The topic of licensing for auto glass repair technicians in Connecticut
was reviewed again Friday, October 22, when members of the Automotive
Glass Work and Flat Glass Work Board met to discuss the status of licensing
language proposed earlier this year.
A discussion of optical clarity within the sweep of the driver's side
wiper was a bit contentious; some board members, including Carl Von
Dassel, continue to express concern with repairs made to the "acute"
area of a windshield, citing the websites of different insurance companies
indicating that the companies do not recommend it.
Board member John Wisniewski said that because the "acute area"
changes according to the person driving a vehicle, and more families
are sharing or renting vehicles, he and others on the board feel the
driver's side wiper sweep is the fairest way of ensuring that an "acute
area" not be compromised. Wisniewski cited the Auto Glass Replacement
Safety Standards (AGRSS) interpretation on using recycled or previously
used glass in a windshield replacement, pointing out that if a windshield
is not free of distortion it cannot be used in the replacement.
The current status of repair licensing was also discussed.
In July, Commissioner Edwin Rodriguez, wrote a letter stating that
licensing requirements for would not change from what they currently
are. Discussion about this letter at the board meeting brought to light
additional points of uncertainty, particularly what the current standards
for the licensing of auto glass repair technicians is and the goals
of the board with regard to the repair licensing issue.
Board chair and public member Mary Grabowski inquired aloud what that
meant for the board and what they should be focusing on with regard
"Maybe we're all wasting our time," she said.
According to Richard Hurlburt, director of the Occupational and Professional
Licensing division of the Department of Consumer Protection, who was
present at the meeting, auto glass repair technicians currently are
required to be AG2 licensed and employed by an AG1 licensed company.
The AG2 license requires 1700 hours of glass installation instruction,
100 hours of windshield repair instruction, 100 hours of orientation
and safety and 100 hours of customer service, along with 144 hours of
related instruction and a minimum of one year on the job experience.
Qualified technicians can apply for licensure by submitting proof of
their experience to the Automotive Glass Work and Flat Glass Work Board,
but are still required to take a written test that includes questions
about both windshield replacement and repairs. To require separate testing
for repair technicians only, a limited repair license must be established.
Hurlburt further pointed out the grandfather clause that went along
with the passage of the AG1 and AG2 requirements.
"How many repairers were notified?" Safelite's Glenn Moses
asked. No one really had an answer, though one member of the board asked
if any of the repair technicians in the room had been contacted. One
person said he'd called the state two weeks ago and was told that no
license could be recommended to him.
Grabowski reminded everyone that until the board members knew what
was expected of them, they could do little to advance the situation.
"We could all just be sitting here, spinning our wheels,"
she said before asking the board to vote on whether or not to table
Moses recommended that the discussion concerning limited licensing
repair be tabled until the National Windshield Repair Association/National
Glass Association Repair of Automotive Glass Standards (RAGS) committee
could finish working on the standard being created and have it approved
as an ANSI standard.
"Maybe we're moving too quickly," he said.
Peg Stroka, RAGS secretariat and NWRA administrator, also asked the
board to consider waiting before making a decision.
"Why make a decision you'll have to make changes to later?"
she asked. "We're asking that the ANSI repair standard also become
standard in Connecticut."
Currently, the AGRSS/ANSI standard for windshield replacement is the
standard to which the windshield replacement technicians in the state
Board members voted to table further discussion on the issue until
the board, in its entirety, could meet with the commissioner and discuss
what the intent of his letter was and what it means for the board. Members
of the windshield repair industry who have attended the many board meetings
were encouraged to also schedule a collective, private meeting with
the commissioner to further explain their concerns and arguments.
Prior to adjournment of the meeting, Moses called into question the
presence of Kurt Muller on the board.
"In recent court testimony, Mr. Muller said he closed his business,"
Moses said. Muller said he continues to do consulting work and provide
expert witness testimony.
The next meeting of the Automotive Glass Work and Flat Glass Work Board
is scheduled for December 17, 2004.
No reproduction, in print, electronic or any form without the expressed written permission of
Key Communications Inc. 540-720-5584.