AAA Selects Mitchell for Claims Support
November 7, 2012

Mitchell released a statement today announcing that it has been selected to serve as the exclusive auto damage claims service provider for AAA Northern California, Nevada and Utah Insurance Exchange.

According to the agreement, the insurance exchange will use Mitchell's WorkCenter to provide service for both the Direct Repair Network program and non-network participating shops.

"To continue to be a top-tier claims organization, we must leverage best-in-class technology throughout the entire claims process," said Mike Randall, vice president of claims at AAA Northern California, Nevada & Utah Insurance Exchange in the release. "Mitchell was the vendor choice for us because we were pleased with the performance of its estimating and total loss products and also impressed with the reliability and configurability of the WorkCenter platform."

In the release, officials for Mitchell claim the alliance will permit the insurance company to "send assignments to any shop regardless of whether they participate in AAA's shop program, improve the accuracy of the insurer's applications and tools and reduce the re-keying of administrative data."

"We have seen an increasing number of customers seek the benefits of WorkCenter's highly configurable end-to-end workflow options to improve the efficiency and accuracy of the claims process," said Scott Kozak, senior vice president of sales and service at Mitchell International in the statement. "AAA Northern California, Nevada & Utah Insurance Exchange's decision to leverage our estimating, total loss and now claims workflow solution is a testament to Mitchell's industry leadership in claims management technology."

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