NWRA Issues Consumer Advisory about Windshield Repair Quality
August 5, 2011

The National Windshield Repair Association (NWRA) has issued an advisory to consumers concerning the quality of windshield repairs in today’s market.

“There's been a lot of confusing information put out before consumers of late, even some that imply only certain companies can do quality repairs,” NWRA president Kerry Wanstrath told glassBYTEs.com™/AGRR magazine. “In fact, there are many companies with differing methods and technology can and do quality repairs.”

The advisory includes a list of items consumers should watch for when they have their windshields repaired.

“The NWRA in conjunction with [the Repair of Laminated Auto Glass Standard] ROLAGS, the only nationally recognized Standard for the repair of auto glass, has developed guidelines for the criteria what determines a proper repair,” adds Wanstrath.

In addition, Wanstrath says the ROLAGS Committee has a test in the works to addressing such issues. “ROLAGS is also very close to finalizing a 'product performance test' that a special committee developed that addresses the resin in conjunction with the technology in which it is applied. NWRA wanted to provide the consumer with education about what a proper repair actually includes and involves.”

In the advisory, the NWRA suggests consumers make sure their breaks have been repaired in accordance with the ANSI/NWRA Repair of Laminated Auto Glass Standard (ROLAGS). In addition, the association encourages consumers to ensure the break has been filled completely with a resin that has cured, the impact point has been made flush with the windshield, and that the repair technician inspects the finished repair “from the driver’s point of view to ensure clarity without distraction.”

NWRA also urges consumers to utilize NWRA-certified technicians.

“There are fair amount of poor repairs being done out there by incorrectly or poorly-trained technicians, from companies large and small,” added Wanstrath. “An educated consumer can assure that his or her repair is being done correctly by following [the steps] above.”

Repair quality has been a popular topic in recent months, as Safelite AutoGlass recently ran a television commercial promoting the strength of the company’s new resin and also is distributing a brochure to insurance agents throughout the United States on the same topic.

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