Orders AGA to Turn Over Financial Records

Judge Leslie Hoffman was clearly frustrated with both sides. Hoffman, a magistrate judge for the U.S. District Court in the Middle District of Florida (Orlando) had summoned lead attorneys involved in the Allstate Insurance vs. Auto Glass America and its … Continue reading

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The $11,000 Reason Not to Break the Glass

Replacing the windshield in a half-a-million-dollar car might sound intimidating but head auto glass technician Gary Blakely says the key is to just, “get out of your head.” “At the end of the day it’s four wheels, some sort of … Continue reading

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Mitchell Announces Cloud-Based Glass Claims and Repair Management Solution

Mitchell recently announced the availability of the Mitchell® Cloud Glass solution, a glass repair and replacement system that directly links original equipment manufacturer (OEM) repair procedures found in the Mitchell® TechAdvisor database to National Auto Glass Specifications (NAGS). According to … Continue reading

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Safelite Solutions Ends Deal with Westhill Inc.

Safelite Solutions recently announced it has terminated its strategic partnership with Westhill Inc., an Atlanta insurance technology company after seven months. Both companies had announced the new partnership in late January of this year. “Over the past few months, it … Continue reading

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Judge Dismisses Arizona AOB Fraud Lawsuit

U.S. District Court Judge Susan Brnovich approved the stipulation for dismissal in the suit between Government Employees Insurance Co., GEICO Indemnity Co., GEICO General Insurance Company and GEICO Casualty Co. (collectively Geico) and defendants, Auto Glass Express (AGE) and its … Continue reading

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Several Updates Made in AOB Suit

A Florida Middle courtroom has been filled with filings lately in the legal assignment of benefits (AOB) battle between Allstate Insurance Company, Allstate Fire and Casualty Insurance Company, Allstate Indemnity Company and Allstate Property and Casualty Insurance Company (collectively Allstate) … Continue reading

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AAA Study Finds Active Driving Assistance Systems Do Less to Assist Drivers

“[The] American Automobile Association (AAA) has repeatedly found that active driving assistance systems do not perform consistently, especially in real-word scenarios,” said Greg Brannon, AAA automotive engineering and industry relations director, speaking about a recent AAA study. AAA evaluated four … Continue reading

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PPI: July Shows Mostly Increases in Auto Glass Material Pricing

Prices for materials used in the auto glass industry showed mostly increases in July 2020, according to recently released Producer Price Index (PPI) data from the Bureau of Labor Statistics (BLS). The monthly PPI, which includes auto glass*, increased by … Continue reading

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Financial Results for Boyd Group Proves Impact of COVID-19

The COVID-19 pandemic definitely made an impact on industry companies, as was shown through the recent financial results for Boyd Group Services Inc. The company, which owns, Gerber Collision and Glass and Glass America, issued its financial results for the … Continue reading

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NSG Group Reports Drop in Revenue, Operatizing Profit

NSG Group reported a drop in revenue and operating profit for each of its segments in the first quarter (Q1) of fiscal year (FY) 2021 (April through June 2020) compared to FY2020 Q1. In total, the company reported $859.9 million* … Continue reading

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Webinar Highlights the Importance of OEM Certification

“You’re making the investment today for the return down the line,” said Connor Smith, CARSTAR original equipment manufacturer (OEM) manager, as he began describing the value in auto glass businesses gaining OEM certifications in an industry webinar. The webinar, The … Continue reading

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AGSC Announces New Meeting Dates

The Auto Glass Safety Council™ (AGSC) has rescheduled its meetings originally scheduled for September. The meetings have been moved to the week of January 11, 2021 in Orlando, Fla. All AGSC and NWRD meetings scheduled for September, including the AGRSS … Continue reading

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Calibration Highlighted in UK Insurance Requirements

Thatcham Research (Thatcham), a not for profit insurer-funded research center, recently published its UK Insurance Industry Requirements (IIR), which, according to the research center, promotes safe repairs for Advanced Driver Assistance Systems (ADAS) equipped vehicles. There is also a specific … Continue reading

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Judge Issues Stipulations and Proposed Protection Order in Ongoing Boycott Lawsuit

A Federal Court Judge recently issued new stipulations and a “proposed” protection order in an ongoing boycott lawsuit that involves several industry companies. The proposed protection order is designed to safeguard confidential business and trade secret information that is consistent … Continue reading

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Connecticut Auto Glass Bill Doesn’t Make it Out of 2020 Session

The auto glass legislation introduced earlier this year has failed to make it out of Connecticut’s 2020 session. The House Bill, also known as HB 5294, looked to “establish an auto glass temporary license to allow auto glass companies doing … Continue reading

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SEMA 2020 is Cancelled

The Specialty Equipment Market Association (SEMA) Show will not be taking place this year. The association made an announcement this afternoon and stated COVID-19 and concerns about unavailable event facilities and services were the cause. “While both event organizers and … Continue reading

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AGSC Issues Recalibration Guidance

The Auto Glass Safety Council (AGSC) has recently released a checklist for use with vehicles that require an Advanced Driver Assistance Systems (ADAS) recalibration after having an auto glass replacement. “Proper calibration of the ADAS system in a vehicle after … Continue reading

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CSN Collision Centres and 1Collision Network Merge

CSN Collision Centres (CSN) and 1Collision Network (1Collision) recently announced the merger of their businesses. The CSN and 1Collision footprint now has 240 locations across North America, with a combined network revenue of over $550 million USD ($750 million CAD). … Continue reading

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Decreases For Miles Driven in Every Region in Latest Report

All road and street travel in the U.S. decreased by 25.5%, or 72.9 billion vehicle miles, for May 2020, compared to May 2019, according to the Federal Highway Administration’s (FHA) most recent numbers. Month-over-month miles driven went up by 24.1% … Continue reading

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Is There a Coin Shortage and Could it Affect Your Business?

