NWRA Issues Consumer Advisory about Windshield
August 5, 2011
The National Windshield Repair Association (NWRA) has issued an
to consumers concerning the quality of windshield repairs in todays
There's been a lot of confusing information put out before
consumers of late, even some that imply only certain companies can
do quality repairs, NWRA president Kerry Wanstrath told glassBYTEs.com/AGRR
magazine. In fact, there are many companies with differing
methods and technology can and do quality repairs.
The advisory includes a list of items consumers should watch for
when they have their windshields repaired.
The NWRA in conjunction with [the Repair of Laminated Auto
Glass Standard] ROLAGS, the only nationally recognized Standard
for the repair of auto glass, has developed guidelines for the criteria
what determines a proper repair, adds Wanstrath.
In addition, Wanstrath says the ROLAGS Committee has a test in
the works to addressing such issues. ROLAGS is also very close
to finalizing a 'product performance test' that a special committee
developed that addresses the resin in conjunction with the technology
in which it is applied. NWRA wanted to provide the consumer with
education about what a proper repair actually includes and involves.
In the advisory, the NWRA suggests consumers make sure their breaks
have been repaired in accordance with the ANSI/NWRA Repair of Laminated
Auto Glass Standard (ROLAGS). In addition, the association encourages
consumers to ensure the break has been filled completely with a
resin that has cured, the impact point has been made flush with
the windshield, and that the repair technician inspects the finished
repair from the drivers point of view to ensure clarity
NWRA also urges consumers to utilize NWRA-certified technicians.
There are fair amount of poor repairs being done out there
by incorrectly or poorly-trained technicians, from companies large
and small, added Wanstrath. An educated consumer can
assure that his or her repair is being done correctly by following
[the steps] above.
Repair quality has been a popular topic in recent months, as Safelite
AutoGlass recently ran a television
commercial promoting the strength of the companys new
resin and also is distributing a brochure
to insurance agents throughout the United States on the same topic.
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