Safelite Autoglass® Opens New Contact Center
May 6, 2009

Safelite AutoGlass® is opening a newly finished contact center in northwest Columbus, Ohio, this month. The center will employ 300.

The contact center will encompass 25,000 square feet on the first floor of the Safelite headquarters building.

"We're excited to grow our company right here in Columbus and provide a stable working environment for 300 more local residents," says Brian O'Mara, vice president of national contact center operations for Safelite AutoGlass. "We support this community and are proud to offer entry into a secure, growing company. We expect our growth to continue and this expansion will allow us to make room for new business and to take additional overflow calls from our local market operations."

Safelite AutoGlass started its contact center operations in Columbus in 1991 with 12 customer service representatives. The company currently employs more than 1,300 people who answer calls for its claims administration arm, Safelite Solutions, as well as manage overflow calls from the company's retail vehicle glass repair and replacement business.

Once the new contact center is opened the company will employ more than 1,800 between its three contact center locations, its corporate offices and retail operations in Central Ohio.

The contact center will be staffed 24 hours a day, 365 days a year.

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