Yet another casualty of COVID-19 is a shortage of coins in the U.S., according to media reports and confirmed from the Federal Reserve. This may or may not be affecting retail auto glass businesses, as most people pay via credit … Continue reading

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LKQ Corporation Second Quarter Results Report Improved Revenue Trends and Debt Reduction

LKQ Corporation released its second quarter 2020 revenue of $2.6 billion today which is down 19.1% year-over-year, according to the company. Other results include a net income of $119 million (down 21.2%), an adjusted net income of $161 million (down … Continue reading

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Leaky Windshield Class Action Suit Gets Pulled from Federal Court

The lead plaintiff in a class action lawsuit against Jaguar Land Rover North America LLC (JLRNA), that alleged the manufacturer was responsible for a number of leaky windshields, has filed a notice of dismissal in Tennessee Federal Court. According to … Continue reading

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Corning Emerges with Strong Second Quarter Report

Corning Inc. (Corning) highlighted its strength and positive performance despite COVID-19, attributing it to several initiatives during the company’s second fiscal quarter financial report conference call. Corning manufactures Gorilla Glass, which is found in both the smartphone and automotive industry, … Continue reading

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Class Action Suit Gets a New Set of Stipulations

New stipulations and court dates have been set for an ongoing class action lawsuit centered on alleged defective sunroofs for select Volvo models. The class action suit was filed on behalf of Plaintiffs Joanne Neale, Keri Hay, Kelly McGary, Svein … Continue reading

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PPI: June Shows Upswing in Auto Glass Material Pricing

Prices for materials used in the auto glass industry showed increases in June 2020, according to recently released Producer Price Index (PPI) data from the Bureau of Labor Statistics (BLS). The monthly PPI, which includes auto glass*, increased by 2.3% on … Continue reading

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Auto Glass America Renews its Protective Order Motion

Auto Glass America LLC, (AGA) revived its motion for a protective order against Allstate this week. The motion is in an effort to “prohibit the disclosure of irrelevant and non-discoverable financial records and information” by AGA’s certified public accountant, Lacy … Continue reading

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OSHA Reminders for Work During Extreme Temperatures

With temperatures soaring across the U.S., the Occupational Safety and Health Administration (OSHA) reminds companies to protect workers during heat exposure, both indoors and out. In the auto glass industry, technicians are busy doing installations, and in glass plants they … Continue reading

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Progressive Issues New Market Pricing

Progressive Insurance recently sent out a notice regarding its new policy on glass market pricing for static, dynamic and dual recalibrations. The auto insurance’s new pricing policy became effective for glass shops at the beginning of the month. Progressive notes … Continue reading

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Let’s Get Inventive: Auto Glass Inventors Share Their Stories

If you missed the May/June issue of AGRR, then you neglected to hear the stories of a few auto glass technicians such as Ben Rorick of TechnaGlass and Jacques Navant of Don’s Mobile Glass, turned inventors, who were profiled in … Continue reading

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AGSC Issues Manual on Providing Services During Pandemic 

The Auto Glass Safety Council has issued a new manual on providing services during the COVID-19 crisis. Dealing with COVID-19 in the Workplace provides manufacturers, suppliers and auto glass repair and replacement companies with information on proper procedures and equipment for … Continue reading

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Volkswagen Dodges a Class Action Lawsuit Over Alleged Defective Sunroofs

Krzysztof Ziarno has voluntarily dismissed a class action lawsuit he filed in April of this year against Volkswagen Group of America (VW). Ziarno was suing the auto manufacturer after alleging the company “knowingly sold models with defective sunroofs” that leaked … Continue reading

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Safelite Solutions Now Powers MAPFRE Insurance’s Auto Glass Program

Safelite Solutions (Safelite) will soon take over claims administration for MAPFRE Insurance in a Massachusetts auto glass program. MAPFRE refers to the program as a single end-to-end management solution that is expected to benefit all of its auto glass claims. … Continue reading

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Federal Judge Denies Motion to Dismiss

U.S. District Judge, Carlos Mendoza, denied Auto Glass America (AGA) and its owner Charles Isaly’s motion to dismiss for lack of subject matter jurisdiction in its assignment of benefits (AOB) fraud lawsuit yesterday. The ongoing legal battle is between Allstate … Continue reading

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Auto Glass Companies Make Global Franchise Listing

Entrepreneur Magazine ranked the top global franchises and several auto glass companies made its 2020 listing. Novus Glass, Ziebart, Glass Doctor and SuperGlass Windshield Repair made it on to the magazine’s Franchise 500. The Annual Franchise 500 ranks franchise companies … Continue reading

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NOVUS Glass Welcomes First Exclusively Mobile Franchise in Canada

Daryll O’Keefe, regional vice president for Fix Network Ontario, recently welcomed Steve Ramdan and Brian Ganase as the first franchise strategic partners to offer auto glass repair and replacement services using the NOVUS Glass mobile van. The van is prepared … Continue reading

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Another Lawsuit Reaches Settlement

The Florida assignment of benefits (AOB) fraud lawsuit between Government Employees Insurance Co., GEICO Indemnity Co., GEICO General Insurance Company and GEICO Casualty Co. (collectively GEICO) and the defendants: Smart Ride (originally organized under the name Chipio Windshield Repair, LLC), … Continue reading

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GEICO Dismisses AOB Fraud Lawsuit Following Settlement

The Central California lawsuit between Government Employees Insurance Co., GEICO Indemnity Co., GEICO General Insurance Company and GEICO Casualty Co. (collectively GEICO) and Winaffix Auto Glass LLC (WAG) and its owners, Tal Elzari and Navid Vatankhahan has ended. According to … Continue reading

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General Motors Posts ADAS Resources

General Motors (GM) recently published a guide for auto glass businesses, auto insurers and consumers on Advanced Driver Assistance Systems (ADAS). The recently published document provides a list of available systems, components involved, and when these require a calibration procedure … Continue reading

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Auto Glass America Issues Response to Lawsuit

Just prior to the official kickoff to the July 4th holiday weekend Auto Glass America (AGA) and its owner Charles Isaly filed a response to a motion for a protective order filed by Auto Glass Inspection Services Inc. (AGIS). This … Continue reading

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Holiday Weekend Update: See Which Shops are Open

Independence Day falls on a Saturday this year and this week glassBYTEs asked auto glass business if they would be open or closed tomorrow in observance of the holiday. The chart below shows the results of our poll. Closed Friday … Continue reading

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Class Action Complaint Filed Against Land Rover For Alleged Windshield Leaking Issue

TH Chiro, PLLC has become the lead plaintiff in a class action complaint, filed in Tennessee, against Jaguar Land Rover North America LLC (JLRNA). In the class action complaint, Chiro alleges the auto manufacturer is responsible for windshield leaks that … Continue reading

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Webinar Highlights What the Industry’s Future in Repair Could Be Like

As more states continue reopening the Collision Industry Electronic Commerce Association (CIECA) took a closer look at the current landscape of the industry. The association hosted a webinar titled “Back to the Future of Collision Repair & How CIECA Brings … Continue reading

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Report Shows Link Between Distracted Driving and Auto Insurance Premiums

The Coronavirus forced the country into a state of constant change for months as medical professionals and government leaders tried to learn as much as they could while offering safety guidelines. The auto glass industry was directly impacted when states … Continue reading

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New Hampshire Bill Dies in Committee

A bill that was pre filed at the end of 2019 and introduced in New Hampshire’s House earlier this year failed to make it out of the Senate. The bill, also known as HB 1455, would have made it “an … Continue reading

