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Industry Reaction to Possible ROLAGS Changes Varies

While the industry awaits the result of the Repair of Laminated Auto Glass Standard (ROLAGS) Committee's upcoming vote about whether to limit the length of a crack deemed acceptable under the Standard, opinions are varied throughout the industry as to whether this will be beneficial or not (CLICK HERE for related story).

Belron US director of repair services David Erwin says the company's testing on long-crack repair, which had begun previously, continues. (CLICK HERE for related story.) Erwin had told™/AGRR magazine previously that Belron could not endorse the Standard based on stance on long-crack repair.

"We are interested in seeing how the ROLAGS motion to remove long-crack repair turns out," Erwin says. "However, Belron Technical, Belron's internal research and development company, is continually testing in this area and our policy and procedures will be guided by their findings."

He adds, "At this point, Belron Technical has not released any findings on its research on long crack repair."

Delta Kits account executive Wade Schlichenmayer suggests the possibility of having a Standard that limits the length of the crack could help with a problem many have expressed concern about in the past-the acceptance and use of the ROLAGS Standard throughout the industry.

"Limiting the length of a crack that is repairable under ROLAGS, in my opinion, will be beneficial [for] the standard moving forward and [for] becoming more widely accepted in the industry," says Schlichenmayer.

However, long-time long-crack repair proponent Richard Campfield of UltraBond Inc. in Durango, Colo., feels the decision to vote to reduce the length of the crack largely was the result of political interests.

"The alleged reasoning behind this motion is that insurance, networks, a big replacement entity and so-called practitioners would not endorse the standard," says Campfield. " … This is about money and nothing else … If [people] don't like the [ROLAGS] Standard, too bad, they do not have to endorse it. The consumer is the customer, not the insurance industry, networks or competitors trying to interfere with competition."

He adds, "The standard says what the standard says, and … the repair industry knows what is repairable and has the technology that can repair damages that will interfere with insurance, networks, large retail glass shops and windshield manufacturers' income. This motion is not backed by any facts, science, evidence or complaints from any consumers."

Finally, Campfield says it will still be up to individual technicians and companies as to whether to offer this service-and he believes they should choose to do so.

"A so-called 'practitioner' who chooses not to offer what is repairable is either not professional enough to keep up with their trade; too stubborn to use a calculator to compare his time and profit; or has a conflict-of-interest," Campfield says. "I do not think an industry standard should be based upon these amateur or unethical practitioners. A standard is supposed to raise professionalism and business ethics, not exclude those of us who are ethical and choose to be better at what we do."

The ROLAGS committee vote is scheduled to be completed on November 9. If the vote passes, the group expects to have their final vote (after a public comment period via the American National Standards Institute (ANSI), which governs the Standard) at their February 2009 meeting.

What do you think about the possibility of ROLAGS reducing the length of cracks that can be repaired under the Standard to 6 inches? CLICK HERE to discuss, or e-mail

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