More than Good Luck Earns Richmond Glass Shop Top Ranking
July 29, 2011
It wasn't just good fortune that earned Richmond, Va.-based Clover Glass recognition in the July issue of Richmond Magazine; according to company president and owner LD Breeden it was the strength of its employee base and dedication to custom service.
Breeden says it was late one Friday morning in June when he got the call from the local magazine letting him know that Clover Glass was ranked as a top glass shop in Richmond and the surrounding areas. When Breeden got the call he learned that Richmond Magazine had conducted a poll, of which was not aware, and that his company would be listed as a top-shop for the area in the home section of the magazine.
"The first person I told was my wife, Renee. As the owners of Clover Glass we were extremely excited and proud," says Breeden. "We have been through a lot as a company during this economic time and to find out that we were voted one of the top-rated glass shops in Richmond was a testament to all of the hard work we as company have put forth. We pride ourselves in our customer service and this was a validation of that."
Breeden, who has been with Clover Glass since 1990, and his wife together bought the company in 2009 from previous owner Kenny Walwer. The company is a full-service glass shop handling automotive, commercial and residential. Breeden says focusing on customer service has also been a staple of the company's strength and success in all markets. He says most of the company’s business comes from word of mouth and repeat customers, but some work also seemed to come in as a result of their listing in the local magazine.
And it’s dedicated employees and customer service that Breeden says have contributed to the company’s success.
"We pride ourselves in showing up when we say we’re going to and that goes for everything from measuring the job, estimating it and doing the installation," says Breeden. "We stay in contact with the customer throughout the process to keep them aware of what’s going on."
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