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Visibility Issue Prompts NTHSA to Issue Recall

The National Highway Traffic Safety Administration (NHTSA) recently issued three visibility recalls on Highland Ridge RV, Keystone RV Company (Keystone), and Thor Motor Coach (TMC). Each recall states the affected vehicle models have bonding issues. Highland Ridge RV The recall, … Continue reading

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Class Action Complaint Filed Against Mercedes-Benz for Alleged Spontaneous Sunroof Breakage

Bruce Pickens has become the lead plaintiff in a class action complaint, filed in Illinois, against Mercedes-Benz, Daimler AG, Saint-Gobain Sekurit (Saint Gobain), and Napleton Autowerks of Indiana, Inc. (Napleton Autowerks). In the class action complaint, Pickens alleges the German … Continue reading

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Auto Glass Related Companies Make Fortune 500 Listing

Fortune 500 magazine ranked the biggest American companies in its June/July 2020 issue, a few of which are related to the auto glass and insurance industries. Several were in the top 100: Ford Motor landed the 12th spot earning $155,900 … Continue reading

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Judge Weighs in on Another Protective Order

Auto Glass Inspection Services Inc. (AGIS) urged the Court to grant an order of protection in relating to Auto Glass America, LLC’s (AGA) notices of deposition Duces Tecum. A Duces Tecum is a type of subpoena that requires a witness to … Continue reading

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PPI: May Shows Increase in Auto Glass Material Pricing

Prices for materials used in the auto glass industry showed increases in May 2020, according to recently released Producer Price Index (PPI) data from the Bureau of Labor Statistics (BLS). The monthly PPI, which includes auto glass*, increased by 1.8% … Continue reading

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Judge Grants Plaintiff’s Class Certification Motion

Federal Court Judge Joseph Dickson made rulings on several matters in Volvo’s ongoing sunroof class action lawsuit this week. According to Judge Dickson’s order, the plaintiffs’ renewed motion for class certification is to be served on the defendant Volvo, on … Continue reading

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Subaru Motions to Dismiss Class Action Lawsuit

Subaru of America Inc. (Subaru) filed a reply brief to further support the company’s motions to dismiss an ongoing class action lawsuit, originally filed by Christine Powell against the auto manufacturer for allegedly defective windshields. The suit also added 15 new … Continue reading

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Adhesion Issue Sparks Recall

The National Highway Traffic Safety Administration (NHTSA) issued a new safety recall of certain Jayco, Inc. (Jayco) buses, medium, and heavy vehicles. The recall states the affected vehicle models’ adhesive bond between the glass and the metal hinge frame of … Continue reading

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LKQ Corporation Announces Second Quarter 2020 Business Update

LKQ Corporation (LKQ), parent company of PGW Auto Glass, announced an update on its second quarter 2020 operating performance through May, as well as an amendment to its Senior Secured Credit Facility. LKQ stated the coronavirus’s effect through May 2020 … Continue reading

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Ford Cautions Against the Use of Aftermarket Glass

Ford Motor Company issued a statement earlier this month, outlining what it says is the need for OEM glass to be used in replacement on the company’s vehicles. The statement says that the “[w]indshield and side glass play an integral … Continue reading

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Guardian Europe Finalizes Sale of Automotive Aftermarket Glass Fabrication and Distribution Business

Guardian Europe S.à r.l. (Guardian) has finalized the sale of its Guardian Automotive  aftermarket glass fabrication and distribution business to PARTER Capital Group AG (PCG). The transaction includes automotive glass fabrication operations in Llodio and Valencia, Spain, and a warehouse … Continue reading

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Webinar Highlights ADAS Calibration Importance

A recent webinar highlighted the importance of Advanced Driver Assistance Systems (ADAS) calibrations and why your technicians should have a record of what they’ve done during the process. The webinar featured Brent Johnson, Chief Collision Technology global product management director, … Continue reading

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PPPFA Guidelines Could Help Your Auto Glass Business

The President signed the Paycheck Protection Program Flexibility Act (PPPFA) into law on June 5, which is geared towards small businesses, including auto glass companies, who qualified for the Paycheck Protection Program (PPP). The House passed the PPPFA on May … Continue reading

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Judge Dismisses Order of Protection Request

A request for an order of protection filed by Auto Glass Inspection Services Inc. (AGIS) was denied this week, as was a motion to reject a non-party Subpoena Deposition Duces Tecum filed by Allstate. In the ongoing lawsuit between Allstate … Continue reading

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Round Two of Subpoenas in Allstate Lawsuit

The ongoing lawsuit between Allstate Insurance Company, Allstate Fire and Casualty Insurance Company, Allstate Indemnity Company and Allstate Property and Casualty Insurance Company (collectively Allstate) and defendants Auto Glass America LLC (AGA) and its owner, Charles Isaly show no signs … Continue reading

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Glass in Space? Check Out the SpaceX Cockpit.

A recent trip into space has become an Internet sensation for many in the glass business, as the shuttle now sports a full glass cockpit. On Saturday, May 30, 2020 SpaceX’s Falcon 9 launched Crew Dragon’s second demonstration mission from … Continue reading

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Vitro to Close Evansville Plant

Vitro Automotive Glass (Vitro) has announced it is closing its auto glass manufacturing plant in Evansville, Ind., by the end of the year. According to Vitro, the economic impact of COVID-19 was a factor in the decision. Vitro previously had … Continue reading

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International Panel Discussed Changes to Auto Insurance Claims in Webinar

Several states have slowly begun to re-open, which means more drivers are expected to return to the roads – a relief for the auto insurance industry. The Claims Bridge International (CBI) hosted a free webinar yesterday; titled “Is COVID-19 Driving … Continue reading

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Hyundai Owners Allege Windshields Spontaneously Break in Class Action Complaint

Lorenzo Ford and Tina Forehand (collectively the plaintiffs) recently filed a class action complaint against Hyundai Motor America (HMA) and Hyundai Motor Company (HMC), (collectively Hyundai or defendants) in Central California. The plaintiffs allege Hyundai manufactured, marketed, distributed, and sold … Continue reading

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Tesla Owner Sues Automaker Over Alleged Defects

Entewan Faragalla recently filed a class action complaint in California against Tesla Inc. and Tesla Motors (collectively Tesla). Faragalla alleges the auto manufacturer’s vehicles are “defective insofar as they are equipped with defective touchscreen media control units (MCU(s)) which routinely fail … Continue reading

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NSG Releases Fiscal Year Financials

Nippon Sheet Glass (NSG) recently released its 2020 fiscal year financial results and it noted the company’s automotive glass sales revenue decreased when compared to the same period last year. NSG is one of the largest auto glass manufacturers in … Continue reading

