Safelite Solutions Call Centers Renew ISO Certification
Safelite Solutions' national call centers in Columbus, Ohio, have passed an independent renewal audit and fulfilled the requirements for ISO 9001 2000 recertification on the first attempt with no major non-conformities.
The internationally-recognized ISO 9001 2000 standard is applicable to any manufacturing or service industry. Created by the International Organization for Standardization (ISO), its objective is to set international requirements for quality management systems and is considered a benchmark of excellence. The contact centers received their first ISO certification in 2005.
"Whether we are answering the telephone on behalf of one of our insurance partners or answering a call directly from one of our customers, we are committed to the high standards of discipline and the positive impact on the caller's experience that the ISO Certification process delivers. We are proud to be able to validate that commitment year after year," says Brian O'Mara, vice president of contact center operations.
The audit was administered by Det Norske Veritas (DNV).
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