AGRSS Validation Program in Full Swing; Many Find Process is Simple
March 12, 2010
|Auto Glass Plus in Richmond, Va., was in the
first cluster of shops, which underwent validation reviews last
The Auto Glass Replacement Safety Standards Council Inc.'s (AGRSS)
third-party validation review program, which kicked off last fall,
remains in full swing, and last month, the group embarked on its
third cluster of AGRSS-registered businesses to be validated throughout
the United States. Last November, several AGRSS-registered companies
in the Richmond, Va., area underwent validation reviews, and, in
January, several AGRSS-registered businesses in Michigan had validation
reviews conducted. In February, a validator from Orion Registrar
Corp., the company contracted by the AGRSS Council Inc. to administer
the validations, visited several businesses in Ohio to conduct reviews.
Bruce Hardy, divisional manager for Harmon Glass of Michigan, describes
the validation review process, which his company went through in
January, as "pretty painless."
John Cox, director of glass operations for Belle Tire Auto Glass
in Royal Oak, Mich., agrees. "Because of the preparatory work
and communication [involved], I knew pretty much exactly what to
expect," he says.
Charles Groves, president of Dominion Auto Glass in Richmond, Va.,
says as long as technicians are already well-trained and versed
in the AGRSS Standard, not a lot of additional steps are needed.
"The installers just have to be educated," he says. "That
pretty much all there is to it."
Still, many have taken other steps to prepare.
"[The time after our notification] allowed my staff and technicians
and I to review the everyday practices of installation, as well
as some of the more technical detail-oriented techniques needed
for larger, more complicated jobs," says David Cooper of Auto
Glass Plus in Richmond, Va.
Hardy took a similar approach. "Everyone here tries to do
everything correctly all the time," he says. "We had a
couple breakfast meetings to make sure everyone was up to speed."
The validations have varied in time, depending on the number of
technicians a shop has, as each one must be observed during a company's
validation. Both Hardy's and Groves' company reviews took the better
portion of a day.
For those preparing for future validations, Cooper offered a few
"I would urge all glass shop managers to compare their technicians'
installation practices to the guidelines set forth in their adhesive
manufacturer's training manual," he says. "If they're
not one in the same, I would suggest a refresher course be given
immediately. Close attention should be paid to the curing times
as it applies to temperature and humidity."
The third-party validation review program was launched last fall.
Clusters of shops are chosen at random throughout the United States,
and, each year, a certain number of clusters will undergo validation
reviews, during which a third-party representative visits the business
to review its installation methods and ensure the business is installing
glass in accordance with the AGRSS Standard.
HERE for more information on the program.
Be sure to look to the March/April issue of AGRR magazine
for an in-depth look at the third-party validation review program.
Need more info and analysis about the issues?
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