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Top Private Fleets List a Wide Cross Section – Including AGRR Companies

FleetOwner magazine ranked the top 500 private fleets based on the number of trucks and tractors they operate in its April issue. The list, according to the company, is based on a FleetSeek database that’s continuously updated. FleetOwner noted its data is … Continue reading

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Auto Glass Business Owners Grapple with Employees Who Don’t Want to Come Back

A recent report in FORBES magazine discussed a situation that a number of business owners have found themselves in, and auto glass company owners are no exception. The Federal Coronavirus Aid, Relief, and Economic Security (CARES) Act provides an additional … Continue reading

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Paul Morris Participates in Idea Sharing Summit for Businesses

Paul Morris, president of Jack Morris Auto Glass – Memphis, was recently featured in the Finding Funding segment of a New Normal virtual summit developed by the Tennessee Chamber of Commerce in cooperation with Memphis Mayor Jim Strickland. Jack Morris Auto Glass didn’t … Continue reading

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Auto Glass Inspection Service Objects to Subpoena in AOB Lawsuit

The legal face-off between Allstate Insurance Company, Allstate Fire and Casualty Insurance Company, Allstate Indemnity Company and Allstate Property and Casualty Insurance Company (collectively Allstate) and defendants Auto Glass America LLC (AGA) and its owner, Charles Isaly continues to heat … Continue reading

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Auto Glass Week™ Announces Change of Dates

Auto Glass Week ™ 2020 has been rescheduled. The international event will now be held January 12-14, 2021 at the Orange County Convention Center in Orlando, Florida. The city and venue have remained the same, only the dates have changed … Continue reading

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Boyd Group Reports Sales

Boyd Group Services Inc. (The Boyd Group) released its 2020 first quarter financial report today and noted its sales increased by 12.6% to $628.4 million when compared to the same period in 2019. According to the report, its same-store sales … Continue reading

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California Clamps Down on 1099 Contractors

California often serves as a bellwether for legislation that is slowly adopted in other states throughout the country and an Assembly Bill could have serious implications for auto glass companies that subcontract work to installers as independent (1099) contractors. Assembly … Continue reading

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Mediator Cancels Scheduled Session in Auto Glass AOB Fraud Lawsuit

Mediator Stanford Blake of Tampa, Fla. filed a notice of cancellation today for a virtual mediation set for May 27, 2020 via Zoom in the ongoing legal showdown between Allstate Insurance Company, Allstate Fire and Casualty Insurance Company, Allstate Indemnity … Continue reading

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Auto Glass Replacement Businesses Donate PPE Supplies

The PipeKnife Company (PipeKnife) teamed up with Clean Plus Inc. (Clean Plus) to make a donation of personal protective equipment (PPE) to the Loveland, Colo. police department. The two companies also donated sanitizer, sprayers and nitrile gloves. The donation, which … Continue reading

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Fuyao Releases 2019 Year-End Results and Highlights Future Goals

Fuyao Glass Industry Group (Fuyao) recently released its 2019 annual financial report, which ended on December 31, 2019. The company highlighted its revenue growth, global response to COVID-19, and more in its report. “In 2019, the global economic growth weakened … Continue reading

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Reimbursements Land State Farm in Supreme Court

MRI Associates of Tamps Inc. (MRI Associates) went to the Supreme Court in hopes of overturning a previous ruling in favor of State Farm Insurance Co. (State Farm). The lawsuit centers on State Farm’s method for calculating reimbursements under Florida’s … Continue reading

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Allstate Asks Court to Extend Mediation Date – Court Issues Response

The beginning of May saw new movement in the ongoing assignment of benefits (AOB) fraud lawsuit between Allstate Insurance Company, Allstate Fire and Casualty Insurance Company, Allstate Indemnity Company and Allstate Property and Casualty Insurance Company (collectively Allstate) and defendants … Continue reading

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Judges Deny Class Certification in Honda Lawsuit

A panel of judges denied an appeal which had sought to gain class action status in a lawsuit against Honda Motor Co. (Honda). The lawsuit alleged Honda sold its Pilots with defective power windows. Circuit Court Judges Johnnie Rawlinson and … Continue reading

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Geico Sends Notice On New Market Pricing

Geico recently sent out a notice regarding its new policy on glass market pricing for recalibrations, in the U.S. excluding Florida. The auto insurance’s new pricing policy will become effective for glass shops May 14, 2020. Geico says the rate … Continue reading

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Geico Files Another AOB Fraud Lawsuit – This Time in Arizona

Government Employees Insurance Co., GEICO Indemnity Co., GEICO General Insurance Company and GEICO Casualty Co. (collectively Geico) filed a complaint in Arizona Federal Court against defendants, Auto Glass Express (AGE) and its owners and managers, Danielle Dean and Saxton Lafasto … Continue reading

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First Quarter Results Out for LKQ

LKQ Corporation (LKQ), parent company of PGW Auto Glass, reported several decreases in its first quarter in 2020, according to its latest financial report. The company’s first quarter revenue went down by 3.2%, to the tune of $3 billion. Net … Continue reading

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Volvo Urges Judge to Dismiss Plaintiff Subpoenas in Sunroof Lawsuit

Volvo defense attorneys filed a letter to the presiding judge urging the court to dismiss subpoenas, filed by the plaintiffs, requesting additional information from the Department of Motor Vehicles (DMV) in an ongoing leaking sunroof class action lawsuit. “Nearly six … Continue reading

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Auto Claims Down 50% Says Solera

COVID-19 seems to become more taxing as time continues and more is learned about the virus. Solera recently held a webinar COVID-19 What’s Now and What’s Next, where a panel of the company’s experts addressed how the virus is impacting … Continue reading

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Increases For Miles Driven in Every Region in Latest Miles Driven Report

All road and street travel in the U.S. increased by 2.1%, or 5.3 billion vehicle miles, for January 2020, compared to January 2019, according to the Federal Highway Administration’s (FHA) most recent numbers. This is before the COVID crisis hit … Continue reading

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Industry Webinar Highlights Tracking Workplace COVID-19 Cases and More

COVID-19 has not been a stranger to the industry as multiple auto glass repair and replacement businesses have made adjustments, and in some cases, have temporarily closed in order to help limit the virus’ spread. Vector Solutions hosted a webinar … Continue reading

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National Labor Relations Board Sides in Fuyao’s Favor

Fuayo Glass America Inc. (Fuyao) will not be prosecuted by the National Labor Relations Board (NLRB) because the allegations made against the auto glass company in “American Factory” were not timely, according to an agency official. Patricia Nachand, NLRB Ohio … Continue reading

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Industry Webinar Highlights COVID-19 Challenges

