Connecticut Right to Choose Amendment Passed by House; Moves Forward to Senate
May 7, 2012

by Katie O'Mara, komara@glass.com

A Connecticut amendment to an auto glass-related bill has passed the House of Representatives and is currently in the Senate awaiting the floor. The amendment adds language to bill 5231 that must be read by insurance companies and third-party administrators (TPA) to customers advising them of their right to choose their auto glass shop. The amendment also makes it illegal for the insurance company or TPA to provide the customer with the name of or direct the customer to a glass shop that is owned by the claims administrator or the same parent company that owns the insurance company or TPA.

“If there is oral communication between a glass claims representative for an insurance company doing business in this state or a third-party claims administrator for such company and an insured regarding motor vehicle glass repair service or glass products, in the initial contact with the insured, such representative or claims administrator shall state to the insured a statement substantially similar to the following: ‘You have the right to choose a licensed glass shop where the damage to your motor vehicle will be repaired. If you have a preference, please tell us now,’” reads the amendment. “No glass claims representative for an insurance company doing business in this state or a third-party claims administrator for such company shall provide an insured with the name of or direct an insured to a licensed glass shop that is owned by (A) such company, (B) such claims administrator, or (C) the same parent company as such insurance company or claims administrator, unless such representative or claims administrator provides the insured with the name of at least one additional licensed glass shop in the area where the motor vehicle glass is to be repaired or replaced.”

The bill was co-sponsored by Sen. John W. Fonfara, 1st Dist., Rep. Robert Sanchez, 25th Dist., Rep. Patricia A. Dillon, 92nd Dist., Rep. Geoff Luxenberg, 12th Dist., Rep. Juan R. Candelaria, 95th Dist., Rep. Diana S. Urban, 43rd Dist., Rep. Daniel S. Rovero, 51st Dist., Rep. Elaine C. O'Brien, 61st Dist., Rep. Jeffrey J. Berger, 73rd Dist., Rep. David A. Baram, 15th Dist.

The bill is now currently in the Senate waiting to be added to the Senate calendar.

This story is an original story by AGRR™ magazine/glassBYTEs.com™. Subscribe to AGRR™ Magazine.
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