Safelite Solutions to Transmit Questionable Claims Info Directly to NICB through “Partnership”
December 13, 2011

Safelite’s third-party glass claims administration division, Safelite Solutions, has become what the National Insurance Crime Bureau (NICB) is calling its first “Strategic Partner,” according to a joint release issued by both NICB and Safelite. “NICB has a lot of insurance company members and a lot of those companies will look for ways to address their claims handling, and so really it was nothing more than approaching Safelite and looking at ways we could help each others’ businesses,” NICB director of public affairs Frank Scafidi told glassBYTEs.com™/AGRR™ magazine in an interview today. “Now if they see trends, whether than having to go through this convoluted process of reporting back to individual companies in terms of volume and trending, they can report that directly to us now, assuming all the other parts in are in alignment.”

Safelite will provide the information to NICB only for its member companies. “We couldn’t do this for a company that’s not an NICB member but is a Safelite customer,” says Scafidi.

Scafidi says Safelite, like other NICB members, does pay a fee to engage in the partnership.

“There is a fee or an assessment for our membership and I don’t even have a clue what it is,” he says. “It’s a sliding scale.”

The “Strategic Partner” classification was created for companies such as Safelite that share interests with the NICB, but don’t fit the standard membership profile, according to Scafidi.

“Our members primarily are insurance companies within the property and casualty industry,” he says. “So Safelite is a company that [is not an insurer], but it does serve our membership and customer bases to work together on fraud.”

The partnership also includes Alliance Claims Solutions of Cedar Rapids, Iowa, which Safelite’s parent company, Belron, acquired in 2009.

Click here for an interview with Safelite spokesperson Melina Metzger on the partnership.

This story is an original story by AGRR™ magazine/glassBYTEs.com™. Subscribe to AGRR™ Magazine.
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