GlasWeld General Manager Says Time is Right for Repair
October 28, 2009
In light of a tough economy and consumers' developing desire for
all things green, GlasWeld's new general manager, Dennis Garbutt,
says he joined the company at a particularly opportune time. (CLICK
HERE for related story.)
"I think the timing is really, really good in this economy,"
he says. "People are being more frugalthey'd rather repair
Garbutt also is a proponent of greensomething GlasWeld management
has long touted.
"Certainly, environmentally, we're on the right track,"
he adds. "
It's more economical to repair glass than
to make glass, and I think we're going to carry that theme throughout
all of our public messages, and certainly internally in the way
Garbutt says GlasWeld's scratch removal business also is continuing
to grow, as manufacturers work to save money and be more lean.
"We're marketing this to manufacturers," he says. "[If
they discover a piece of scratched glass,] they can remove the scratch
right there and then send [the glass] back into the system
We sell to distributors also because no matter how well it's packaged,
there's going to be some damage along the way."
"My goal here is to just build a really solid team that has
a strong customer orientation," Garbutt adds. "I really
want the customer to come first
I want us to be able to deliver
products and processes that help [customers] do their jobs better."
Garbutt, a Southern California native, has worked with both General
Motors Corp. and America Honda in executive roles, and has a good
deal of dealership experience. He eventually left that industry
when his dealership was bought out by a larger chain.
"What attracted me is the attitude here," says Garbutt
of his decision to join the company. "The owners' attitude
is to lead, not to follow."
Though he has worked with glass industry suppliers, Garbutt is
somewhat new to the industry-and he says what's surprised him most
so far is "how small [the industry] is."
"I think people know each other," he says. "Just
in a week or so, I've been able to touch base with a number of competitors.
It's not that big as far as number of companies."
And he's also excited about the experience he brings from the automotive
"When I worked for GM, they were masters of marketing what
they had on the shelf, and at American Honda, they were masters
of listening to consumers and building to a need, and that's what
we're going to try to do here at GlasWeldlisten to the market
and build to a need," he says.
Asked if there's anything he'd like glassBYTEs.com/AGRR
magazine readers to know about him, Garbutt offers a humble response.
"I like to stay off the radar, and let our product speak,"
says Garbutt. "We don't need personal vanity out there."
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