Launches Online Repair Training Module
GlasWeld is launching an online windshield repair training module on
February 2. The Bend, Ore.-based company held a media screening today
as part of the launch.
"We believe that the vast majority of windshield repair equipment
sold over the past 30 years has been delivered without proper training,"
says GlasWeld president Mike Boyle.
The training will be provided mainly online, and will be required of all
new GlasWeld customers. Once the program is launched, technicians will
be required to begin the online training prior to the shipping of the
The web-based program features video tutorials for each module, and each
module includes an online quiz at the end. At the end of all of the modules,
one large test is provided.
"We're using very good, close-up photography," Boyle says. "
All the videos are fast-forward, rewind, play, as many times as
the student needs."
After completing the many training modules, which include the history
of repair, science of repair, how glass breaks, the components of repair,
maintenance and others, the technician will be shipped several actual
broken glass samples. He/she will be required to repair the samples and
ship it back to GlasWeld for review. The company will require 100 percent
passage of all modules and the practical portion in order for a technician
to continue with the equipment, and the results will be documented on
the company's website.
"Our hope for the industry is that the insurance industry will then
look to this and it will increase the credibility of the industry,"
The company has conducted beta training of the program, and Boyle says
the only issues have been participants with little computer experience
and those with slower Internet connections, but both issues were resolvable.
Boyle says current customers also will be encouraged to participate.
"Our goal is to entice our entire customer base to participate,"
Boyle says. "We would like to see 100 percent of our users complete
The system has been in the works for about a year, and Boyle says the
company is in negotiations with two third-party administrators to provide
the training to them for use in educating CSRs.
GlasWeld plans to add a flat glass module to the training program in the
next 60 days, as currently, it only addresses laminated glass.
In addition, the company hopes the reach of the program will extend to
other companies in the industry.
"We believe this is just the beginning," Boyle says.
HERE for a preview of the program.
Need more info and analysis about the issues?
HERE to subscribe to AGRR magazine.