HSG to Manage Auto Glass Claims for Esurance
June 30, 2009
Esurance announced today that HSG, based in Eau Claire, Wis., will
begin processing all of its auto glass claim invoicing.
"As a company, Esurance is always looking for ways to innovate
and continually enhance our policyholders' experience," says
Joe Laurentino, material damage director for Esurance. "After
an extensive review, we felt that HSG provided a customer-centric
vision that aligns most closely with our own. In the end, we feel
this is an exciting partnership which will allow the two of us to
grow and develop as organizations."
David Stagner, executive vice president for HSG, adds, "Esurance
has a unique, forward-thinking culture, with a vision and mission
that we feel matches well to ours. Our Customer Intimacy Program
reflects a process where we thoroughly embrace the culture of our
customers. We strive to be an extension of their business, a working
part of their company, and develop customer-specific training for
everyone within our organization who has any involvement working
with them. We have found this approach enables us to achieve greater
business success for our customers."
for full text of press release.
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