Subscribe to glassBYTEs!

Amica Announces Changes to Glass Program

Lincoln, R.I.-based Amica Insurance has announced a change in its glass program, effective March 1, 2008. Gerber National Glass Services will now serve in the role as Amica's glass program administrator for "in-program" glass claims. LYNX Services will administer "out-of-program" glass claims.

"Our glass program was developed many years ago to improve customer service and our claim handling efficiency," says Sean Welch, assistant vice president for Amica. "The program continues to evolve and our association with Gerber and LYNX will enhance our customer service. Giving our customers the choice of repairers is always paramount for us."

With this change, Amica concludes its previous partnerships with TeleGlass National Corp. "Amica appreciates the efficient and professional services that TeleGlass and others have provided to Amica and its policyholders," says Welch. "Our decision to change vendors is the result of Amica's natural business evolution. We have always been pleased with the quality and cost-effectiveness of the services provided by them."

TeleGlass also issued a statement about the change at Amica-noting that the relationship between the two companies ended amiably.

"Our relationship with Amica has been beneficial to both companies, allowing both of us to expand our reach and build our share in the market, by providing exemplary service to our mutual customers-the policyholder," says TeleGlass National president Bob Rosenfeld. "We have always prided ourselves on the quality of the products and service that we offer, and Amica has consistently shared that perspective. It has been a partnership that has served us well. We are grateful for the business relationship that dates back many years, and we wish them well in future endeavors."

CLICK HERE for the full text of the press release from Amica.

CLICK HERE for the full text of the statement from TeleGlass.

Need more info and analysis about the issues?
CLICK HERE to subscribe to AGRR magazine.