Arizona Governor Signs Auto Glass Fraud Bill
April 29, 2010
Arizona Gov. Jan Brewer signed a bill addressing auto glass businesses
and detailing several types of insurance fraud this week. The bill,
which was introduced in the state's House and passed both branches
of the state's legislature in recent weeks, was signed by the governor
on Tuesday, April 27.
The legislation adds a section to the state's laws addressing auto
glass shops and details a number of items that are "unlawful"
for those "who sell or repair auto glass."
The final version of the legislation identifies the following items
- Submitting a false claim to an insurer for auto glass repair
or replacement or for related services if the services were not
provided, if the work appears on the invoice as being completed
in an incorrect geographical area, resulting in a higher payment,
if the work wasn't authorized by the owner or lessee of the vehicle,
or if the invoice was mislabeled with such a date that insurance
coverage might not have applied;
- Advising a policyholder to "falsify the date of damage
to the auto glass that results in a change of insurance coverage
for repair or replacement of the glass;"
- Misrepresenting the price of the repairs or replacement being
billed to an insurer, or that the insurer has approved the repairs
"unless the auto glass repair or replacement facility has
verified coverage or obtained authorization directly from the
insurance company or any other third party administrator contracted
with the insurance company and the evidence has been confirmed
by fax, e-mail or other written and recorded communication;"
- Advising a customer that the work will be paid entirely by his/her
insurer "unless the insurance coverage has been verified
by a person who is employed by or is a producer contracted with
the policyholder's insurer or is a third party administrator contracted
with the insurer;"
- Adding to the damage of the auto glass prior to the work being
done, or to encourage a customer to do the same "to increase
the scope of repair or replacement;" and
- Performing work "clearly and substantially beyond the level
of work necessary to repair or replace the auto glass to put the
vehicle back into a safe pre-damaged condition in accordance with
accepted or approved reasonable and customery glass repair or
In addition, the legislation includes a section making it illegal
for an auto glass business representative to "misrepresent
the relationship of the glass repair facility to the policyholder's
The bill originally was introduced by Arizona Rep. Nancy McLain,
who advised at a recent hearing that she introduced the bill "to
try to get rid of some outright fraud that's going on in the windshield
repair business." (CLICK
HERE for related story.)
HERE for full text of entire bill as passed.
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