Announces Changes to Glass Program
Lincoln, R.I.-based Amica Insurance has announced a change in its
glass program, effective March 1, 2008. Gerber National Glass Services
will now serve in the role as Amica's glass program administrator
for "in-program" glass claims. LYNX Services will administer "out-of-program"
"Our glass program was developed many years ago to improve customer
service and our claim handling efficiency," says Sean Welch, assistant
vice president for Amica. "The program continues to evolve and our
association with Gerber and LYNX will enhance our customer service.
Giving our customers the choice of repairers is always paramount
With this change, Amica concludes its previous partnerships with
TeleGlass National Corp. "Amica appreciates the efficient and professional
services that TeleGlass and others have provided to Amica and its
policyholders," says Welch. "Our decision to change vendors is the
result of Amica's natural business evolution. We have always been
pleased with the quality and cost-effectiveness of the services
provided by them."
TeleGlass also issued a statement about the change at Amica-noting
that the relationship between the two companies ended amiably.
"Our relationship with Amica has been beneficial to both companies,
allowing both of us to expand our reach and build our share in the
market, by providing exemplary service to our mutual customers-the
policyholder," says TeleGlass National president Bob Rosenfeld.
"We have always prided ourselves on the quality of the products
and service that we offer, and Amica has consistently shared that
perspective. It has been a partnership that has served us well.
We are grateful for the business relationship that dates back many
years, and we wish them well in future endeavors."
HERE for the full text of the press release from Amica.
HERE for the full text of the statement from TeleGlass.
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