As COVID-19 continues to impact the industry, the Collision Industry Electronic Commerce Association (CIECA) hosted a webinar that focused on some of the challenges associated with the continued spread of the virus. “This broadcast is aimed at addressing the many … Continue reading

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More Industry Companies Share Thoughts on COVID-19 Relief Programs

glassBYTEs previously released an article detailing government COVID-19 relief program options for auto glass business owners. Since then, additional companies have come forward and have shared what programs they view as most valuable. “The stimulus package won’t do it all, … Continue reading

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Court Grants Parts and Denies Parts of Tesla’s Motion to Dismiss in Injury Lawsuit

A Federal Judge recently ruled to grant parts and deny parts of Tesla’s motion to dismiss, in its lawsuit with plaintiff, Marlen Mesutovich Izzetov and his minor child. Izzetov has alleged the electric auto manufacturer is responsible for injuries his … Continue reading

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Allstate Asks Court to Allow Response to Show Cause Order

It didn’t take long for Allstate Insurance Company, Allstate Fire and Casualty Insurance Company, Allstate Indemnity Company and Allstate Property and Casualty Insurance Company (collectively Allstate) to file a request to respond to a show cause order in its ongoing … Continue reading

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Judge Discharges Show Cause Orders in Ongoing AOB Fraud Lawsuit

Michael Laurato is a defense attorney in the ongoing battle between Allstate Insurance Company, Allstate Fire and Casualty Insurance Company, Allstate Indemnity Company and Allstate Property and Casualty Insurance Company (collectively Allstate) and defendants Auto Glass America LLC (AGA) and … Continue reading

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Mygrant Files Denial

Mygrant Glass Company Inc. (Mygrant) recently filed a response to O.E.M. Glass Network Inc. and Brooklyn Wholesale Glass Inc. (known together as OEMGN) amended complaint in the boycott lawsuit involving several industry companies. Mygrant denies all of the allegations in … Continue reading

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Vitro Automotriz Glass Closes One of Its Production Lines; Issues Recall

Vitro Automotriz, S.A. de C.V. (Vitro) has announced the company is closing one of its production lines in Meadville, Pa., where more than 100 positions will be impacted by the closing. According to Vitro, the economy, COVID-19 and a need … Continue reading

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COVID-19 Impacts Drivers State-By-State

Mojio recently released a new project that examines COVID-19’s impact on driving behavior. The project analyzes vehicle usage, which has decreased since the virus began to spread according to the company’s data, at both nationwide and state-by-state levels. Mojio designs, … Continue reading

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How CDC Advises Cleaning Up After a Worker Gets Infected

The auto glass industry has tried to combat the spread of COVID-19 by following guidelines from the Occupational Safety and Health Administration (OSHA) as well as local and state government officials. Both Tesla and State Farm have announced having employees … Continue reading

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Industry Experts Share Insight on the Usefulness of Government Relief Programs

The government has created several relief programs as a result of COVID-19’s impact. The Coronavirus Aid, Relief, and Economic Security (CARES) Act, the Paycheck Protection Program (PPP) loan, the Economic Injury Disaster Advance Loan (EIDL), and the Families First Coronavirus … Continue reading

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Mygrant Glass Opens Four Locations

Mygrant Glass has recently opened four new locations, which the company states brings it to a total of 84 operating locations nationwide. The new locations are located as follows: Centennial, Colo., located at 7151 S. Blackhawk Street, Suite 100; Windcrest, … Continue reading

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Allstate Claims Recent Motion to Dismiss was Made in Bad Faith

Allstate Insurance Company, Allstate Fire and Casualty Insurance Company, Allstate Indemnity Company and Allstate Property and Casualty Insurance Company (collectively Allstate) filed a response to the defendants, Auto Glass America LLC (AGA) and its owner, Charles Isaly’s motion to dismiss … Continue reading

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Allstate Claims Recent Motion to Compel was Frivolous – Asks Court to Dismiss it

Allstate Insurance Company, Allstate Fire and Casualty Insurance Company, Allstate Indemnity Company and Allstate Property and Casualty Insurance Company (collectively Allstate) filed a response to the defendants, Auto Glass America LLC (AGA) and its owner, Charles Isaly’s motion to compel … Continue reading

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Understand How the Families First Coronavirus Response Act Affects You

The Families First Coronavirus Response Act (FFCRA) requires certain employers to provide their employees with paid sick leave or expanded family and medical leave for specified reasons related to COVID-19. The Department of Labor’s Wage and Hour Division administers and … Continue reading

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General Motors Works Around the Clock to Meet Ventilator Demand

President Trump signed a memorandum directing the health and human services secretary to use “any and all authority available under the Defense Production Act to require General Motors (GM) to accept, perform, and prioritize federal contracts for ventilators” at the … Continue reading

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Research Firm Takes Stock of COVID-19 in Variety of Areas

Analysts at ABI Research published a white paper analyzing various industries and the potential impacts of COVID-19. glassBYTEs.com breaks it down in a few key areas including automotive sales, transportation and logistics and manufacturing. First in the area of smart … Continue reading

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Safelite Announces Layoffs and Other Measures in Response to COVID-19

Safelite president and CEO Tom Feeney announced major company changes today, due to the effects of COVID-19 on the auto glass industry. According to Feeney, the company has experienced unprecedented change brought on by unimaginable circumstances. “COVID-19 is a major … Continue reading

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Experts Weigh in on Self-Care, Mental and Emotional Wellness During Pandemic

Practicing self-care isn’t anything new, in fact it might be seen as more valuable now that the country has been under additional stress since the COVID-19 outbreak. The virus seems to have everyone on the move as many are working … Continue reading

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Safelite Solutions Stops Contact Center Operations for SGC Network

Safelite Solutions (Safelite) has announced that on Wednesday, March 25th, 2020, Safelite will cease contact center operations for SGC Network Shop Care and transition service needs to its digital channels, due to decreased volume, according to the company’s announcement. All … Continue reading

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Senate Passes Stimulus Package with Relief for Businesses, Individuals

Following days of negotiations and failed attempts, the U.S. Senate finally agreed to a $2 trillion stimulus package Wednesday aimed at propping up U.S. households and businesses amid the COVID-19 outbreak. White House and Senate leaders announced an agreement in … Continue reading

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Allstate Responds to Courts Ruling on Mediation Extension Request

Allstate Insurance Company, Allstate Fire and Casualty Insurance Company, Allstate Indemnity Company and Allstate Property and Casualty Insurance Company (collectively Allstate) filed an unopposed motion that requested additional time for the insurance company to respond to the defendants, Auto Glass … Continue reading

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Auto Insurance Agencies See Reduced Claims Since Virus Outbreak

