Going Once, Going Twice: Latest on Allstate Move to Safelite
July 26, 2011

Allstate officials say the decision to move its glass claims to third-party administrator Safelite Solutions next year is the result of a “competitive bid process.” Allstate had announced the move to Safelite from LYNX Services late Friday.

“On a regular basis Allstate reviews our supplier services to determine if there’s a better way for us to do business, enhance customer service, leverage new technology or reduce costs for those services,” Allstate spokesperson April Eaton told glassBYTEs.com™/AGRR™ magazine this afternoon. “As a result of a recent competitive bid process, Allstate is changing its administrative glass program administrator from LYNX Services to Safelite Solutions.”

Eaton could not comment on how often the Northbrook, Ill.-based insurer reviews its third-party administrator agreement.

“I don’t actually know long the contract will last but I do know that we’re going to start this particular contract on January 2, 2012,” she said.

Eaton added that the Safelite deal includes both handling coverage verifications and shop assignments for auto glass claims. While some glassBYTEs.com/AGRR magazine readers have expressed concerns regarding how they might be affected by the move, Eaton issued the following statement.

“Even though we will have a supplier change next year, our policy on glass service providers has not changed,” said Eaton. “Customers may select the auto glass service provider of their choice.”

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