UNITED KINGDOM—Covéa Insurance Signs Deal with AutoRestore®
February 4, 2013

UK-based AutoRestore®, sister company to Belron subsidiary AutoGlass®, has signed a deal with Covéa Insurance to offer policyholders repair services.

With the new agreement customers will be "transferred from their initial phone call to Covéa directly through to AutoRestore's bespoke customer contact facility where they will be offered the appropriate vehicle repair service to suit their own personal needs," according to a company statement.

Barry Street, head of function for the claims motor engineers for Covéa says, "We continually focus on improving the customer journey and claims experience for our policyholders so a fully integrated and tailored mobile or fixed site solution makes perfect sense. As well as the obvious customer service benefits which will deliver higher NPS scores, the new partnership with AutoRestore will mean significantly faster vehicle repairs because up to 20 percent of our claims can now be completed in less than 1 day using their unique mobile Rig."

"We have a longstanding relationship with Belron via Autoglass, a sister company of AutoRestore and previously with the ADR body shops so I see this as a natural strategic extension of our existing agreement and we feel confident that they will continue to provide a first class, cost effective service with their combined 'mobile' and 'fixed site' model," adds Street.

Chris Eldridge, managing director of AutoRestore says, "This is a great endorsement of our strategy to become the natural choice for all types of crash repair and we are delighted that Barry Street and the team at Covéa have become the first to recognize and embrace the benefits of our combined offer not only for their customers but also for their business."

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