NICB Report Shows 63 Percent Drop in "Questionable" Auto Glass Claims in 2011
February 29, 2012

by Katie O'Mara,

"Questionable" auto glass claims dropped 63 percent in 2011, when compared with 2010, according to the latest report from the National Insurance Crime Bureau (NICB). NICB, an insurer group, defines "questionable claims" as "claims that NICB member insurance companies refer to NICB for closer review and investigation based upon one or more indicators of possible fraud."

According to NICB’s report, these "questionable" auto glass claims dropped from 2,182 claims in 2010 to 817 claims in 2011. Auto glass claims experienced the biggest drop in referral reasons in the entire report.

"We are encouraged by the trend in auto glass questionable claims," said Joe Wehrle, NICB president and chief executive officer. "Our efforts to publicize this problem and to make insurers, law enforcement and the American public more aware of the potential fraud in the auto glass repair arena is hopefully having an impact. As we see trends showing an increase in questionable claims in a particular segment of insurance coverage, we can focus our efforts on investigating some of those claims and putting a stop to the criminals that are taking advantage of insurers and the public."

At the time of the last NICB report, "questionable" auto glass claims had fallen 68 percent for the first three quarters of the year. This reduction in auto glass claims comes after a rise in claims from 397 to 2,182 in the 2010 NICB report.

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