Massachusetts Bill H5080 Passed to Be Engrossed
December 6, 2010

An auto glass-related Massachusetts bill was “passed to be engrossed” after a third reading in committee.

The Massachusetts bill had new changes applied including the addition of “and registered motor vehicle glass repair shop” to the end of descriptions that were previously noted to only read “registered motor vehicle repair shop.”

Other anti-steering language added to the bill included that an insurer, insurance agent, producer, adjuster or third party administrator should not “use or employ unfair or deceptive acts or practices for the purpose of inducing a person to use  a particular registered motor vehicle glass repair shop to provide motor vehicle glass repair services. Such unfair or deceptive acts shall include, but are not limited to, engaging in an act or practice designed to intimidate, threaten or coerce a person to use, or for having used, a particular registered motor vehicle glass repair shop.”

In addition the bill now states that “once a registered motor vehicle glass repair shop has been selected to provide motor vehicle glass repair services, an insurer or third party biller shall not assign or dispatch the repair work or forward a related policy or policyholder’s contact or repair scheduling information to a different registered motor vehicle glass repair shop without the knowledge and consent of the insured.”

It also states that “an insured may at any point in time elect to change their choice of registered motor vehicle glass repair shop.”

Violation of the bill’s guidelines will result in “an insurance company, agent, producer, third party biller or adjuster for such insurance company violating this section shall be punishable by a fine of not less than $1,000 nor more than $5,000 for each violation. The fine shall be collected by the division of insurance and deposited in a retained revenue account to be used by the division to carry out the enforcement of this section.”

To view all of the changes and additions to the bill view the full document.

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