New Safelite Call Center is Result of "Increased Call Volume"
May 11, 2009

Belron US/Safelite Auto Glass spokesperson Jenny Cain says the company's new call center-opening today in Columbus, Ohio-is the result of "increased call volume."

"We are seeing increases across the board in all areas of our business," says Cain, when asked for specifics regarding what may have caused the increase in call volume.

"With the state of the economy, we have chosen to control our destiny, rather than let external factors control us," Cain adds. "We will continue to invest in our business and our people, as well as work our plan."

The new call center is located on the first floor of the company's corporate headquarters and will employ 300.

"We have taken over 40,000 square feet of additional space that we previously did not lease within the building," Cain says. "The contact center is 25,000 square feet and the remaining 15,000 square feet allows for expansion of our training facilities and corporate office space."

Need more info and analysis about the issues?
CLICK HERE to subscribe to AGRR magazine.