Arizona House Reviews Auto Glass Legislation
January 18, 2010
An Arizona representative has introduced legislation in the states
house that would amend the states laws to add a section specifically
addressing auto glass businesses.
If passed, the provisions set forth in Arizonas House Bill
2463 would define several unlawful practices when dealing with auto
glass claimsfor example, submitting claims in instances where
the work wasnt provided; submitting claims with references
to geographic areas in which the work was not completed; submitting
claims in which the owner of the vehicle didnt authorize the
work; and showing work performed on a date other than when it was
The bill also would prohibit auto glass businesses from signing
a work order or claim form falsely on behalf of a policyholder.
H.B. 2463 also includes several provisions about misrepresentations.
It prohibits auto glass businesses and associates from misrepresenting
their relationship to a policyholders insurer; the cost of
the proposed repairs; and whether the insurer has improved the repairs
The proposal also would make it illegal for auto glass businesses
to represent to a policyholder or other person that the repair
or replacement will be paid for entirely by the policyholders
insurer and at no cost to the policyholder unless the person making
the statement is employed by or is a producer contracted with the
The bill specifies that it is illegal to add to the damage
of auto glass before repair in order to increase the scope of repair
or replacement or encourage a policyholder or other person to add
to the damage of auto glass before repair.
Finally, H.B. 2463 also outlaws performing working substantially
beyond the level of work necessary to repair or replace the auto
The bill was introduced by Rep. Nancy McLain (R).
HERE for the full text of the bill.
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