As more states implement shutdowns in an effort to limit COVID-19’s reach, auto insurance providers run the risk of declines in insurance claims. J. Robert Hunter, Consumer Federation insurance director and Birny Birnbaum, Center for Economic Justice director, wrote a … Continue reading

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Clarifying Essential Employees and Further Effects on Industry Businesses

When California announced yesterday that the state, with the exception of “essential employees,” was on lockdown, many business such as auto glass companies, wanted to make sure that they indeed fall into that essential category. Then this morning the Pennsylvania … Continue reading

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Judge Grants and Denies Parts of Mediation Extension Request in Ongoing Lawsuit

A Florida Middle Court Judge ruled to grant and dismiss portions of Allstate Insurance Company, Allstate Fire and Casualty Insurance Company, Allstate Indemnity Company and Allstate Property and Casualty Insurance Company (collectively Allstate)’s request for additional time prior to its … Continue reading

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Boyd Group Services Inc. Report States Its Sales increased by 22.5%

Boyd Group Services Inc. (The Boyd Group) released its 2019 fourth quarter and full year financial report today and says sales increased by 22.5% to $2.3 billion (from $1.9 billion), when compared to the same time period in 2018. Same-store … Continue reading

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How OSHA Says Companies Should Deal With COVID-19 in the Workplace

As U.S. companies face down the threat of COVID-19, the U.S. Department of Labor’s Occupational Safety and Health Administration (OSHA) released input for how to prepare for and minimize impacts. Guidance was developed with the help of the U.S. Department … Continue reading

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COVID-19 Outbreak Prompts Auto Glass Shops to Take Action

As COVID-19 continues to spread some auto glass businesses have implemented additional safety practices to ensure their employees and customers remain protected. glassBYTEs reached out to some industry professionals to learn what if any changes they’ve made. Carlex issued the … Continue reading

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Could the COVID-19 Outbreak Lead to Additional Mediation Time?

The COVID-19, also known as the coronavirus, outbreak sparked Allstate Insurance Company, Allstate Fire and Casualty Insurance Company, Allstate Indemnity Company and Allstate Property and Casualty Insurance Company (collectively Allstate) to request additional time prior to its scheduled mediation with … Continue reading

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XYG Issues Statement in Response to “Auto Glass Industry Faces Calibration Issues from Two Manufacturers” 

XYG is issuing a statement to correct and clarify the claims made in the “Auto Glass Industry Faces Calibration Issues from Two Manufacturers” article. Click here for the full statement from XYG. glassBYTEs issued a statement as well.  

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GM Class Action Lawsuit Gets Pulled From the Courtroom

Jason Truesdell turned the lights off on his class action lawsuit against General Motors LLC (GM) by volunteering to dismiss it. Truesdell filed a complaint against the auto manufacturer alleging a defect in certain 2010-2015 Cadillac SRX vehicle headlights. The … Continue reading

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Industry Members Share Stance Following Virus Outbreak

The coronavirus, also known as COVID-19, sparked national attention following several confirmed cases in the United States. The virus, which originated in China, has already killed more than 4,000 people worldwide, according to CNN, –Several in the auto glass industry … Continue reading

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Subaru Asks Judge to Dismiss Class Action Suit

Subaru of America Inc. (Subaru) recently requested the class action lawsuit, originally filed by Christine Powell against the auto manufacturer for allegedly defective windshields, be dismissed for failing to state a claim and lack of jurisdiction. Last month 15 new … Continue reading

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Associations Speak Out On Connecticut Auto Glass Bill

Associations and businesses have begun to speak out – in both opposition and support – of a new piece of auto glass legislation introduced in Connecticut’s General Assembly. The bill, also known as HB 5294, looks to “establish an auto … Continue reading

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Tornado Impacts Carlex Auto Glass Plant

The Nashville auto glass industry is still feeling the impact of the tornado that swept through Nashville, Tenn. very early in the morning on Tuesday, March 3. The city as a whole has been left with scattered debris, down power … Continue reading

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Report Explores Value of Entering a Trade

Labor shortages have been an ongoing topic of concern for the auto glass industry, as many companies have found interest in entering trades has declined. But that might be changing, according to a recent report from Housecall Pro, which highlights … Continue reading

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Switchable Light Control Glass Selected for Certain Lexus Models

Nippon Sheet Glass Group (NSG) announced that its UMU smart window was selected for Lexus LM, a luxury chauffeured car, which launched in China and South East Asia in late February. The UMU smart window is a switchable light control … Continue reading

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Long-Time Industry Member, Thomas Reid Has Died

Thomas M. Reid, long-time auto glass professional passed away on February 29, 2020 at the age of 67. Reid died in his sleep in the presence of his family, according to Jerry Spears funeral home, located in Columbus, Ohio. Reid … Continue reading

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Judge Grants AGA’s Motion to Compel Allstate to Produce its Pricing Agreements

The legal showdown between plaintiff, Allstate Insurance Company, Allstate Fire and Casualty Insurance Company, Allstate Indemnity Company and Allstate Property and Casualty Insurance Company (collectively Allstate) and the defendants, Auto Glass America LLC (AGA) and its owner, Charles Isaly marches … Continue reading

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DOT Grants Glazing Exemption from Three Vehicle Safety Standards for Automated Vehicles

The Department of Transportation granted a petition this month to Nuro for a temporary exemption from three provisions of Federal Motor Vehicle Safety Standard (FMVSS) No. 500 for low-speed vehicles. The exemptions involve the vehicle’s glazing, as the vehicle, the … Continue reading

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LKQ Corporation Reports Continued Growth in Fourth Quarter

LKQ Corporation (LKQ), parent company of PGW Auto Glass, reported growth in its fourth quarter in 2019 and the year as a whole, according to its latest financial report. The company’s annual revenue increased by 5.3%, which is an increase … Continue reading

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Auto Glass Company Offers Repair and Replacement Membership

Leonard Smith spends a lot of time thinking—and in the process created a new way to sell auto glass. Smith, the owner of Jazz Auto Glass with locations in New Orleans and Baton Rouge, sells memberships that offer his customers … Continue reading

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Part Two: Mitchell International’s Industry Trends Report Highlights ADAS and Auto Glass Replacements

Mitchell International, the parent company of National Auto Glass Specifications (NAGS), highlighted how Advanced Driver Assistance Systems (ADAS) has made the auto glass replacement business more complex in its 2019 Fourth Quarter Industry Trends Report. glassBYTEs previously highlighted the company’s … Continue reading

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Mediation Scheduled Following Motion to Dismiss in Fraud Suit

