AGRR Magazine

Michigan Millers Mutual Insurance Company Extends Contract with eAutoclaims

eAutoclaims, a provider of managed collision repair services and insurance claims processing technology applications, has announced that Michigan Millers Mutual Insurance Company has extended its annual agreement.

eAutoclaims provides its National Network of Body Shops and Independent Appraisers to process Michigan Millers automobile physical damage claims through eAutoclaims' online eJusterSuiteŽ claims application. Michigan Millers also utilizes its AuditPro technology, virtual physical damage program including connectivity modules for desk review, salvage and rental dispatch.

"eAutoclaims has consistently delivered innovative technology and solutions over the past 2 years, which have created significant savings in both indemnity and loss adjustment expenses. They have assisted in improving adjuster efficiencies under a paperless environment and continue to offer exceptional customer service to us as a client and to our customers," said Chuck Favour, property claims manager of Michigan Millers Mutual Insurance Company. "eAutoclaims AuditPro technology allows us to electronically review 100-percent of all Independent Appraiser estimates to our writing guidelines and identify mistakes or overwrites prior to settling the claim. Only those estimates, which fail our guidelines, require physical review creating reductions in cycle-time and eliminate the direct expense of reviewing those files, which are accurate. eAutoclaims is an extraordinary partner and we look forward to continuing our business relationship."

eAutoclaims' president and chief executive officer (CEO) Eric Seidel is equally pleased with the partnership. "Michigan Millers is a proactive, forward thinking carrier that has worked with us as a true business partner. We are delighted to produce continued savings for the Company through the use of our managed networks and innovative technology," said Seidel "By managing the Auto Physical damage process, we allow all of our clients to focus on the specific needs of their customers, thus streamlining the assignment and file management process via our eJusterSuite technology and eliminating the traditional follow-up and communication necessary during the appraisal review process. Our goal will always be providing exceptional customer service for our carrier partners and their consumers

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