Mutual Changes Reporting Procedure
Liberty Mutual has notified shops that it has changed its procedures
for reporting glass claims. In the past, the company has allowed
glass shops to report glass claims on behalf of its insureds, but
as of September 11, 2007, the company will require policyholders
to report glass claims directly.
The company notes that any invoice submitted for work not previously
reported by a policyholder and with a loss date after September
11 will be returned to the shop unpaid.
Liberty notes that it is making this change to make its glass claims
reporting system more consistent with how its other claims are handled.
HERE for the full text of the notice from Liberty Mutual.
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