Accident Reinforces Importance of Safe Drive-Away Times for Wisconsin Shop
December 21, 2010

One Wisconsin auto glass technician recently had the value of safe drive-away times re-enforced, as one of his customers had an accident immediately upon leaving the shop. The Klein-Dickert employee had completed the work in-shop due to local temperatures as low as 12 degrees Fahrenheit last Thursday, December 16, in the Green Bay area, and had left the shop shortly after the car had been picked up—only to see that the 2006 Mercury Milan in which he’d just replaced the windshield had rear-ended another vehicle.

“Both airbags deployed, and the glass stayed in completely,” says Jim Short, general manager. He declined to provide the technician’s name.

It was a good lesson, Short says.

“We all want to say it will never happen to me,” he says. “The customer appeared okay, but it looked like he might have been going 25 to 35 mph based on damage.”

Short also points out that his CSRs warn all customers that in-shop work takes at least two hours to complete—one hour for the work, and one to wait for the vehicle to achieve safe drive-away time.

“People don’t have a problem coming here knowing they’re going to be here for two hours,” he says. “This [particular] customer drove 90 miles to come to the shop … [Customers are] willing to set here for two hours, knowing safe drive-away time is important.”

And Short encourages other companies to not fear asking this of customers as well.

“For other companies who think they can’t ask that of a customer, it can be done,” he says. “[The wording our CSRs utilize] varies, but [our customers] know it’s for their safety.”

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