The legal battle between Allstate Insurance Company, Allstate Fire and Casualty Insurance Company, Allstate Indemnity Company and Allstate Property and Casualty Insurance Company (collectively Allstate) and Auto Glass America LLC (AGA) and its owner, Charles Isaly intensified over the past … Continue reading

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Geico Files Complaint Against Winaffix Auto Glass and Its Owners for Alleged Fraud

Government Employees Insurance Co., GEICO Indemnity Co., GEICO General Insurance Company and GEICO Casualty Co. (collectively Geico) has filed a federal lawsuit in Central California against Winaffix Auto Glass LLC (WAG) and its owners, Tal Elzari and Navid Vatankhahan. The … Continue reading

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Bud Oliver Leaves NAGS

National Auto Glass Specifications (NAGS) is losing one of its long-time employees – Bud Oliver, who has served as the product operations director for Mitchell International Inc. has resigned. “I decided to leave the company. I informed them of my … Continue reading

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Windshield Class Action Lawsuit Continues

15 new plaintiffs have been added to a class action lawsuit that was originally filed by Christine Powell against Subaru. The suit alleges Subaru of America Inc. (Subaru) was “manufacturing, marketing and selling new vehicles with defective and dangerous windshields … Continue reading

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Arizona Dealers Weigh in on Latest Proposed AOB Legislation

“It’s a bad bill that’s designed to punish mom and pop shops, the little guys, from billing what we think is fair and reasonable,” said Rex Altree, SafePro Auto Glass president, when referring to new assignment of benefits (AOB) legislation. … Continue reading

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AGA Files Another Motion Against Allstate

Defendants Auto Glass America LLC (AGA) and its owner, Charles Isaly, went back to court Thursday, filing another motion to compel Allstate Insurance Company, Allstate Fire and Casualty Insurance Company, Allstate Indemnity Company and Allstate Property and Casualty Insurance Company … Continue reading

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Consumer Reports Investigates Vehicles with Advanced Safety Systems

Advanced Driver Assistance Systems (ADAS) are becoming the norm when it comes to new automotive options for consumers, as safety has become a mainstream factor. Consumer Reports (CR) magazine recently shed light on this topic by publishing a list of … Continue reading

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Ford’s Faulty Sunroof Lawsuit Ends

U.S. District Judge Ronald B. Leighton granted Ford Motor Company’s (Ford) motion for a summary judgement in a lawsuit filed against the vehicle manufacturer by plaintiffs Jacob and Jessica Beaty. The Judge’s decision was filed in a Washington court yesterday. … Continue reading

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Judge Weighs in on Emergency Motion

U.S. Magistrate Judge Leslie R. Hoffman issued an order today that both grants and denies parts of an emergency motion filed in the ongoing battle between the plaintiff, Allstate Insurance Company (Allstate) and defendants, Auto Glass America LLC (AGA) and … Continue reading

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AGA Issues Fiery Response to Allstate’s Latest Request

“Allstate’s motion is due to be denied because a protective order is not warranted. And even though Allstate apparently thinks the circumstances present an ‘emergency’ situation, we are not even close,” a portion of a response filed by Auto Glass … Continue reading

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The Industry Weighs In On Oscar-Nominated “American Factory”

“American Factory,” a documentary which sparked a mix of reviews from the auto glass industry has been nominated for an Oscar. The awards ceremony will be held this weekend, but before you tune in to see how it fares, we … Continue reading

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Auto Insurance Companies Cheated by Attorney

William K. Sutor III, a Minnesota-based personal injury attorney, pled guilty to felony charges pertaining to a health care conspiracy to increase the amount billed to auto insurance companies following car accidents. Sutor entered a guilty plea this week, and, … Continue reading

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Mitchell International Takes a Look at Industry Trends in Q4

Mitchell International, parent company of National Auto Glass Specifications (NAGS), recently published its 2019 Fourth Quarter Industry Trends Report, which highlight challenges and opportunities with emotional artificial intelligence (emotion AI) and claims; the impact of the increasing risks associated with … Continue reading

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Florida’s Senate Introduces AOB Bill for the Second Time

The state of Florida has introduced assignment of benefit (AOB) legislation for the second time after it was defeated in the Senate Banking and Insurance Subcommittee last year on a split 4-4 vote. The proposed legislation, also known as S312 … Continue reading

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District Court Judge Weighs In On Boycott Lawsuit and Dismisses Some Claims

U.S. District Judge Nicholas G. Garufis dismissed some and allowed some of the claims against urethane manufacturer, Sika Corporation, in an ongoing boycott lawsuit, though the judge said some of the claims were time-barred in the lawsuit’s complaint. O.E.M. Glass … Continue reading

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Latest Miles Driven Report Shows Mostly Decreases

All road and street travel in the U.S. decreased by 0.1%, or 0.1 billion vehicle miles, for November 2019, compared to November 2018, according to the Federal Highway Administration’s (FHA) most recent numbers. Month-over-month miles driven remained the same when … Continue reading

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Safelite Solutions Inks Deal with Westhill

Today Safelite Solutions (Safelite) announced a new strategic partnership with Westhill Inc. (Westhill), an Atlanta-based digital solutions company. According to a Safelite press release, Westhill’s “breakthrough technology redefines the traditional property insurance claims process, resulting in a greatly enhanced policyholder experience.” … Continue reading

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USMCA is Signed; the End of ‘NAFTA Nightmare’

The President has signed the United States Mexico Canada Agreement (USMCA) trade deal in a ceremony that took place at the White House today. The USMCA replaces the nearly 25-year-old trade deal North American Free Trade Agreement (NAFTA). A few highlights of … Continue reading

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New York and West Virginia Introduce New Legislation

Both New York and West Virginia have pieces of legislation, that if passed could impact the auto glass industry. Both legislatures will consider making changes to their current laws in this year’s session. New York New York’s legislation was introduced … Continue reading

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Allstate Issues Second Motion To Compel Response

Allstate Insurance Company (Allstate) went back to the Southern Florida courts and filed a second response to Auto Glass America LLC (AGA) and its owner, Charles Isaly’s motion to compel discovery. Allstate believes AGA and Isaly are attempting to broaden … Continue reading

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PPI: December Auto Glass Materials Show Varied Pricing

Prices for materials used in the auto glass industry saw a variety of results in December 2019, according to recently released Producer Price Index (PPI) data from the Bureau of Labor Statistics (BLS). The monthly PPI, which includes auto glass, … Continue reading

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Geico Seeks More Than $144,000 Through Lawsuit

Government Employees Insurance Co., Geico Indemnity Co., Geico General Insurance Company and Geico Casualty Co. (collectively Geico) has filed a federal lawsuit in Florida’s middle district against the following parties: Smart Ride (originally organized under the name Chipio Windshield Repair, … Continue reading

