Safelite Autoglass® Associate Earns International Customer Service Recognition
March 2, 2010

Safelite AutoGlass technician Sam Erkerd recently was honored with parent company Belron's "Exceptional Customer Service Award."

Erkerd received a $5,000 prize and a glass award. To be considered for the award, the nominated associate must first receive the highest recognition in their country, which varies by location. Safelite nominators used numerous customer compliment letters about Erkerd's exceptional service as basis for the nomination.

The Exceptional Customer Service award was given to six associates from around the world by Belron.

"Sam epitomizes what we as an organization are striving to achieve every day for each of the customers we serve," says Tom Feeney president and CEO of Safelite AutoGlass. "His caring personality and love of our customers comes through when you read the comments made about him. Sam takes his responsibility to delight our customers very seriously. His service is outstanding and I'm thrilled that he was recognized."

"I didn't even know all those customers were writing about me," adds Erkerd. "I just like to help people and think you have to do good work wherever you are."

Erkerd, 56, has been with the company for more than 18 years.

In addition to receiving the Global Customer Service Award, Erkerd earned recognition in the U.S. by achieving 11 Excellence in Service designations and was named a Wall of Fame honoree in 2009.

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