NWRA Surveys Members about Inspections by Jenna Reed, jreed@glass.com The National Windshield Repair Association (NWRA) is surveying its members about the inspection programs that many insurers are now conducting for windshield repair claims. "NWRA is going to access both the impact and fairness of these inspections as well as any restraint-of-trade implications," says Rich Campfield, NWRA president. "We have noticed that repairs are halted by being called-out for inspection and then the inspection never happens," he adds. He says the NWRA plans to quantify which companies are doing the inspections, as well as assess consumer inconvenience. NWRA also plans to determine and what criteria are used to trigger inspections prior to repair authorization. "Is this just another steering tactic," he adds. "Are only non-participants (non unaffiliated network members) subject to inspections?" Retailers engaged in repair can take the survey by clicking here.
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