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Defendant Vitro Automotriz Agrees with Motion to Dismiss

Vitro Automotriz, S.A. de C.V. (Vitro Automotriz) filed a document to dismiss an amended complaint from O.E.M. Network, Inc. and Brooklyn Wholesale Glass Inc. (collectively labeled OEMGN), after it was added to the list of defendants. It alleges the plaintiff … Continue reading

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Allstate Asks Court to Deny Latest Motion to Compel

Yesterday, Allstate Insurance Company (Allstate) filed a response to a motion to compel filed by Auto Glass America LLC (AGA) and its owner, Charles Isaly, alleging that the insurance company needs “to provide better answers to AGA’s first set of … Continue reading

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Novus Glass Shares Update on Franchisees After Cyber Attack on Payroll

Last fall glassBYTEs reported on a cyber incident that disrupted payroll for certain Novus Glass (Novus) franchisees. Several things have changed since Novus initially responded to the incident, and glassBYTEs reached out to the auto glass company for an update. … Continue reading

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Mitchell International Announces New Merchant Service Provider

Mitchell International announced it has partnered with UpdatePromisePay, powered by UpdatePromise, to be the merchant services provider for Mitchell Cloud Glass. The transition is set to begin in early February 2020, according to Rich Pannazzo, UpdatePromise chief operating officer. “We … Continue reading

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Class Action Lawsuit Filed For Alleged Breach of Contract

George Pappas has become the lead plaintiff in a class action complaint, filed in Illinois, against the Michigan-based insurance provider, Auto Club Insurance Association (ACIA). In the class action complaint, Pappas alleges the association is at fault for breaching a … Continue reading

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AGA Wants Clear Answers in Latest Motion to Compel

Auto Glass America LLC (AGA) and its owner, Charles Isaly, filed another motion to compel stating Allstate Insurance Company (Allstate) “needs to provide better answers to AGA’s first set of interrogatories served.” “Defendant [and counter plaintiff AGA], respectfully requests that … Continue reading

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Arizona Geico Fraud Lawsuit Reaches Settlement Agreement

The ongoing legal battle between Government Employees Insurance Co., Geico Indemnity Co., Geico General Insurance Company and Geico Casualty Co. (collectively Geico), and six parties has come to a close in an Arizona courtroom. According to the joint settlement motion, … Continue reading

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Volkswagen Vehicle Owner Files Class Action Lawsuit for Alleged Defective Sunroof

Sokol Gjonbalaj has become the lead plaintiff in a class action complaint, filed in New York, against Volkswagen Group of America, Inc. and Volkswagen AG (collectively VW). Gjonbalaj alleges the carmaker “knowingly used deceptive practices, to sell tens of thousands … Continue reading

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Safelite Motion in Discrimination Lawsuit Gets Denied

Safelite Fulfillment Inc.’s (Safelite) second motion to dismiss a discrimination lawsuit in New Jersey District Court has been denied. The court has yet to announce additional dates for this ongoing suit. Case Background Walters vs. Safelite began in June 2018 … Continue reading

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Ford Customer Reports Windshield Sealing Issues

A 2015 Ford Transit owner noticed a gap had formed between her windshield and the vehicle’s frame and made an appointment at Pace Glass, located in Texerkana, Texas. Pace not only fixed the issue, but also reported it to Ford … Continue reading

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Webinar Delves into Filing Requirements for OSHA Injury Reports

A webinar hosted by Vector Solutions, delving into how to utilize the company’s software for electronically filing Occupational Safety and Health Administration (OSHA) injury reports, also provided key insights into requirements. The current deadline for OSHA injury forms 301, 300 … Continue reading

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Mercedes-Benz Glass Panel Recall Might Land in Your Shop

The National Highway Traffic Safety Administration (NHTSA) issued a new visibility recall of 79 Mercedes-Benz products affecting 744,852 vehicle owners. Vehicle models from the vehicle manufacturer’s C-, CLK-, CLS- and E-Class lines sold between 2001 and 2011 will be recalled … Continue reading

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Top Stories of the Decade

As we head into 2020, glassBYTEs.com took a look at the most popular stories of the 2010s. The top ten may not be what you expected but they were the most read based on page views. 1. Honda Requires OE … Continue reading

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Drunk Driver Linked to Safelite Kills Person Crossing the Street in Harlem

A drunk driver struck and killed a pedestrian in East Harlem, police told the New York Post. “The fatal crash happened just after 5 p.m. Tuesday when 23-year-old Farkell Hopkins slammed his Safelite auto windshield repair truck into the man, … Continue reading

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A Look Back At 2019’s Top Stories

Before the New Year kicks off, let’s review the top five stories that created the most traffic on glassBYTEs.com™ throughout 2019. Safelite Acquires TruRoad—owner of J.N. Phillips, TechnaGlass, Harmon and Strategic Claims This year’s most read story involved the Safelite … Continue reading

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PPI: November Auto Glass Materials Show Mixed Pricing

Prices for materials used in the auto glass industry saw mostly increases in November 2019, according to recently released Producer Price Index (PPI) data from the Bureau of Labor Statistics (BLS). The monthly PPI, which includes auto glass, increased by … Continue reading

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Increases for All Regions Seen In Latest Miles Driven Report

All road and street travel increased by 1%, or 2.1 billion vehicle miles, for October 2019, compared to October 2018, according to the Federal Highway Administration’s (FHA) most recent numbers. Month-over-month miles driven slightly decreased by a total of 0.3% … Continue reading

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Bark Shares How Things Have Changed For His Family Since This Summer

Earlier this year glassBYTEs introduced you to Jamie Bark, owner of Value Auto Glass in Hudson, Wis., and his family. Several things have changed since the auto glass industry rallied and began donating to support the Bark family through his … Continue reading

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CAPA Approves Aftermarket Auto Glass Standard

The Certified Automotive Parts Association (CAPA) Technical Committee has approved the CAPA 801 Standard for the certification of automotive glass. The standard—which CAPA describes as the first in the industry for independently produced aftermarket glass—currently applies to windshields but may … Continue reading

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Tiny & Sons Auto Glass Founder Honored By Local Legislature

Legislative members recently visited Tiny & Sons Auto Glass (Tiny & Sons), located in Pembroke Mass., to highlight its founder, James “Tiny” Brown and present the business with a sign that bears James’ name. The intersection of Route 53 and … Continue reading

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Latest Position Statement Highlights FCA’s Auto Glass Standards

Fiat Chrysler Automobiles US LLC (FCA) released a position statement on auto glass replacement, which states only “authentic Mopar glass is designed, engineered, manufactured and tested to the FCA US LLC internal and government-mandated standards and is the only equivalent … Continue reading

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